Whitstable Medical Practice
Estuary View Medical Centre, Estuary View Business Park, Boorman Way, Whitstable, Kent, CT5 3SEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great - dermatology
Rated 5 stars out of 5
by Bobby - Posted on 10 February 2023
Cannot praise the dermatology department highly enough. It is the first time in years and years that i felt I was being listened to and not palmed off quickly with the same ineffective prescription. The approach from the doctor was nothing short of the best care available: Un-rushed, informative, caring, supportive and sympathetic. It felt like the best the NHS can offer; Probably, in fact, the best you could get from private healthcare also.
Visited February 2023
Review titled Whitstable Medical Practice
Replied on 13 February 2023
Dear Bobby Thank you so much for taking the time to provide feedback, which will be passed on to the Dermatology team. It's a service we are very proud of and so it's great to hear that you had such a positive experience. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Brilliant care from the whole practice
Rated 5 stars out of 5
by Margaret Connolly - Posted on 22 February 2023
I’ve got covid and have found it quite scary . I rang the surgery to request a telephone consultation with my GP and the whole experience from the initial telephone call has been faultless , indeed even better than I could have asked for. My GP suggested that my husband drove me to the surgery where I was examined inside our car in the car park . The reassurance that I was given was brilliant. I cannot thank them enough and feel very fortunate to be a patient at Estuary View
Visited February 2023
Review titled Whitstable Medical Practice
Replied on 24 February 2023
Dear Margaret So sorry to hear that you have recently been unwell but glad that you feel you received brilliant care from us. Thank you for taking the time to provide feedback, which will be passed to the team. I hope you are now feeling better. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Brilliant Service
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2023
I attended the Medical Centre Walk in Clinic with a foot injury at 8am and was so impressed with the care, attention and speed at which i was seen. Every member of staff from the Dr who saw me to the receptionists and Xray nurse were friendly, informative and helpful. A fine example of a service at its best!!. Thank you.
Visited February 2023
Review titled Whitstable Medical Practice
Replied on 16 February 2023
Sorry to hear about your injury and glad to hear that you feel you received a brilliant service from our team in the Urgent Treatment Centre. Thank you for taking the time to provide feedback and we wish you a speedy recovery! Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Brilliant care from the whole practice
Rated 5 stars out of 5
by Margaret Connolly - Posted on 22 February 2023
I’ve got covid and have found it quite scary . I rang the surgery to request a telephone consultation with my GP and the whole experience from the initial telephone call has been faultless , indeed even better than I could have asked for. My GP suggested that my husband drove me to the surgery where I was examined inside our car in the car park . The reassurance that I was given was brilliant. I cannot thank them enough and feel very fortunate to be a patient at Estuary View
Visited February 2023
Whitstable Medical Practice has not yet replied.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Pauline Batterbee - Posted on 29 January 2023
Excellent caring service and the best treatment I have ever received. Always take the time to see you at short notice if needed. I am so impressed with it .
Visited January 2023
Review titled Whitstable Medical Practice
Replied on 30 January 2023
Dear Pauline Thank you very much for your fantastic feedback which will be passed on to the team. We're glad to hear that you feel you've received an excellent service. Kind regards Joanne Patient Safety and Quality Manager
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Review titled Amazing practice
Rated 5 stars out of 5
by Sharon - Posted on 09 January 2023
What can I say. Bought my wife to the centre after she had a fall and realised she had substained an injury to her arm. After triage and an x-ray, it was confirmed she had broken it. The service and care she received was exceptional, and a credit to the NHS. Thank you all, so much.
Visited January 2023
Review titled Whitstable Medical Practice
Replied on 11 January 2023
Dear Sharon Sorry to learn or your wife's injury and we wish her a very speedy recovery! Thank you for your comments, which will be passed on to the team in our Urgent Treatment Centre. Kind regards Joanne Patient Safety and Quality Manager
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Review titled Terrific service
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
I attended the centre following a fall and resultant shoulder injury. I was seen, x-rayed, diagnosed and on my way home in just over an hour. Everybody I saw was very professional yet friendly in their treatment of me. The NHS comes under so mush criticism nowadays it is a pleasure to report that centres such as this provide a first class service. Thank you.
Visited December 2022
Review titled Whitstable Medical Practice
Replied on 12 December 2022
Sorry to learn of your fall and the need to attend our Urgent Treatment Centre but I'm glad to hear that you feel you received a first class service. Thank you very much for your feedback which will be passed on to the team. Wishing you a speedy recovery. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2023
My first attendance was for a urinary tract infection and I was treated with great kindness and compassion. All the staff were very efficient and helpful. One member of staff helped me to register my medical problem on the screen and I waited about 45 minutes to be seen by a nurse. I was prescribed anti biotics and given a choice about where I could access the medication. The receptionist booked a taxi for me. I have attended several times about other problems and each time, I was seen within 45 minutes. I would recommend this minor injuries unit. There is also a small cafe run by volunteers.
Visited November 2022
Review titled Whitstable Medical Practice
Replied on 07 February 2023
Thank you for very much for your feedback, which will be shared with the team in our Urgent Treatment Centre (UTC). I'm sorry you have had cause to attend our UTC but glad to hear that you have had positive experiences with us and wish you a speedy recovery. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Sarah Harrison - Posted on 02 November 2022
Visited estuary view after 111 directed me to attend with daughter who was suffering with extreme abdominal pain. The moment I walked through the doors I was presented with a welcome and a friendly face, then to see the triage nurse who was lovely and friendly and supportive to then see the GP who was outstanding, she had amazing bedside manners, fantastic with my daughter and myself. She was thorough, attentive and nothing was too much trouble. Best doctor i have ever seen. Prescription wrote out and directed to a pharmacy that was open until 10pm. Highly recommend. Overall an amazing service from start to finish :)
Visited November 2022
Review titled Whitstable Medical Practice
Replied on 03 November 2022
Dear Sarah Thank you very much for your review and this will be passed on to the team. We are so pleased to hear that you feel you received an amazing service and hope that your daughter is now well on the way to making a full recovery. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Outstanding Patent Care
Rated 5 stars out of 5
by Eleanor Rosemary Kirby - Posted on 27 October 2022
I visited Estuary View on the 12th October following a severe reaction to an insect bite. I was seen and triaged very quickly by an outstanding Nurse and within a few minutes an equally outstanding Doctor came to the treatment room. Understandably I was extremely anxious about the bite as it was tracking very quickly up my left arm. Both the Doctor and Nurse were very professional and reassuring and explained everything about my treatment and what to expect over the next day in great detail and what I should do if my situation worsened. I also received a follow up call from another Nurse and the Doctor who had treated me. I have fully recovered now and am very grateful for their quick diagnosis it could have been much worse. They are a credit to the Practise and I would highly recommend Estuary View.
Visited October 2022
Review titled Whitstable Medical Practice
Replied on 27 October 2022
Dear Eleanor Thank you so much for your feedback and I'm so pleased to hear that you feel you received outstanding care from the practice. I'm also very pleased to hear that you are now fully recovered. Your comments will be passed on to the team in the Urgent Treatment Centre. Thank you once again for taking the time to provide feedback. Kind regards Joanne Jack Patient Safety and Quality Manager