Willows Health - Ratings and reviews
Reviews
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Review titled Friendly seevice
Rated 4 stars out of 5
by Anonymous - Posted on 03 October 2023
The staffs were extemely helpful in connecting me with the doctor when I had informed them about my situation
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear valued patient, Thank you for taking the time to share your experience with us. We are pleased to hear that our staff were able to assist you in connecting with the doctor and provide you with the help you needed during your visit. Our team is dedicated to providing exceptional service and support to our patients, and we are glad to hear that we were able to meet your expectations. Thank you for choosing our services, and we look forward to continuing to serve you in the future. Best regards, Sarah. Patient Engagement Team, Willows Health.
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Review titled Excellent surgery
Rated 5 stars out of 5
by David Bolton - Posted on 09 October 2023
The Doctors and staff at Willowbrook are respectful, helpful and prompt, a great all round practice that I fully recommend. No complaints, thank you.
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear Mr Bolton, Thank you for taking the time to share your positive experience with Willowbrook Medical Centre. We are thrilled to hear that our doctors and staff were able to provide you with respectful, helpful, and prompt service. At Willowbrook Medical Centre, we strive to provide our patients with the highest level of care possible, and we are delighted that we were able to meet your expectations. Thank you for recommending our practice, and we look forward to continuing to provide you with excellent care in the future. Best regards, Sarah. Patient Engagement Team, Willows Health.
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Review titled Referral
Rated 5 stars out of 5
by Susan renshaw - Posted on 04 October 2023
After waiting to see a cardiologist for 11weeks thinking I might have a problem with a heart valve after being told by my Doctors. Then being told the the cardiologist did not want see me was a bit of a worrying time .making another appointment with the doctor was seen by a very nice trainee nurse and had time to ask all the right guestions then brought in a doctor who reassured me of no valve issue and put my mind to rest . Explaining very clearly the way forward .it would be nice to see the same doctor each time but I now that might be difficult.
Visited October 2023
Review titled Willows Health
Replied on 03 January 2024
Dear Susan Renshaw, Thank you for sharing your experience with us. We are glad to hear that our team was able to provide you with the reassurance and care that you needed during your visit. We understand that the wait time and uncertainty can be stressful, and we appreciate your patience and understanding throughout the process. We will certainly take your feedback into consideration and strive to ensure that you receive consistent care from the same doctor whenever possible. Your comfort and peace of mind are important to us, and we are committed to providing the best possible care for all our patients. If you have any further questions or concerns, please don't hesitate to reach out to us. We value your feedback and look forward to assisting you at practice. Warm regards, Sarah. Patient Engagement Officer, Willows Health.
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Review titled Prompt response
Rated 4 stars out of 5
by Hephzibah Paul - Posted on 06 October 2023
I’m glad to be registered to this practice. For quite some time I’ve been getting prompt responses and appointments to issues including those that are emergency to me. Thank you and keep up the good work. Love xx
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear Hephzibah Paul, Thank you for your kind words and positive feedback regarding our practice. We are delighted to hear that you have been receiving prompt responses and appointments, even for emergency issues. Providing efficient and timely service is one of our top priorities, and your satisfaction is our ultimate goal. We truly appreciate your support and encouragement. If there is anything else we can assist you with, please do not hesitate to contact us. Thank you once again for choosing our practice. We look forward to continuing to provide you with exceptional care. Best regards, Sarah. Patient Engagement Team, Willows Health.
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Review titled Interested Doctor
Rated 4 stars out of 5
by Elizabeth Lee - Posted on 09 October 2023
A Doctor from the Practice rang me Friday afternoon to tell me that I had a urine infection and that they had sent a Prescription through to my pharmacy. They then went on to discuss future treatment with me. Felt that they were really interested in helping me.
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear Ms Lee, Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that the doctor from our practice promptly contacted you regarding your urine infection. It's great to know that they not only provided you with a prescription but also took the time to discuss future treatment options with you. At our practice, we strive to prioritise the well-being and satisfaction of our patients. Your positive remarks about feeling genuinely supported and cared for by our doctor are truly encouraging. We look forward to continuing to provide you with the highest level of care and support in the future. If you have any further questions or concerns, please do not hesitate to contact us. Best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Great practise
Rated 4 stars out of 5
by Anonymous - Posted on 09 October 2023
Two nhs staff in room 1 on computer desk and 2 standing giving flu jabs to patients at willowbrook medical centre,195 thurnc ourt Road,leicester,le5 2nl.very Good serviceto all.
