Woodlea House Surgery - Ratings and reviews
Reviews
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Review titled My medications
Rated 2 stars out of 5
by Peter Stevenson - Posted on 22 March 2024
Once again! Ordered important medication on 18th. Nothing !! Until today when my carer went to surgery to enquire and ordered now. This is not acceptable for important potentially life threatening drugs. I want complete 100% assurance this issue, which has happened regularly since September 2023 will not be repeated.
Visited March 2024
Review titled Woodlea House Surgery
Replied on 26 March 2024
Thank you for your comment. Please email me if you wish to discuss this matter further - patientservices.scmg@dorsetgp.nhs.uk Kind regards Carla Watts Complaints Specialist
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Review titled Impossible to get appointments
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
I sent an e-consult request on 15/01/2024 due to pain in wrist and hands different to my normal arthritis pain and asking if I should get an X-ray as I had been doing some heavy lifting. The response was a gp will contact me on 23/01/2024! I’m classed as clinically vulnerable and have been told by 1 of the gps that I should be prioritised however often have to wait 2 to 3 weeks for an appointment. I previously rang with concerns of a lump in my breast and had to wait 4 weeks for a phone appointment. We was told when merging with Strouden that there’d be more drs and other medical resources when in fact it’s less. Nothing but disappointment . I’ve looked into changing surgeries but the only other one in our catchment is in southbourne despite several being closer
Visited January 2024
Review titled Woodlea House Surgery
Replied on 23 January 2024
Thank you for your comment. If you want to discuss this matter further please email patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Mrs C Watts Communication and Complaints Specialist.
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Review titled Medication
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2023
I do speak with doctor on Monday she said go to pick up my medication from the pharmacy until now I don't get it every single day I call Surgery they paying with me I can't believe what happened to this surgery woodlea house Surger
Visited July 2023
Review titled Woodlea House Surgery
Replied on 14 July 2023
Thank you for your comment. Could you please email me to discuss this matter further - patientservices.scmg@dorsetgp.nhs.uk Kind regards Linda Branch Complaints Specialist
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Review titled Absolutely awful
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
Been really poorly I know I got infection they are not testing am getting anxiety with the stress if I didn’t have to wait long I would be going to ae having bad thoughts with this infection all new drs I really thinking of changing surgery
Visited March 2023
Review titled Woodlea House Surgery
Replied on 17 April 2023
Thank you for your comment. Could you please email me to discuss this matter further - patientservices.scmg@dorsetgp.nhs.uk Kind regards Linda Branch Complaints Specialist
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Review titled phone system needs to improve
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2023
Their phone system is one of the worst service I've ever come across. Waited 1 hour 18 minutes on the phone, and I was position No.2. I ended up hanging up and driving to the GP to book an appointment.
Visited March 2023
Review titled Woodlea House Surgery
Replied on 13 March 2023
Good morning thank you for contacting us with your concerns. I have relayed this information to our IT department to ensure the telephone system is checked for any errors. The surgery would like to apologise for your experience, we acknowledge that waiting times are longer than expected due to a shortage of staff. We hope to resolve this matter in the coming weeks. Kindest regards Linda Branch Communication and Complaints Specialist