Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Horrible wait
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2025
Waited over 30 for a appointment and no apology from the nurse . And when I did see her she was rude and not very understanding. All she did was blame my weight even though I was struggling to breathe. All she said was lose weight . Yes I know I'm overweight but she had the compassion of a chocolate tea pot on a cold day.
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled Professional
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2025
Follow up appointment to review medication. Dr discussed and explained what changes were needed and why. Checked to see if everything ok with other medication and advised next steps.
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled Great
Rated 5 stars out of 5
by Paul - Posted on 09 March 2025
Be with them a good few years, but got a lot better in the last 6 years, because of new doctors and nurses and staff, i have 3 lots of arthritis, plus other stuff going on, had a old man's mot and was found to have some serious stuff going on and was sent to the hospital for tests and they found stuff, and because of the fast response am still here, had skin cancer, and other stuff but on going say what, but through the doctors nurses and staff, and our NHS am here to tell this story so thanks to all that have been great thanks paul
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled Quick appointment peovided
Rated 4 stars out of 5
by Anonymous - Posted on 05 March 2025
Called in the morning at the surgery and explained how bad the pain was and received an appointment in the afternoon and phone call from GP to confirm xray appointment
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled Cancelled appointment then harassed me for review!
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2025
Filling this in as my appointment was cancelled 3 hours prior. I had taken unpaid time off for the appointment and cannot get missed wages back. To add to the annoyance you know want a review?! Shocking.
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled Disappointed at time wasted
Rated 3 stars out of 5
by Elizabeth Sumner - Posted on 15 March 2025
Asked for Doctor's appointment, stated exactly why, got to surgery and found that I had been booked in with nurse who was " unable to deal with that ". I now have another appointment in 2 days with the doctor. Wasted time and petrol. Very disappointed.
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled Happy with the appointment
Rated 5 stars out of 5
by Mary Rushton - Posted on 14 March 2025
Everything went well with the appointment the Doctor was very helpful and Understanding. Came away feeling satisfied.
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled Kids
Rated 3 stars out of 5
by Anonymous - Posted on 23 March 2025
Didn’t come across very friendly to my child, rarely looked in the same direction. I understand that sometimes it difficult to seem interested when a child seems upset however please come across semi interested
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 18 March 2025
The nurse who i saw during my appointment was very nice and friendly and i have no complaints about her but i had to wait an extra 30-40 minutes for another nurse to arrive and approve my treatment however she never arrived so i had to reschedule my appointment after waiting 40 minutes, the next available appointment was over 2 weeks away and i then receive a text saying my appointment has been cancelled the day before. A month later i have still not been seen nor have an appointment
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Peter - Posted on 05 March 2025
All very nice people very professional and any problems they’re felt with straight away seen a doctor today 05/03/2025 a diabetes review the lady doctor she was lovely
Visited March 2025
Willow Bank Surgery has not yet replied.