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear valued patient, Thank you for your positive review of the NHS staff at Willowbrook Medical Centre in Leicester. We're glad to hear that you received excellent service during your flu jab appointment. We appreciate your feedback and hope to continue providing quality care to all our patients. With best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Good all round service
Rated 4 stars out of 5
by Anonymous - Posted on 04 October 2023
Getting an appointment was much easier than last time I used the service - only 10min wait on the phone (used to be about 45min). GP seen same day and was welcoming & talked me through everything. Referral to specialist received same day via text.
Visited October 2023
Review titled Willows Health
Replied on 09 November 2023
Dear valued patient, Thank you for taking the time to leave a review. We are glad to hear that you had a positive experience with our service and that you found booking an appointment easier this time around. We strive to provide all of our patients with a welcoming and informative experience, and we are pleased to hear that our GP was able to talk you through everything. We appreciate your feedback and hope to continue providing you with the same level of service in the future. Best wishes, Sarah. Patient Engagement Officer, Willows Health.
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Review titled Brilliant service.
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2023
Absolutely brilliant g.p saw my daughter, diagnosed quickly with a treatment plan in place and steps on which foods to avoid in future to reduce the chances of another flare up. Thank you so much. Very polite and knew how to speak to my 2 year old in a manner that she could understand and comment on. 100% reccomend.
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear valued patient, Thank you for taking the time to share your positive experience with us. We are pleased to hear that our GP provided brilliant care to your daughter, diagnosing her quickly and creating an effective treatment plan. We are glad that our GP also took the time to explain which foods to avoid in order to minimise the chances of future flare-ups. We pride ourselves on maintaining a polite and understanding approach, especially when communicating with young patients. It is wonderful to know that the GP was able to effectively communicate with your 2-year-old in a manner that she could comprehend and engage with. Your recommendation means a lot to us, and we appreciate your trust in our services. Should you have any further medical needs, please don't hesitate to reach out. We look forward to continuing to provide excellent care for you and your family. Warm regards, Sarah. Patient Engagement Team, Willows Health.
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Review titled Genuine Sympathy
Rated 5 stars out of 5
by Shamima Lais - Posted on 05 October 2023
Dr contacted us for a review .was sympethetic and didnt seem rushed. Asked a lot of questions and had all historical records to review.. I did request a change of physician for personal readons and they were happy to accomadate amd invited me for a face to face review as well
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear Ms Lais, Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that your initial interaction with our doctor was positive. It's great to know that they were attentive, thorough, and took the time to review your historical records. We understand that personal reasons may lead to a request for a change of physician, and we are pleased to hear that our team was accommodating in meeting your request. We value your satisfaction and want to ensure you receive the best care possible. We are also pleased to hear that you have been invited for a face to face review. This will provide an opportunity for open communication and ensure that all your concerns are addressed appropriately. Thank you once again for sharing your feedback. We look forward to meeting you soon in person. Best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Appointment at last
Rated 4 stars out of 5
by Anonymous - Posted on 05 October 2023
Having tried for three mornings to get an appointment ( on phone from 8am) an appointment was found for me. Not at my surgery but one I could get to with help. The staff there were polite and helpful and I saw the doctor only a few minutes later than booked. The problem came the next day when collecting my prescription as one item wasn’t included. I had to return to the surgery where I had been seen. Once again the staff were very helpful and later the missing item was prescribed. Unfortunately that item is no longer available so am now waiting for a new prescription which I hope I can get.
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear valued patient, Thank you for sharing your experience. We acknowledge and understand the challenges of managing capacity and meeting patient demand within the NHS. It is unfortunate that you had to go through the process of finding an appointment and facing issues with your prescription. We appreciate the professionalism and helpfulness of the staff you encountered. The unavailability of the prescribed item is a situation that can arise due to various factors. We hope that you receive your new prescription soon. The NHS continuously strives to improve its services and address these challenges for better patient experiences. Please be assured that your feedback will be shared with the team. We will continue to review and audit our appointment access so that we may improve patient experience. Again, thank you for you feedback. We look forward to welcoming you back into practice again soon. Best wishes, Sarah. Patient Engagement Team, Willows Health.