Wokingham Medical Centre - Ratings and reviews
Reviews
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Review titled Great Service
Rated 4 stars out of 5
by Wing - Posted on 17 March 2023
I have muscle strain in the right should. I tried to use Voltarol for the past 7 days, but it does not work. The doctor patiently examine my shoulder and refer me to physiotherapist for further treatment
Visited March 2023
Review titled Wokingham Medical Centre
Replied on 14 April 2023
Dear Wing, Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Excellent Reception Desk Lady
Rated 5 stars out of 5
by James Pilgrim - Posted on 28 March 2023
I arrived at WMC at 2.05pm for a Bloods Test at 2.15pm on Tuesday 28th March. There was a sizeable queue of patients with various appointments and needs. The lady on Reception was alone but was so effective at guiding patients to the automated Checkin screens, as appropriate, while dealing with those who needed to fill forms in at the desk, while talking to an 80+ old man to understand his needs for a doctor, so effectively and with such empathy that he was dealt with so quickly. She knew exactly how to deal with every type of waiting patient, so well, that the queue quickly dissipated. On the way out, after my Bloods, there were no more patients waiting! A brilliant receptionist who spoke to each patient with such care and attention, making us all feel important. Oh and my bloods appointment was also brilliant, as usual. Thanks WMC!
Visited March 2023
Review titled Wokingham Medical Centre
Replied on 14 April 2023
Dear James Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Very impressed
Rated 5 stars out of 5
by Rachel - Posted on 13 March 2023
Having read all the negative press and heard how difficult it was to get an appointment, I was extremely impressed and happy with the service I received. I phoned early and the person who answered the call was very friendly and helpful and I got a face to face appointment that morning. The doctor I saw was (I haven’t been for a few years) was lovely and extremely helpful. Thank you.
Visited March 2023
Review titled Wokingham Medical Centre
Replied on 14 April 2023
Dear Rahcel, Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 08 February 2023
We were called after contacting 111 for my son and we received a call at 7.50 the following morning asking for us to come in for 8.50 We were seen quickly and felt listened too / lovely doctor who was on duty Very thankful as my son had a burst ear drum So thank you so much for your amazing service and level of care
Visited February 2023
Review titled Wokingham Medical Centre
Replied on 16 February 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
I have only been registered with the surgery for a few weeks & I have already had such a good experience from the Receptionists being very polite, helplful & friendly to completing an eConsult first thing in the morning to having the GP contact me for him to see him that afternoon at the Surgery
Visited January 2023
Review titled Wokingham Medical Centre
Replied on 16 February 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Appointment Impossibility
Rated 2 stars out of 5
by David - Posted on 03 January 2023
I rang to make an appointment only to be told that you can only make an appointment on the day at 08:00 - and the time unknown. This is an impossibility if you work and are typically travelling at 08:00. Call later and all appointments are gone. I have a chronic abdominal pain.... not serious enough to trouble A&E over and not serious enough to stop me going to work but I would still like to be examined by a doctor as I am concerned. Please can you let me know what other options I have....
Visited January 2023
Review titled Wokingham Medical Centre
Replied on 06 January 2023
Dear David I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. You may also book an appointment using the e-consult service at: https://wokinghammedicalcentre.webgp.com/ Kind regards Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2023
I am so happy with my experience with Wokingham Medical Centre today. I called at 8am, I was through to a receptionist by 8:20am and given an appointment for 8:50am for my son. Dr was very thorough and chatty although could see was so busy. Antibiotics given and picked up within 15 minutes. This surgery really do all they can, when they can and I'm so grateful for them!
Visited January 2023
Review titled Wokingham Medical Centre
Replied on 16 February 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Very poor customer service - unable to make appointments
Rated 2 stars out of 5
by Anonymous - Posted on 05 December 2022
Very poor customer service from reception/triage team. Not only you have to wait for ages in the queue over the phone (even though dialing in on opening at 8am), you eventually end up talking to someone who has no customer service skills and rather than listen to you, simply ask you to go on the web to make an appointment. What a waste of time, especially the website registration does not work, and an e-consultation is useless in the case in question with my 3.5 year old child, as explained to the person over the phone. All this makes it almost impossible to make an appointment even for a 3.5 year old child. This is extremely frustrating for someone like me who pays his tax and hardly ever calls or goes to the GP, but is not able to access the GP when required. This is the 3rd time in 4 years with this medical practice I wonder if the solution is not for people to have the option to opt out of the NHS, and use our related tax money for private medical support instead, to ensure we get treated whenever we need it. I would definitely not recommend the Wokingham Medical centre for its poor customer service and the high difficulty with making a patient appointment
Visited December 2022
Review titled Wokingham Medical Centre
Replied on 07 December 2022
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Always excellent
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2022
Have been a patient at Wokingham Medical Centre for 7 years, and have two children. We have never struggled to speak to a doctor when we need to. The econsult is fantastic - I had a reply from a doctor within 6 minutes! My child saw a doctor within 2 hours and got medication, which prevented us going to a&e. Absolutely fantastic practice. Thank you for working so hard, and being so friendly and caring. Always going above and beyond. Highly recommend to everyone.
Visited September 2022
Review titled Wokingham Medical Centre
Replied on 10 November 2022
Dear Patient Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Patient Experience Team
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Review titled HRT Appointments
Rated 5 stars out of 5
by Jacqui - Posted on 07 August 2022
Had the most amazing appointments regarding HRT. I first contacted the surgery and used push doctor and got an immediate appointment to discuss how I was feeling. First time I’ve used this service and would highly recommend it. Arranged to have bloods done and check up with a wonderful nurse who took my bloods to save me going to the blood dept after she did a mini health check with me. Then I arranged an appointment with a doctor. He spent half an hour listening to all my symptoms, explaining what HRT is and all the pros and cons for going on it. What I should expect, what I should keep an eye on, how, if I’m not happy to go back and we can look at other options. Can not fault the surgery nor the staff who have been nothing but outstanding with my care over the last year. They have gone above and beyond in every area I’ve had worries over and am genuinely lucky to be a patient there.
Visited August 2022
Review titled Wokingham Medical Centre
Replied on 10 November 2022
Dear Jacqui Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team