Willows Health - Ratings and reviews
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Sana Ali - Posted on 15 April 2024
Hi, Everyone is so helpful whenever I call them they booked my appointment and doctors are Amazing they call me and they took me very seriously I would say excellent hospitality
Visited April 2024
Review titled Willows Health
Replied on 17 April 2024
Dear Sana Ali, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our team to be helpful and accommodating. Ensuring our patients feel welcome and well taken care of is always our top priority, and we are thrilled to hear that you had a positive experience with our doctors. We appreciate your kind words and look forward to continuing to provide you with excellent care in the future. With best wishes, Sarah, Patient Engagement Officer Willows Health
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Review titled Great practice
Rated 5 stars out of 5
by Nita - Posted on 09 January 2024
Great dr and good team nice and tidy place I had visited to veccination for my children the doctor's nature is so friendly and they give us very good guidance and make children very happy to feel the hospital environment over all we are very happy to visit the place thanks to willows team......
Visited January 2024
Review titled Willows Health
Replied on 10 January 2024
Dear Nita, Thank you for sharing your experience. We're delighted to hear that you had a positive visit to our surgery. We strive to provide a friendly and tidy environment for all our patients, especially for children. We're glad to hear that the doctor and the team were able to make your children feel happy and comfortable during their vaccination. Your kind words mean a lot to us, and we look forward to seeing you again in the future. Thank you for choosing Willows Health. With best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Great practice after recent changes
Rated 4 stars out of 5
by Anonymous - Posted on 05 December 2023
In the past I have had many issues with ringing for 30 minutes and getting an appointment and if I'm lucky to actually get one then I'd have an appointment given to me at a sister site. However recently if I need an appointment, I ring up at 8am, press 1 and hang up. The surgery rings me back when it's my turn in the q and three times I've been able to book an appt at the surgery. The doctor I've seen had always been the same and is fantastic at explaining things and always uses diagrams and pictures to help understand. Very happy with the service from them. Only snag would be why don't they take down unnecessary posters dotted everywhere. One poster must be "you must wear masks at all times due to covid' and next to that poster there's another which says along the lines of just.. 'wear a mask if you have a cough/cold.' I'm not sure why surgeries have no music playing in the reception because with it being pin drop silence everything in the waiting area, you hear absolutely every query raised by patients to the reception staff.
Visited December 2023
Review titled Willows Health
Replied on 03 January 2024
Dear Patient, Thank you for taking the time to share your feedback with us. We are delighted to hear about your recent positive experience at our practice. It's great to know that our new appointment system has made it more convenient for you to schedule appointments, and we appreciate your kind words about the doctor's care and communication. We also value your constructive feedback about the unnecessary posters and the ambiance in the reception area. Your feedback helps us identify areas for improvement, and we will certainly take your comments into consideration as we strive to enhance the overall experience for our patients. We are committed to providing high-quality care and a comfortable environment for all our patients, and your feedback is instrumental in helping us achieve that goal. Thank you once again for sharing your experience, and we look forward to continuing to serve you in the future. Warm regards, Sarah. Patient Engagement officer, Willows Health.
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Review titled Not a nice nurse
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2023
Came to see the nurse for a smear and swabs so I can be referred to a gynaecologist. One of the nurses at the practice is lovely and a pleasure to see however the other is not. Very uncaring and cold, she did my swabs and smear and I told her twice she was causing me pain but did not care and continued. She did not use any lubricant gel either, I was so sore after and overall this was a horrible experience for a very personal matter. No bedside manner at all and showed no sympathy even after telling her that she hurting me. I would not want to see this nurse again. Horrible experience
Visited October 2023
Review titled Willows Health
Replied on 09 November 2023
Dear valued patient, I am sorry to hear that you had an unpleasant experience during your recent visit to our practice. We take all feedback seriously and would like to apologise for any discomfort or pain you experienced during your smear and swab test. We would like to assure you that we strive to provide the highest level of care and professionalism to all our patients and we are sorry that we fell short of your expectations on this occasion. We would like to offer you the opportunity to contact us directly so that we can update your notes to reflect your preference not to see the nurse who performed your tests again. Thank you for bringing this matter to our attention. We hope that you will give us the opportunity to provide you with a better experience in the future. Again, thank you for your feedback. Yours sincerely, Sarah. Patient Engagement Officer, Willows Health.
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Review titled Rude staff
Rated 1 star out of 5
by Sima Khan - Posted on 09 October 2023
I wasn't late but stuck in the qué behind three people, one of which who had a disagreement with the inexperienced receptionist. Did not handle the situation well. Then I get told I'm very late and will have to wait. Nurse taking bloods waffled something and walked back in.
Visited October 2023
Review titled Willows Health
Replied on 09 November 2023
Dear Sima Khan, Thank you for taking the time to share your experience with us. We apologise for the inconvenience you faced during your visit. We strive to provide our patients with prompt and efficient service, but we understand that sometimes unexpected situations can arise. We would like to remind you that we have a self-check-in portal that you can use if the reception is busy. This will help you avoid any delays and ensure that you are seen promptly. We appreciate your feedback and will use it to improve our services. If there is anything else we can do to assist you, please do not hesitate to let us know. We look forward to welcoming you back into practice soon and hope your next experience with us is more positive. Yours sincerely, Sarah. Patient Engagement Officer, Willows Health.
