Yaxley Group Practice - Ratings and reviews
Reviews
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Review titled Great practice, unfortunate about one rude reception memeber
Rated 5 stars out of 5
by Rebecca - Posted on 16 February 2024
I've been at this practice for years and I haven't previously been able to fault it, although today I spoke to a receptionest who was rude, abrupt and didnt care for what she was doing. If she doesnt care for the people calling in, she shouldn't be in this job. No compassion, nor understanding for my mental health, pretty poor. Besides that, the remainder of the Doctors, Nurses and other staff are lovely and they've always helped me out in any way they can. I would recommend the practice
Visited February 2024
Review titled Yaxley Group Practice
Replied on 27 February 2024
Dear Rebecca, Thank you so much for taking the time to share your feedback about our Practice. We are delighted to hear that you have generally had positive experiences with our doctors, nurses and other staff. We are, however, disheartened to learn about your recent encounter with one of our receptionists. Please accept our sincere apologies for any inconvenience or distress caused during that interaction. We understand the importance of compassionate and understanding service, especially when it comes to matters related to mental health. Rest assured that we take your feedback seriously and will address this issue promptly to ensure that such incidents are not repeated. Your input is invaluable to us, as it helps us continually improve our services. If there is anything specific you would like to discuss further or have any additional details you would like to share, please feel free to contact us via our website www.yaxleygp.nhs.uk/contact-us-form or over the telephone. Once again thank you for your feedback. It is much appreciated. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Great practise
Rated 5 stars out of 5
by John Hughes - Posted on 31 August 2023
The whole package of the surgery from entry to leaving is so professional and helpful I could not give them enough praise Great attitude and a very caring surgery
Visited August 2023
Review titled Yaxley Group Practice
Replied on 15 September 2023
Dear Mr Hughes, Thank you for taking the time to provide your feedback. Your kind words are much appreciated by everyone here at Yaxley. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Good service and Polite Staff
Rated 5 stars out of 5
by Artwell - Posted on 13 July 2023
Love dealing with Lakeside Healthcare in Yaxley. The staff on the phone are polite and very helpful. The nurses we have dealt with in both occasions have been 1st class and l say this at difficult times for the NHS. Thank you and I'm so happy I moved my family to this GP surgery. Awesome awesome amazing!!
Visited July 2023
Review titled Yaxley Group Practice
Replied on 17 July 2023
Dear Artwell, Thank you very much from the entire Practice Team for your lovely review. We are delighted you had a great experience at our Practice and have taken the time to provide your feedback. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Kind and responsive
Rated 5 stars out of 5
by Becca Smith - Posted on 17 July 2023
I was skeptical of the online booking system at first but it's enabled me same day appointments very seamlessly. The nurse was kind and understanding plus explained things very well, helping put me at ease about my worries. I'm very grateful.
Visited July 2023
Review titled Yaxley Group Practice
Replied on 24 July 2023
Dear Becca, Thank you very much for taking the time to share your feedback. Our team always aims to provide the highest possible level of care and service and we are delighted to hear of your positive experience. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Minor op
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2023
Was put totally at ease for this procedure.Everything was explained as to what was going to happen & I was very happy with the end result.
Visited May 2023
Review titled Yaxley Group Practice
Replied on 06 June 2023
Thank you for taking the time to provide you feedback. We are delighted to hear your minor operation procedure went well and you are happy with your experience here at the Practice. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 05 April 2023
I've joined the practice very recently, but so far, I've really been impressed with how quickly I was set up and the efficiency in call back, and the setup of my prescription was so smooth. Very friendly staff.
Visited April 2023
Review titled Yaxley Group Practice
Replied on 24 April 2023
Thank you so much for your positive feedback. Our team works extremely hard to provide good access and a high standard of care in a friendly and compassionate way and your kind comments are much appreciated by everyone here at Yaxley. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2023
Would like to compliment a GP who is currently looking after me and a staff member who has checked up on me and my family, regarding medication. Dr call back within 10 min of phoning surgery. We are lucky to be in this region when you hear some areas where you cannot get appointment for a couple of weeks. Thank you.
Visited March 2023
Review titled Yaxley Group Practice
Replied on 24 March 2023
We are happy to hear that your experience with our surgery has been a positive one. We always aim to provide the best care possible for our patients and wish to thank you for taking the time to share your views. We value all feedback received. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Patient and caring
Rated 4 stars out of 5
by Stephen - Posted on 07 March 2023
Even under great current pressures, they took the time to listen and have stayed on top of helping me through difficult times
Visited March 2023
Review titled Yaxley Group Practice
Replied on 09 March 2023
Dear Stephen, Thank you for taking the time to leave us a positive review. It is much appreciated by the team here at Yaxley. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Excellent, caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2023
I have used this practice since moving to Yaxley in 2015. Whilst it was fairly good from the start I can honestly say that it has gone from strength to strength in recent times. The GP’s I see (I keep a shortlist of four names who I have found to be very helpful and caring) have all been superb - they have all been not only knowledgeable but also kind and supportive which is equally important to me. Whilst it is not always easy to see someone face-to-face they do respond when it really matters. I think we are lucky with our practice and I am certain that this represents good management from the top. Thank you to all involved.
Visited February 2023
Review titled Yaxley Group Practice
Replied on 21 February 2023
Thank you very much for taking the time to review our Practice. We are very pleased you are happy with the service provided and it is very much appreciated by the entire practice team, when we receive a lovely review such as this. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Great Doctor
Rated 5 stars out of 5
by Sarah ward - Posted on 17 February 2023
I’ve recently moved to this practice And suffer with a number of illness And have been really struggling lately. I had a phone consultation with a dr and was speaking to the dr for 40 mins,it was the first time in years that a dr has actually listened and explained things to me.
Visited February 2023
Review titled Yaxley Group Practice
Replied on 21 February 2023
Dear Sarah, Thank you very much for taking the time to provide feedback for our Practice. We as a team work extremely hard to provide excellent access and a high standard of care for all our patients and it means so much, when we receive such a great review. Kind regards, Lakeside Healthcare at Yaxley