Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Willow Bank Surgery.
Reviews
-
Review titled Very helpful
Rated 4 stars out of 5
by Pete a - Posted on 29 September 2024
The nurse m i c h e l l e was so helpful and reassuring the lady was . This is the second time I've seen the nurse in 2 weeks helped me get the meds needing I hope it sorts it out.
Visited September 2024
Review titled Willow Bank Surgery
Replied on 14 April 2025
Dear Pete, Thank you for taking the time to post your positive feedback, I am happy to hear that you received an excellent service from our nurse on your recent visit. I greatly appreciate your comments and will feed these back to the clinical team. Kind Regards, Bev Heath Practice Manager
-
Review titled Caring staff
Rated 4 stars out of 5
by Liz Sumner - Posted on 20 September 2024
I missed my appointment due to a domestic crisis. The nurse phoned to see why I hadn't attended and told me to come along and she'd wait. It's lovely that the staff know you and care.
Visited September 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear Liz, Thank you very much for this most positive feedback. It is much appreciated by all of our practice team and your comments will be shared with them. Kind regards Bev Heath Practice Manager
-
Review titled Doctor appointment
Rated 5 stars out of 5
by Ian Chadwick - Posted on 05 September 2024
Excellent service, didn't feel like I was been rushed because I know the doctors are busy, took his time to listen to me and was very understanding and instead of just giving me pain relief he has referred me to muscle/skeleton department which was a massive relief because pain killers just masks the problem, great doctor and great service
Visited September 2024
Review titled Willow Bank Surgery
Replied on 14 April 2025
Dear Ian Thank you very much for this most positive feedback. It is very good to know that you received excellent care from our GP. This much appreciated feedback will be shared with our team. Kind regards Bev Heath Practice Manager
-
Review titled Very Happy
Rated 5 stars out of 5
by Susan - Posted on 25 September 2024
Was very happy with my appointment, went in on time , the doctor I saw listed to me and was very pleasant, the receptionist was polite, Didn’t feel rushed or uncomfortable.
Visited September 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear Susan, Thank you very much for this most positive feedback. It is very good to know that you received excellent care from our GP and reception staff. This much appreciated feedback will be shared with our team. Kind regards Bev Heath Practice Manager
-
Review titled Good service
Rated 4 stars out of 5
by Diane Nixon - Posted on 17 September 2024
Appointment easy Service satisfactory Treatment on time and efficient I have nothing more to say but will keep typing until the review is long enough to get through
Visited September 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear Diane, Thank you very much for this most positive feedback. It is much appreciated by all of our practice team and your comments will be shared with them. Kind regards Bev Heath Practice Manager
-
Review titled Practise depends on what staff on
Rated 3 stars out of 5
by Pat - Posted on 25 September 2024
I was unhappy with it and the thing s that were ask and when I asked wasn’t answered as though I wasn’t there
Visited September 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear Pat, I am sorry to hear that you were unhappy with the practice. I will make sure that your feedback is shared with the team. I would also like to take this opportunity to invite you to come and discuss further, if wish to do so. I can be contacted on 0300 123 5002. Kind regards Bev Heath Practice Manager
-
Review titled Top service provided by willowbank
Rated 5 stars out of 5
by Dan Carey - Posted on 27 September 2024
A very good review with Gp totally happy with my appointment learnt a lot about my treatment and future treatment
Visited September 2024
Review titled Willow Bank Surgery
Replied on 14 April 2025
Dear Dan, Thank you very much for this most positive feedback. It is very good to know that you received excellent care from our GP. This much appreciated feedback will be shared with our team. Kind regards Bev Heath Practice Manager
-
Review titled Great Doctors
Rated 5 stars out of 5
by David - Posted on 20 September 2024
This doctors is an excellent practice, highly recommended for there service and understanding. They saw me on time and dealt with me professionally and with understanding.
Visited September 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear David, Thank you very much for this most positive feedback. It is very good to know that you received excellent care from our practice and GP. This much appreciated feedback will be shared with our team. Kind regards Bev Heath Practice Manager
-
Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 28 September 2024
Doctor was wonderful. Discussed my HRT and how I was feeling. Genuinely lovely, professional doctor. Attended Greendock street and the practice is immaculate.
Visited September 2024
Review titled Willow Bank Surgery
Replied on 14 April 2025
Dear Patient, Thank you for taking the time to leave us a 5* review and some lovely feedback about your recent visit to the practice. I am happy to hear that you received an excellent service.. Our clinicians are passionate about providing outstanding care to our patients. I greatly appreciate your comments and will feed these back to the clinical team. Kind Regards, Bev Heath Practice Manager
-
Review titled First class practice.
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2024
Appointment on time, explained what was happening and had a good explanation of what was going wrong, easily understood.
Visited September 2024
Review titled Willow Bank Surgery
Replied on 14 April 2025
Dear patient, Thank you very much for this most positive feedback. It is very good to know that you received excellent care from our team. This much appreciated feedback will be shared with the whole practice team. Kind regards Bev Heath Practice Manager