Woodlands Medical Practice - Ratings and reviews
Reviews
-
Review titled reception and appointment
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
the receptions are trying to make excuses to not to do and they are very rude and they change the appointments untill people get tired and leave they get paid for every single one if pations but they are just do nothing ihave seen many elderly aswell that they just made them leave if you read this GP reviews more than 90% are negative and reception didnt guve me an appointment told me we dont make an appointment face to face you have to go home and when i call from home they didn't answer.even told me when i was there im not gonna give you an appointment.they are worth i have been 2 different places regester that they were perfect.thank you
Visited January 2024
Woodlands Medical Practice has not yet replied.
-
Review titled First impressions Great Practice, Highly recommended!
Rated 5 stars out of 5
by Mark Hayball, MstJ - Posted on 07 November 2022
Fantastic surgery easy to register as a new patient. Receptionist extremely helpful with some questions I had and on a 2nd call assisted me with another task resetting Patient Access. Highly professional and straight to the point just what is needed in a busy medical environment. The welcome couldn't have been warmer! Seems to me a friendly local surgery. Very happy.
Visited November 2022
To report this as unsuitable, please contact the service desk
Review titled Woodlands Medical Practice
Replied on 08 November 2022
Dear Patient that you so much for your positive review. I am glad to hear you found the registration process easy to use. Thank you again for your positive comments regarding the reception team.
-
Review titled Getting worse
Rated 1 star out of 5
by Anonymous - Posted on 28 September 2022
The situation at woodlands medical practice is getting worse. It’s impossible to get a face to face appointment. You are instructed to call at 8.00am to book for a telephone consultation . After an average of 45 minutes on hold you are told that appointments have either gone, or the doctors are not working today and you will have to speak to a locum. This seems to be a regular occurrence on Wednesdays
Visited September 2022
Review titled Woodlands Medical Practice
Replied on 17 October 2022
Dear Patient, I am sorry you are finding it difficult to get a face to face appointment. The phone line can be very busy at 8:00 am If it is not something urgent it may be better to ring later in the day. The practice uses econsult and you may find this an easier way to contact the practice. You go to the practice website at: https://www.woodlandsmedicalpractice.org/ you will see a blue banner online consultation. If you complete the form this is then triaged and if an appointment is needed you will be given an appointment in the next two days.
To report this as unsuitable, please contact the service desk