Woodhouse Medical Centre - Ratings and reviews
Reviews
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Review titled Terrible, and dangerous service.
Rated 1 star out of 5
by Lynne Austin - Posted on 24 April 2023
Last week I caught what I can only assume ( as I couldnt speak to a GP) was a particularly nesty viral infection. As my husband was very worried about my situation and worsening health, he attempted to obtain a telephone appointment for me. He was told the list was full for the day. He insisted it was urgent and that my symptoms were getting increasingly worse. He is aware there is an emergancy GP list for that day for anything that might be urgent after the days appointments have all been taken. Despite immpressing upon the receptionist ( who know doubt was doing her best to get me an appointment, without success) He was told to take me to the walk in centre. They were aware I had a very high temprature and blood pressure, a raging, almost unbearable headache, had not eaten anything for 3 days, couldnt get out of bed and was projectile vomiting. How did they think I was getting to the walk in centre, and how was that healthy for all the other people there. what I got was a text at 11:50am stating "the duty GP has advised that you attend the walk in centre today to be seen as we are at capacity for today at the surgery". Whilst I appreciate they have limited resources, this was clearly out of the ordinary and they could also see I am not someone who rings for an appointment reqularly ( maybe 3 times a year). My husband, who also works in a surgery in a none medical role did everything in his power to express to the how seriously ill I was, it made no difference whatsoever. Later that night I experienced what i can only presumme was a seizure ( due to hight temptrature) I thought my time was up, I have never been so scared. Had my husband been aware he would have called 999, had I been able to speak I would have begged him to ring them. Thankfully one week on I am beginning to feel better. I have lost nearly a stone in weight, and have no strength but have survived what was the most awful illness I have ever expreienced. In putting this review, I hope they read it and think twice if anyone else ever rings in similar circumstances. Please change your system and ensure that the very urgent patients get a telephone call, however busy you are. it might save a life.
Visited April 2023
Woodhouse Medical Centre has not yet replied.
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Review titled Appalling service today!
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2023
Had an Appointment Wednesday evening for my 5yr old daughter. I was advised it was viral. I wasn’t happy with this outcome but took on board what the practitioner advised. To keep doing what I was and to ring ooh or bring her back the next morning if no better. Spoke with 111 ooh the next morning around 6:50am. I was advised my child needed to be assessed within 2hrs by a gp. 2hours passed and no call so I rang the surgery. The receptionist kindly added me to the on call gp list and apologised for the miss communication. I got a call back from the receptionist advising they were at full capacity and my child would not be seen. She offered me a hub appointment at 7:30pm. I declined this appointment as I said she had already been left from 5am the previous day she was poorly and needed assessment sooner rather than later. She listened to me and said she would again speak to the gp. After she came back to the phone she explained the gp advised if I couldn’t wait until 7:30 then to go to the walk in or sch. To say I was appalled is an understatement. Not for one moment do I blame the receptionist she was understanding and listened. I’m appalled at the fact I work in the NHS and at a GP surgery and I also have a Gp on call list for this exact reason. A child who is 5 with the symptoms she was showing and he turned her away… well after taking my child out of her home to sit in a walk in centre the waiting time was over 5 hours, I was not prepared to let my sick child wait this long when I had a Gp surgery that was open. I’m Thankful I actually work in this profession as my place of work saw my daughter as an immediate and necessary and examined my little girl. She has strep A!!! She’s been prescribed 10 days worth of antibiotics, this could have turned out as a significant event. The Gp who turned my child away should hang his head In shame. He really needs to re evaluate how he works. Simply listening to our mothers instincts isn’t even working these days I was practically begging for my child to be assessed. What more did he need when it stated in black and white on 111 referral she needed a gp assessment within a 2 hour time frame. I’ve been with this practice from being a child and this is the straw that’s broke the camels back and I will be registering my family elsewhere. If I can’t trust my own gp to assess and care for my child then there’s truly no hope for the rest of us.
Visited January 2023
Woodhouse Medical Centre has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2022
Received excellent care from this practice, friendly welcoming staff and an easy to use system to request an appointment.
Visited November 2022
Woodhouse Medical Centre has not yet replied.
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Review titled Incompetent Administration with little care
Rated 1 star out of 5
by R.G - Posted on 07 September 2022
Friday 2nd September our Father in law passed away whilst in a care home .Monday 5th September contacted the doctors about the medical form to register his death we were told it would be done and forwaded to the registrar by the end of the day. We went ahead and made an appointment with the registar for the following day Tuesday 6th September at 12.45 to register the death .As we live in Rotherham it takes two buses to get to Sheffield and two to get back .The registrar was unable to process our application as she had no record from the doctors , as she had other appointments we would have to rechedule We phoned the doctors 2pm Tuesaday 6th September be told the form was all done and she would send it now and it may take up to an hour to arrive .The undertakers also phoned and the surgery couldn't confirm if it had been sent or not.!
Visited September 2022
Woodhouse Medical Centre has not yet replied.
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Review titled Need to update their website
Rated 3 stars out of 5
by Anonymous - Posted on 07 October 2022
On their website it says, to register to use system online all you need to do is call to the surgery and take a document with you to prove who you are. It gives a list of about 6 documents you can choose from. I choose to take an up-to-date bank statement, and a utility bill. They said this was no good. I explained it gave you achoice on their web page what you could choose from, and that this is the only 2 documents I could show, to prove who I was. I am after all a patient of theirs and have been for the past 35 years. So, what can I do. Not very helpful at all, was their receptionist. So, I rest my case. I have since rang 2 or 3 times but can still get no joy
Visited September 2022
Woodhouse Medical Centre has not yet replied.
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Review titled Needs quick attentio
Rated 3 stars out of 5
by Anonymous - Posted on 02 October 2022
only had the best treatment from doctors and receptionists have been very polite.but the way it is run for contacting doctors needs something doing quickly. Stop blaming covid, guidelines and abusive patients.its the practice managers that needs to get something sorted out.get back toa queueing system so that we know we've got a fighting chance. Have friends using all the other local medical centres and they are shocked at what we have to put up with. I don't agree with abusive behaviour but I can understand their frustrations. What worries me is that one of these patients who are trying to get through for weeks could have cancer and time is essence which I well know. Please listen to your patients your system isn't working and needs to be reviewed.
Visited September 2022
Woodhouse Medical Centre has not yet replied.
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Review titled Helpfull proffesional practice.Great customer care
Rated 5 stars out of 5
by Alison Brotherton - Posted on 30 July 2022
All staff do all they can to help.I have always found reception staff patient,helpfull,and polite.Nursing,and care staff also amazing.The doctors are also proffesional,and have always treated myself,and my husband very well.I am very satisfied with the practice.
Visited July 2022
Woodhouse Medical Centre has not yet replied.