Ashford Medical Partnership - Ratings and reviews
Reviews
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Review titled Waste of Time
Rated 1 star out of 5
by Mr Wisty - Posted on 22 April 2024
After 3 reminders confirming my appointment I arrived in good time for my appointment. The automated check in service indicated I was in the wrong location and I should see the receptionist. The receptionist said I didn’t have an appointment until I showed the confirmations I received. After being initially sent to the wrong room I finally reached the Doctor only to be informed I was late. The appointment consisted entirely of the Doctor typing up my recent history and on completion she informed me my 10 minutes were up, no time for any consultation, no time for any treatment. I may as well have had my appointment with a medical secretary. I was advised if I wanted to raise any issues I would need to book another appointment with the receptionist, who advised that I would need to fill out another on line form and wait another 3 weeks in the hope of another appointment. This is just another example of how the practice avoid there duty of patient care.
Visited April 2024
Ashford Medical Partnership has not yet replied.
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Review titled Absolute Joke
Rated 2 stars out of 5
by Nicole Davies - Posted on 09 April 2024
After completing an econsult for a ? water infection I was told to use pharmacy first; which I did on the same day to then be told by the pharmacist that due to my symptoms I should have been seen by a Dr the same day so there was nothing they could do for me, I then rang the surgery after waiting for 1/2 hour to then be told that I would need to do another econsult and explain in it about the pharmacy, I was then sent a text telling there were no appointments left that day to contact 111; no joy there as I could not get through! Therefore I completed a 3rd econsult and was told I would need to come to surgery do a wee sample then the Dr would look to see if I needed antibiotics, once I had done the wee sample the receptionist told me that the nurse had been messaged to come test the sample and that someone would be in touch, a bit confused as now I was day 5 of this pain and feeling of wanting to constantly pee; I was told that I did not need to wait, also the receptionist should be told that chewing gum whilst talking to patients doesn’t look very professional! As you can understand I am very frustrated with the service that I got over the past 2 days, I have not used the GP service much in my life until recently and I find it all quite terrible Where is the empathy? The reception team always seem to have an attitude to patients, I felt as if I was a nuisance being at the surgery which is not how it should be I myself work for the NHS in a clinic environment and if we treated our patients the way that I feel that I have been treated over the last 2 days we would have complaints galore! It would be nice to feel respected when we visit the GP surgery as really we do not want to be there and I have still had no response about my wee sample at 17.00hrs Regards
Visited April 2024
Ashford Medical Partnership has not yet replied.
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Review titled Taking on New Patients but cannot fulfill Appointments!
Rated 2 stars out of 5
by Richard Graham - Posted on 28 March 2024
This week I contacted the GP via Klinik giving detailed input on my current health issues. Was referred to 111 because the GP can not give an appointment face to face in under 10 days yet you state you are taking on more patients??? Madness! Due to my situation 111 can not be of much help whereas my GP at least has proper notes on my medical history. Also you cancelled my medication request but did not explain why, no wish to take up your time but it now mean a problem. I realise the NHS has huge issues but close to giving up with the problems it is creating for all.
Visited March 2024
Ashford Medical Partnership has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Nicholas - Posted on 18 March 2024
Saw a medical practitioner about a suspected Hernia. No problem getting an appointment. Very friendly helpful appointment confirming my Hernia and arranging a scan just over a week later. All very straightforward and very efficient.
Visited March 2024
Ashford Medical Partnership has not yet replied.
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Review titled Absolute disgrace
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2024
Horrendous service avoid at all costs My mum put in a request for stoma bags which was not accepted my the doctors?! Had to call company who issues stoma bags for emergency bags. This has happened three times not acceptable
Visited February 2024
Ashford Medical Partnership has not yet replied.
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Review titled Klinik works
Rated 4 stars out of 5
by Anonymous - Posted on 14 February 2024
Despite all the negative reviews this surgery receives, my experience today was very positive. I used the klinik form at 7.30 and by 9am received a call to come in for an appointment at lunchtime. I was seen promptly once in the surgery and very happy with the staff and how I was treated by the consultant. Wouldn’t consider sitting on the phone on hold for 2 hours when it’s so simple to use the klinik system!
Visited February 2024
Ashford Medical Partnership has not yet replied.
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Review titled Not happy
Rated 2 stars out of 5
by Gillian Barnes - Posted on 08 January 2024
I filled in a Klinik form on December 22nd because I had an awful cough that I was worried about. I eventually had a call from the Receptionist saying my form had been reviewed and I could wait another 5 days until the 27th to be seen. When I saw the Doctor he gave me high dose antibiotics for bronchitis and to "take care". I am 69 and have a heart condition and I felt very ill snd could well have ended up in hospital over Christmas. I could at least have got a call from a Doctor and I'm still not completely better now. Not impressed.
Visited December 2023
Ashford Medical Partnership has not yet replied.
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Review titled My specific experience
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
My experience is that in the past 4 years I have never been able to get an appointment including today. I called again on hold for 2 hours to be told they are not doing appointments on the phone. Then I tried making an appointment using there online website just to be ignored as always when I've tried online and when it was to make appointments on the phone my specific experience was that I was always told that they do not have any appointments and to phone 111 and end up at a and e because I have no other option
Visited October 2023
Ashford Medical Partnership has not yet replied.
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Review titled Rubbish practice
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
Make it impossible to get a GP appointment,receptionists are rude, I never go to the GP, no wounder A&E is under pressure, with people not being able to get a GP appointment
Visited September 2023
Ashford Medical Partnership has not yet replied.
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Review titled Terrible
Rated 2 stars out of 5
by Mark Cole - Posted on 29 August 2023
Waited on the phone for 2 hours and when I finally got to number 1 in the queue it said they could not take my call please try later, this was at 17.30 and they state phone lines are open until 18.30, no wonder people are always complaining about this surgery
Visited August 2023
Ashford Medical Partnership has not yet replied.