Ashford Medical Partnership
Bentley Road, Willesborough, Ashford, TN24 0HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Abby Jones - Posted on 28 November 2024
GP was very kind and friendly and I felt listened to throughout the appointment. He completed a prescription for me there and then and I was able to collect it from the pharmacy on the same day.
Visited November 2024
Ashford Medical Partnership has not yet replied.
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Review titled Very unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2024
Been waiting for 2 days for a prescription to be signed off. The receptionist was rude and unhelpful and told have to wait till end of day. The way they treat there patients is disgraceful. Would not recommend to anyone.
Visited November 2024
Ashford Medical Partnership has not yet replied.
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Review titled amp not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2024
After filling in online form I was informed after a 2 hour wait that my need has deemed 'needing same day assessment' and as they were at full capacity and only have routine appts my wait would be 10 days away so ring 111 or go to urgent care wmh hosp. I called 111 who were very helpful and contacted the surgery on my behalf to advise them I needed to speak to a doctor that day. A doctor then called back 2 hours later and after a 5 minute conversation I had a prescription left at pharmacy. When I went to collect the prescription the surgery was empty except for 1 patient and 2 receptionists. Are these doctors working from home? What is the point of keeping these buildings open when the doctor's aren't staffing them? Why is it we can no longer see a doctor face to face when amp have so many doctors on the payroll. Are they all part time and working from home?
Visited November 2024
Review titled Ashford Medical Partnership
Replied on 22 November 2024
This is an example of the system working. All GP practices are required to reserve appointment slots that can only be filled by 111 (i.e. we cannot book into those slots ourselves). In this case we were full - we had no slots we could book into - but we still had 111 slots available. So you called 111 and they used one of their slots for access to our doctors. The majority of GP appointments are now F2F. We are a total triage practice which means appointments, appointment type and clinicians are allocated based on need. If the GP triage team determine you need a F2F appointment they will allocate one to you.
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Review titled No appointment available
Rated 2 stars out of 5
by Anonymous - Posted on 06 November 2024
I required a face-face review as per my e-consult, but the surgery could not offer an appointment as over capacity. Requested I speak to 111 (who cannot provide a face-face) and who suggested I wait for my GP. I will need to take my chances with OTC medication or self present to ED when this is a misuse of the service. It is these very incidences that are ruining our NHS.
Visited November 2024
Ashford Medical Partnership has not yet replied.
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Review titled Not so great receptionist
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2024
Wait 40 minutes in a 9 person phone queue. Get through to a not so helpful receptionist that cared more about me being at a new address than getting me to be seen by a doctor. The call should go, “Can I see a doctor please?” “Yes, of course. Xxx time today” “Thanks see you then” Instead it is always, no appointments today. What are we paying for these days?
Visited October 2024
Ashford Medical Partnership has not yet replied.
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Review titled Caring doctors and improved appointment availability
Rated 4 stars out of 5
by Anonymous - Posted on 28 October 2024
I’ve had to book several appointments recently for family members with acute conditions, and the experience has been noticeably improved. Previously, we were often directed to the UTC due to a lack of appointments, but this month we were able to secure same-day slots through Klinik. The doctors and nurses continue to be incredibly professional and compassionate, taking the time to explain conditions and treatments thoroughly. Special thanks for being so wonderful with my toddlers—amazingly, they look forward to GP visits!
Visited October 2024
Ashford Medical Partnership has not yet replied.
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Review titled Repeat prescription
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
I have a repeat prescription, every week for over two years, I know your busy but missing my prescription can only but set back my long term recovery.
Visited October 2024
Ashford Medical Partnership has not yet replied.
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Review titled Phone appointments
Rated 3 stars out of 5
by Anonymous - Posted on 16 September 2024
I have recently had my diabetic bloods done and had a telephone appointment booked to discuss my results. The appointment was set for between 3.20 and 5.20pm. On my NHS App there was a specific time of 4.20 which I was working around. The first call was made at 14.50 (outside the time slot) and the second at 15.22 which I just missed. I called the surgery back but was told that I would have to rebook even though when I called it was before the scheduled time on the NHS App (4.20) as the diabetic team set their own lists. Is it a 2 attempts and you’re out system that is being operated? One call was half hour before the time slot actually began. Is there no flexibility in this system for working people at all who cannot sit by their phones during normal working hours?
Visited September 2024
Ashford Medical Partnership has not yet replied.
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Review titled Not a good experience
Rated 1 star out of 5
by Anonymous - Posted on 03 September 2024
Waited 15 mins- I’ve never been and waited lesss than 15 mins. Usually running around 20/30 mins late. Spoke with Dr was who running through some questions to tick off. Kept being interrupted and finally was told she wouldn’t be able to advise me, it’s my body.
Visited September 2024
Ashford Medical Partnership has not yet replied.
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Review titled Frustrating!
Rated 1 star out of 5
by Anonymous - Posted on 24 September 2024
Needed a fit note so searched the Ashford Medical Partnership website. This told me to fill in the sick/fit note request form. Couldn't find any request form to fill in (even when using the search option). Took 25 minutes to have my call answered for the receptionist to tell me to fill in the form online. After her explaining where to find the form I filled it in. after filling in all the information required I receive a note to say the form is temporarily unavailable until tomorrow morning - so did my request even get through or will I have to repeat it again tomorrow? Total waste of everyone's time due to the inefficient and poorly set up website!
Visited September 2024
Ashford Medical Partnership has not yet replied.