Wollaton Park Medical Centre - Ratings and reviews
Reviews
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Review titled Phone call on hold
Rated 1 star out of 5
by Boxer - Posted on 25 April 2024
Every time I ring for a oppintment at 10.30 I’m on hold for at least 15 minutes and when i finally get through all the oppintments have gone and told to call back the next day at 10.30 but the same happends again!
Visited April 2024
Review titled Wollaton Park Medical Centre
Replied on 25 April 2024
Dear Patient Unfortunately as you have left this review anonymously and we have received no formal or informal complaint to the surgery, we cannot comment on the legitimacy of this review or provide any resolution. If you would like to raise a concern please do inform one of the care navigation team on 0115 9855016 or email the surgery on nnicb-nn.wollatonpark@nhs.net. Kind Regards Claire Glover Practice Managert
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Review titled Very disappointing appointments system
Rated 1 star out of 5
by Tina Brown - Posted on 26 January 2024
I have been trying for a week to make an appointment. Each morning I phone at 10.30, find myself in a long queue. On the occasions I get through there are no more appointments. I’m told to try the next day. There are no appointments available online when I’ve looked. I went to the surgery as suggested on the website only to be told I have to attend at 10.30am. This is not made clear on the website. I feel anxious, let down and deeply disappointed. This feels a very unfair and inaccessible system. How many appointments are actually available each day?
Visited January 2024
Review titled Wollaton Park Medical Centre
Replied on 29 January 2024
We are sorry you have had a negative experience at our practice. If you would like to contact the practice directly we would be able to offer you a fuller response to the specific issues you have raised. Regards Claire Glover Practice Manager
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Review titled Sensible screening process.
Rated 5 stars out of 5
by Linda - Posted on 11 January 2024
First time call for stomach ach, it was screened as non emergency and appointment made the next week. However it got worse and appointment made the same day when I called. Follow up appointment also made 2 weeks later. Every one is saying appointment is difficult to get. So far with 2 surgery, their screening are sensible and staff, both receptionists and doctors and nurses are care for their patients.
Visited January 2024
Review titled Wollaton Park Medical Centre
Replied on 15 January 2024
Dear Linda, Thank you for taking the time to post your comments. We are really pleased to hear that the process works well for patients. Regards, Claire, Practice Manager
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Review titled Super fast registration
Rated 4 stars out of 5
by Lynne - Posted on 25 December 2023
My new registration just took about 15 minutes. After I hand in registration form at reception, I received message that confirmed my registration. Thanks.
Visited December 2023
Review titled Wollaton Park Medical Centre
Replied on 28 December 2023
Thank you for taking the time to post your comments. We are really pleased to hear that the process works well for patients and that the staff are helpful. Regards, Claire Glover, Practice Manager
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Review titled Never answer phone
Rated 1 star out of 5
by David - Posted on 20 October 2023
Both Wednesday and Thursday I rang the surgery up to make GP appointment. First day I was in the queue for 15 minutes without moving down a position. It took 45 minutes to finally to get through and then was cut off. Second day 35 minutes to get through and was told no appointments left try tomorrow and call abruptly ended. I think perhaps this surgery needs to retrain the staff in how to speak to us the patients. Also consider if they need more staff to actually answer the phones. My only option now is to take time away from work to go down to the surgery to try and make an appointment that way. How any immobile people manage to gain an appointment is beyond me.
Visited October 2023
Review titled Wollaton Park Medical Centre
Replied on 24 October 2023
We are sorry you have had a negative experience at our practice. If you would like to contact the practice directly we would be able to offer you a fuller response to the specific issues you have raised. Regards Claire Glover Practice Manager
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Review titled Friendly and efficient.
Rated 5 stars out of 5
by Anonymous - Posted on 24 September 2023
I had a text to say I could drop into the surgery Saturday to have my flu shot. From seeing the First Lady on entering to leaving via the side door was around two minutes. Very efficiently run,well done!
Visited September 2023
Review titled Wollaton Park Medical Centre
Replied on 25 September 2023
Thank you for your kind comments, these have been passed to the team. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind Regards Claire Glover Practice Manager
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Review titled Fantastic efficient service
Rated 5 stars out of 5
by Saima Khan - Posted on 04 August 2023
This is the first time I have used the GP since registering and I am so thrilled with the service provided. I found it easy to get an appointment. I saw Michelle who was really friendly and treated me with empathy. One of the medications I needed required a prescription by a doctor. This was escalated and kindly dealt with by Dr Fairhurst who called me ( after 6:30pm) to discuss the medication and sent the prescription immediately. She went above and beyond, at very short notice ( which was entirely my own fault as I had left it very late to request the medication!). She was really thorough and reviewed my medical history and discussed the medication options with me. Throughout this whole process the reception team were great! They are extremely friendly, easy to talk to, and ensured that my request was escalated. Thank you all at Wollaton park medical practice.
Visited July 2023
Review titled Wollaton Park Medical Centre
Replied on 08 August 2023
Thank you for your kind comments, these have been passed to the team. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind Regards Claire Glover Practice Manager
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Review titled Very Impressed
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2023
I have only been with practice for 6 months but am thrilled how efficient it is. l saw a GP a few days ago after he picked up on something after a physio appt and i got a call to say i needed to make an appointment. I love the way the system is run for example ring between certain times for on the day appointments etc. I had one blip with an appointment but after speaking with the assistant practice manager it was sorted straight away. The nurses/blood ladies etc are excellent too. After being with my previous Gp surgery for 12 years i was worried about joining a new one but i did not have to worry at all ! Many Thanks.
Visited July 2023
Review titled Wollaton Park Medical Centre
Replied on 10 July 2023
Thank you for your kind comments, these have been passed to the team. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind Regards Claire Glover Practice Manager
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Review titled Blood Test
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2023
Got booked an appointment here for blood test for my little boy at 8.20, went to reception to the lady said they don't open till 8.30 and there's nothing she can do! So why was I booked for 8.20 for no one to see us!
Visited January 2023
Review titled Wollaton Park Medical Centre
Replied on 23 January 2023
Our reception desk opens Monday, Wednesday and Friday 08.00 - 18.30 and Tuesday and Friday 7.00 - 18.30pm and our clinics also start at these times. If you would like to contact me on the practice number and give me further details I will be able to look into it further. Kind Regards Claire Glover Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Kelly J - Posted on 27 September 2022
I have just been to the surgery after being asked to come down after a telephone triage appointment. I was reviewed by a very lovely g.p I have never met before. She was extremely kind, listened and very thorough in her assessment, devising a very clear plan. I have never had an issue with this practice and have always found they do there best whilst managing such a great demand with such stretched resources.
Visited September 2022
Review titled Wollaton Park Medical Centre
Replied on 28 September 2022
Thank you for your kind comments, these have been passed to the team. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind Regards Claire Glover Practice Manager