Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very supportive
Rated 5 stars out of 5
by Corrinne Bosworth - Posted on 30 January 2025
The Doctor was very supportive and showed good attention to my medical needs I found this very reassuring thank you
Visited January 2025
Willow Bank Surgery has not yet replied.
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Review titled Great with toddler
Rated 3 stars out of 5
by Aimee - Posted on 24 January 2025
It’s never easy getting an appointment here, had great difficulty over Xmas with our 3 year old having 2 ear infections and never being able to get an appointment. However had to book another appointment yesterday for the same issue and the nurse was really good, he’s obviously a bit scared of doctors prodding and poking him now but she was really kind and patient with him and made him feel comfortable to the point he let her examine him with no issue! Then she gave him a sticker so hopefully he will remember the good and not the bad this time round. Thank you, very surprised and greatful for the way you treated him!
Visited January 2025
Willow Bank Surgery has not yet replied.
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Review titled Long wait. Incorrect info
Rated 3 stars out of 5
by Anonymous - Posted on 30 January 2025
Appointment was 4.00pm went in at 4.55pm. No explanation given asked re, told 5mins. 35 mins later. Then told info given incorrect info for appointment reason, and did not need. Felt rather messed about.
Visited January 2025
Willow Bank Surgery has not yet replied.
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Review titled Not the best practice
Rated 2 stars out of 5
by Dawn Wilkinson - Posted on 30 January 2025
After calling the surgery to book an appointment i eventually got through and was offered an appointment but the next available one that could be booked was for 2 weeks away on Saturday 25th January.. I didnt get a txt but then I never have had so I arrived at the Longton practice I was told to attend but it was all locked up so I went to the Drayton Road practice to be told there was nothing booked in my name but she w booked me in for he following Monday at willowbank which I was so grateful for ... I was adamant that this was the last straw and I was changing to a different GP but after visiting a lovely different GP at willowbank and receiving a thorough examination and ending up being referred for further treatment for now I will stay ! But changes need to be made as Willowbank has a terrible reputation at the moment !! Why can't we book online like we did before Covid ? Why do I have to wait on a phone line from 8am for an hour to be told no appointments are available!! During Covid I was diagnosed with Breast Cancer and had all my treatment at Stafford County & The Royal without ever going to my GP ... thank god is all I can say
Visited January 2025
Willow Bank Surgery has not yet replied.
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Review titled Friendly and caring nurse appointment
Rated 4 stars out of 5
by Michelle - Posted on 15 January 2025
The nurse review was very thorough and they listened carefully. They made sure to cover everything without making me feel rushed and was very understanding and respectful. The nurse encouraged me and made me feel like I can achieve my goal.
Visited January 2025
Willow Bank Surgery has not yet replied.
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Review titled Impressed with reception and doctor
Rated 4 stars out of 5
by Mark Machin - Posted on 16 January 2025
Appointment on Wednesday 15th the doctor was thorough and referred me to hospital and had conversation same day. Very pleased
Visited January 2025
Willow Bank Surgery has not yet replied.
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Review titled Very good service
Rated 4 stars out of 5
by Anonymous - Posted on 04 January 2025
Appointment on time and very informative. The practice nurse was very thorough and took blood pressure when I asked her to. Also patiently listened to when I asked a question.
Visited January 2025
Willow Bank Surgery has not yet replied.
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Review titled Diabetes Review
Rated 4 stars out of 5
by Anonymous - Posted on 20 December 2024
Attended annual diabetes appointment with nurse was seen on time in clean relaxing environment nurse very informative and understanding
Visited December 2024
Willow Bank Surgery has not yet replied.
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Review titled Informative
Rated 5 stars out of 5
by David Courtman - Posted on 19 December 2024
Went for review due to osteoarthritis and was given loads of information about how to reduce inflammation and what exercises to do
Visited December 2024
Willow Bank Surgery has not yet replied.
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Review titled lovely practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 December 2024
Went in for a blood test and vaccinations, was treated fairly and warmly by the nurses, even though i do have some complaints my experience on that day was great, especially from the nurses!
Visited December 2024
Willow Bank Surgery has not yet replied.