Woodlea House Surgery
2A Bradpole Road, Strouden Park, Bournemouth, BH8 9NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing help
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2024
When I went in there for a check up , everyone was so sweet and nice and very helpful, it was really clean too !
Visited May 2024
Review titled Woodlea House Surgery
Replied on 28 May 2024
Dear Patient. Thank you for your positive feedback relating to Woodlea House Surgery. Kind Regards Carla Watts Communication and Complaints
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Review titled My medications
Rated 2 stars out of 5
by Peter Stevenson - Posted on 22 March 2024
Once again! Ordered important medication on 18th. Nothing !! Until today when my carer went to surgery to enquire and ordered now. This is not acceptable for important potentially life threatening drugs. I want complete 100% assurance this issue, which has happened regularly since September 2023 will not be repeated.
Visited March 2024
Review titled Woodlea House Surgery
Replied on 26 March 2024
Thank you for your comment. Please email me if you wish to discuss this matter further - patientservices.scmg@dorsetgp.nhs.uk Kind regards Carla Watts Complaints Specialist
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 June 2024
Phoned surgery to ask for an appointment and gave a brief reason for the appointment. I can always get an appointment either the same day or a routine appointment if it's not urgent. I am happy with the surgery, the staff over the phone are friendly, Clinician's are helpful. Most amazing is I can see a physio in a week. Years ago I waited for several months to see a physio in the hospital. Thank you Woodlea.
Visited February 2024
Review titled Woodlea House Surgery
Replied on 11 June 2024
Dear Patient. Thank you for your positive feedback. I will ensure that this is passed onto the surgery staff. Kind Regards Carla Watts Communication and Complaints
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Review titled Impossible to get appointments
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
I sent an e-consult request on 15/01/2024 due to pain in wrist and hands different to my normal arthritis pain and asking if I should get an X-ray as I had been doing some heavy lifting. The response was a gp will contact me on 23/01/2024! I’m classed as clinically vulnerable and have been told by 1 of the gps that I should be prioritised however often have to wait 2 to 3 weeks for an appointment. I previously rang with concerns of a lump in my breast and had to wait 4 weeks for a phone appointment. We was told when merging with Strouden that there’d be more drs and other medical resources when in fact it’s less. Nothing but disappointment . I’ve looked into changing surgeries but the only other one in our catchment is in southbourne despite several being closer
Visited January 2024
Review titled Woodlea House Surgery
Replied on 23 January 2024
Thank you for your comment. If you want to discuss this matter further please email patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Mrs C Watts Communication and Complaints Specialist.
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Review titled Medication
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2023
I do speak with doctor on Monday she said go to pick up my medication from the pharmacy until now I don't get it every single day I call Surgery they paying with me I can't believe what happened to this surgery woodlea house Surger
Visited July 2023
Review titled Woodlea House Surgery
Replied on 14 July 2023
Thank you for your comment. Could you please email me to discuss this matter further - patientservices.scmg@dorsetgp.nhs.uk Kind regards Linda Branch Complaints Specialist