Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Wrafton House Surgery.
Reviews
-
Review titled Could do better
Rated 4 stars out of 5
by Anonymous - Posted on 28 March 2025
Waiting too long to answer the phone and a long wait to see a doctor for a general appointment with a doctor or nurse
Visited March 2025
Review titled Wrafton House Surgery
Replied on 09 April 2025
Dear Patient, Thank you for your feedback. We’re sorry to hear about the delays you've experienced and understand how frustrating this can be. We’re continuously working to improve access and phone response times, and your comments will help us in that process. Best wishes, Management Team
-
Review titled Very Helpful
Rated 5 stars out of 5
by Amy R - Posted on 31 March 2025
I have never not been able to get an appointment. Helpful staff both on reception and Medical staff. I have never felt rushed or not listened to. Appointment today was calm the doctor let me know what she thought Nd was going to do throughout and helped me identify a pharmacist that is open to ensure I can start the medication today.
Visited March 2025
Review titled Wrafton House Surgery
Replied on 09 April 2025
Dear Amy, Thank you for your kind feedback. We’re delighted to hear that you’ve had positive experiences with both our reception and medical staff. It’s great to know that your appointment was calm and informative, and that we could assist you in starting your medication promptly. Best wishes, Management Team
-
Review titled Made to feel very comfortable
Rated 4 stars out of 5
by Anonymous - Posted on 31 March 2025
I had my smear test today with the Nurse. As someone with endometriosis I get very anxious for these type of appointments but she was wonderful and made me feel very at ease.
Visited March 2025
Review titled Wrafton House Surgery
Replied on 09 April 2025
Dear Patient, Thank you for your feedback. We’re so pleased to hear that the nurse was able to make you feel comfortable and at ease during your smear test. We understand how important it is to feel supported, and we’re glad it was a positive experience for you. Best wishes, Management Team
-
Review titled Friendly
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2025
This GP is very good. Since joining, I have noticed doctors, nurses and receptionists are all very friendly and welcoming. The nurse I saw most recently was extremely knowledgeable and put my worries at ease. She made going to the GP stress free.
Visited March 2025
Review titled Wrafton House Surgery
Replied on 09 April 2025
Dear Patient, Thank you for your kind words. It’s great to hear that you’ve felt welcomed by our team and that your recent appointment with the nurse was so reassuring. I’ll gladly share your feedback with everyone. Best wishes, Management Team
-
Review titled Grate practice
Rated 5 stars out of 5
by Abiola Akintunde - Posted on 31 March 2025
The Nurse was exceptionally helpful and good i felt so good meeting her.Very good at wat she does and shes so lovely
Visited March 2025
Review titled Wrafton House Surgery
Replied on 09 April 2025
Dear Abiola, Thank you for your wonderful feedback. We're so pleased to hear you had such a positive experience with the nurse, and that you felt well cared for. I’ll be sure to pass on your kind words to her. Best wishes, Management team
-
Review titled Good care from Practice Nurses but not from Physiotherapist.
Rated 3 stars out of 5
by Patrick Lunan - Posted on 10 March 2025
I am recovering from minor surgery and am a frequent patient receiving care for regular redressing of wounds but today (10/3/25) I was down for an initial appointment with a physiotherapist at 1100hrs. I arrived at the Practice car park at 1103hrs but it was full with no spaces available. I am a blue badge holder but the two vehicles in the disabled spaces were not displaying any badges. I therefore had to park in a nearby street and walk back to the Practice. I then arrived at the automated Pod for checking in at 1111hrs but was refused this service with a message referring me to the reception. I tried to explain my unique circumstances but was told the physiotherapist has moved on with their appointment schedule and I will be treated as ‘Late’ and would have to rebook. I was furious as I am often at the practice and have waited for periods up to over an hour to be seen so to be denied an appointment for trying to check in one minute after the 10 minutes allowed for late arrivees was infuriating especially having made so much effort to attend and keep the appointment. It felt as if the physiotherapist was more focused on freeing their appointment schedule rather than showing discretion and slotting me in. It was to have been my first appointment with a physiotherapist and I was very disappointed as I am 60 and suffering with neuropathy and made a huge effort to be seen.
Visited March 2025
Review titled Wrafton House Surgery
Replied on 09 April 2025
Dear Mr. Lunan, Thank you for your feedback. I’m sorry to hear about your recent experience and appreciate the effort you made to attend your appointment. I understand your frustration, and I’m sorry this caused you distress. I’ll share your comments with the team. If you’d like to discuss this further, please don’t hesitate to contact the practice and ask to speak with me directly. Best wishes, Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Keith Webster - Posted on 01 April 2025
Great service, efficient staff… only criticism had to wait quite a while after my allotted appointment time… member of staff did apologise.
Visited March 2025
Review titled Wrafton House Surgery
Replied on 09 April 2025
Dear Keith, Thank you for your kind feedback. We're glad to hear you found our team efficient and the service great. Apologies again for the wait on the day—we appreciate your patience and understanding. I’ll pass your comments on to the team. Best wishes, Management team
-
Review titled Great professionalism
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2025
I attended a diabetes yearly review clinic. Nurse demonstrated exemplary behaviour knowledge and I felt valued. Every thing was explained clearly, with dignity. and professional conduct. Medication reviewed and side effects explained. Always with a smile. Thank you so much.
Visited March 2025
Review titled Wrafton House Surgery
Replied on 09 April 2025
Dear Patient, Thank you for your kind feedback. I’m so pleased to hear your diabetes review was a positive experience and that you felt valued and well informed throughout. I’ll make sure to pass your lovely comments on to the nurse and wider team. Best wishes, Practice Manager
-
Review titled Great nurses
Rated 5 stars out of 5
by Michelle gutteridge - Posted on 06 March 2025
I had my smear test today and am always nervous as I've had many surgeries in this area. The nurse was so caring explaining everything as she went along and wanted to make it as pain free as possible due to my history. I can honestly say it was the most painless smear test I've ever had.
Visited March 2025
Review titled Wrafton House Surgery
Replied on 09 April 2025
Dear Michelle Gutteridge, Thank you for your lovely feedback. I’m so pleased to hear the nurse helped you feel comfortable and cared for during your smear test—it’s wonderful to know it was such a positive experience for you. I’ll be sure to pass on your kind words. Best wishes, Management Team
-
Review titled Great service
Rated 5 stars out of 5
by Yasmin Agharokh - Posted on 05 February 2025
Today I was in having my smear test and mentioned that previously I found the equipment uncomfortable - the Practise Nurse offered an alternative size option which made the whole thing 10x better with hardly any discomfort at all
Visited February 2025
Wrafton House Surgery has not yet replied.