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Review titled Willows medical centre.
Rated 2 stars out of 5
by Karen - Posted on 10 October 2023
Willows medical centre is awful for trying to get through on the telephone, it's usually a wait of around 40 minutes to an hour! And getting an appointment is like trying to get blood from a stone, they tell you to ring at 8am but by the time you get through all the appointments have gone so they tell you to ring back again the next day at 8am to again wait for another hour to be told again that all the appointments have gone. They seriously need to sort it out! The doctors I have spoken to have been very good but to actually get to see one or speak to one or even to get through to the surgery is an actual nightmare and outs me off ringing even when I really need to speak to a doctor.
Visited October 2023
Review titled Willows Health
Replied on 09 November 2023
Dear Karen, Thank you for sharing your feedback regarding your experience with Willows Medical Centre. We apologise for the inconvenience you have faced while trying to reach us by telephone and the challenges you encountered in securing an appointment. We understand that the long wait times and appointment availability issues have been frustrating for you, and we sincerely apologise for any inconvenience caused. We acknowledge the importance of addressing these concerns and improving our services. We appreciate your positive feedback about the doctors you have interacted with. Rest assured, we are taking your feedback seriously and are working towards finding solutions to improve our telephone system and appointment scheduling process. Your feedback is valuable to us, and we are committed to providing better access and communication for our patients. We apologise for any discouragement caused, and we hope to regain your trust and confidence in our services. If you have any further concerns or suggestions, please feel free to reach out to us directly. We are grateful for your patience and understanding. Best wishes, Sarah. Patient Engagement Officer, Willows Health.
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Review titled Improving
Rated 4 stars out of 5
by Jen C - Posted on 06 October 2023
I had a phone consult about managing my hypertension 1st thing in day so not left waiting all day. My message explaining i want to discuss withdrawing the statin if poss because of severe cramp had been communicated & the gp i spoke with was v well prepared had checked my previous blood tests & explained all clearly. The follow up blood test by clinician not nursing assistant also did the full hypertension review at same time so i dont have to return next month. On the ball efficient & made me feel confident.
Visited October 2023
Review titled Willows Health
Replied on 09 October 2023
Dear Jen C, Thank you for taking the time to provide feedback on our service. We appreciate your positive feedback and are delighted to hear that you had a pleasant experience during your phone consultation. We are glad that our GP was well prepared and checked your previous blood tests to provide you with clear explanations. It is also great to hear that the follow-up blood test was conducted by a clinician and that you did not have to return next month. We strive to be efficient and, on the ball, to make our patients feel confident and well taken care of. Thank you for choosing us for your healthcare needs. With best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Practice
Rated 3 stars out of 5
by Anonymous - Posted on 04 October 2023
I was advised by the pharmacist at the surgery. His advice was clear, delivered in a friendly supportive way. I felt confident about him.
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear Valued patient, Thank you for taking the time to share your positive experience with us. We are glad to hear that our pharmacist was able to provide you with clear and friendly advice during your visit. Your confidence in our team means a lot to us and we hope to continue providing you with excellent service in the future. Again, thank you for taking the time to leave us a review. Kindest regards, Sarah. Patient Engagement Team, Willows Health.
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Review titled Practise. Can be better
Rated 3 stars out of 5
by Anonymous - Posted on 05 October 2023
Since. The merge it has got worse to gt thro to doctors. I have recently rang to cancel app due to work, each time over 40 mins waiting to gt thro and still. Couldn't. The practise needs to look at. It's access for patients. Regrettably out experience has gone down hill and we really need. To see an improvement
Visited October 2023
Review titled Willows Health
Replied on 03 January 2024
Dear Anonymous, We truly appreciate you sharing your recent experiences with us. We understand the frustration caused by the long wait times when trying to reach our practice. Please accept our sincere apologies for the inconvenience you have faced. We are aware of the telephony issues and have been actively working to streamline our processes to improve call wait times. It's important to note that the number of calls we receive is beyond our control, but we are committed to finding solutions to enhance the accessibility for our patients. Your feedback is invaluable, and we are dedicated to making the necessary improvements to ensure a better experience for everyone. We genuinely appreciate your patience and understanding, and we hope to regain your trust by delivering a more positive experience in the future. Warm regards, Sarah. Patient engagement officer Willows Health.
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Review titled Commendable practice
Rated 4 stars out of 5
by IBK - Posted on 09 October 2023
The Doctor is very welcoming interactive and gives listening ear. The environment is quite comforting as well. Other hospital staff are very accommodating too.
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear IBK, Thank you for taking the time to share your experience of our services. We are thrilled to hear that our doctor was welcoming and interactive, and that you found the environment comforting. We strive to provide exceptional care to all of our patients, and we are glad that you felt listened to during your visit. We also appreciate your kind words about hospital staff. We believe that a positive and accommodating environment is essential to healthcare services. Thank you again for choosing our practice for your healthcare needs. We hope your next experience at practice is also positive. Kindest regards, Sarah. Patient Engagement Team, Willows Health.