Wrafton House Surgery - Ratings and reviews
Reviews
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Review titled Help me
Rated 5 stars out of 5
by Steve Reeves - Posted on 03 April 2024
I couldn't get through on the phone but they had a option to save you place in the queue and gave me a ring back when it was my turn. It must be new as I have never had this option before but think its a great option to have and also the receptionist was helpful and understanding and help me with a phone call back from the doctor. Thank you wrafton House
Visited April 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Mr Reeves Thank you so much for giving us a five star review. You are correct, we have had a new telephone system installed recently, which on the whole is getting good reviews. Lots of patients like the call back feature as it saves them hanging on the telephone. I will share your review with the whole team who I know will be delighted to read it. You may like to look at using e consults next time which are on our website www.wraftonhosuesurgery.co.uk There is a form to complete and you will either get a call back or a message. Kind regards Sylvia Lane Practice Manager
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Review titled Very friendly practice
Rated 5 stars out of 5
by Greg Skinner - Posted on 23 April 2024
I had a call from the practice following submitting annual blood pressure readings. She was very reassuring about the readings. Offered a health check and arranged it for the next day and also managed to get me an appointment with a doctor for an unrelated issue to coincide with the health check. She could not have been friendlier or more helpful
Visited April 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Mr Skinner Thank you so much for taking the time to write such a lovely review. I will share it with the whole team who will be delighted to read it. I am pleased to know that you had an appointment with the doctor and a health check on the same day. We are always pleased when everything comes together and patients are happy with the result. Kind regards Sylvia Lane Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
Call in connection with request for new prescription and nurse was wonderful. Very helpful and also booked me for a blood test to do a full health check. Talked though my history and was in no rush to get me off the phone. Checked through my records also noticed that would be a good idea to pop by and do my blood pressure too. Prescription was done whilst on the call. Outstanding care. Thank you.
Visited April 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Patient Thank you so much for giving us a five star review. I will share it with the whole team. I know that they will all be delighted to read it and be appreciative that you took the time to write it. It is always uplifting in these difficult times to know that patients are happy with the care they are given by everyone on the team. Kind regards Sylvia Lane Practice Manager
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Review titled Worse treatment
Rated 1 star out of 5
by A patient - Posted on 11 April 2024
For more than a month now, I've been awaiting the provision of compression socks for my husband, who suffers from both motor neurone disease and dvt (thrombosis). However, I keep getting passed from one person to another, with nobody taking responsibility to resolve the issue. Each time I inquire, blame is shifted onto someone else, resulting in a frustrating lack of progress. Despite the urgency, there's been no prescription issued for the compression socks, and measurements haven't been taken. These compression socks are vital for my husband's condition. His feet are turning blue, he's lost the ability to move his toes, and his mobility is severely impaired, making walking increasingly difficult. The ongoing delay and lack of action are extremely stressful and disheartening. It's deeply concerning that there seems to be a lack of care and responsibility for patients' well-being. Why is there such incompetence and disregard for patients like my husband?
Visited April 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Patient, I am really sorry to hear about your poor experience trying to get a prescription for compression socks. I totally understand that on this occasion we failed to give care in a timely manner. I can assure you that we do not disregard any of our patients and would like to put the matter right for your husband. If you would like to contact the surgery direct, I am sure we can sort this out for you. Kind regards Sylvia Lane Practice Manager
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Review titled Helpful practice
by Anonymous - Posted on 24 April 2024
All very helpful last spoke to practice nurse who was very kind and helpful and caring , waiting time to get through to speak to the receptionist is so long at time sometimes there are 37 peoples also waiting but it’s good that they can call you back and they are helpful once you get the call back.
Visited April 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Patient Thank you for taking the time to write your review. Our practice nurses will be delighted that you are happy with the care you were given recently. We do have a new telephone system which is getting us good reviews and lots of patients like the call back system. However, as you point out there can be lots of patients all trying to call at the same time. We do have e consults on our web page which you may find useful another time. www.wraftonhousesurgery.co.uk Kind regards Sylvia Lane Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Miss C - Posted on 04 April 2024
Only issue is the new phone system, but still worked Dr got hold of me straight away very professional and very helpful sorted out exactly what I needed sorted out and my child is on the mend.
Visited April 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Patient Thank you so much for your five star review recently. I will share it with the whole team who will be delighted to read it. They are always pleased to know that patients appreciate the care they are given. Our new telephone system has had good reviews on the whole, patients appear to like the call back feature. However, we do understand that on certain busy days there are long waits. Our staff do their best to answer calls and deal with patients at the desk. Perhaps next time you could use e consults which are on our website www.wraftonhousesurgery.co.uk. There is a form to complete and you will get a call back or a message. Kind regards Sylvia Lane Practice Manager
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Review titled Great helpful practice
Rated 5 stars out of 5
by Mark brown - Posted on 12 March 2024
Had a call from nurse at practice she was very good at explaining everything I needed very helpfull and arranged what medication I needed and ordered it with the pharmacy.
Visited March 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Mr Brown Thank you very much for writing such a lovely review. I will share it with the nursing team who will be very appreciative that you took the time to write it. The whole team is always happy to read these positive reviews and know that patients are happy. Kind regards Sylvia Lane Practice Manager
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Review titled Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2024
She’s lovely makes u feel at ease very easy to talk to answered all my questions and got sorted what needed to be sorted
Visited March 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Patient Thank you so much for taking the time to write such a positive review. I will share it with our nursing team who will be very appreciative of your kind words. Kind regards Sylvia Lane Practice Manager
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Review titled Caring, lovely staff a really great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
Amazing nurse that has helped me out alot this year with my illnesses. Professional as always and had alot of time for me to help me sort out my breathing
Visited March 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Patient Thank you so much for your lovely review on the website. I will share it with the whole team who will be very appreciative. They all work so hard for our patients and really do enjoy seeing these positive reviews. Kind regards Sylvia Lane Practice Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Miss Davies - Posted on 12 March 2024
The nurse called me and she really listened to everything I said. She didn't make me feel silly, she actually made me feel really good. Always a pleasure to speak to her. Also ladies on reception are so helpful.
Visited March 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Miss Davies, Thank you so much for taking the time to write such a lovely review. I will share it with the whole team who I know will be very appreciative. It always cheers the whole team up when they see that patients are happy with the service we all provide. Especially in these difficult times. Kind regards Sylvia Lane Oractice Manager