Whitstable Medical Practice - Ratings and reviews
Reviews
-
Review titled Excellent care and compassion
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
After experiencing a medical issue in a sensitive area, I was worried about the embarrassment of discussing this. I phoned my surgery in the morning, I received a very prompt call back and was booked in for an appointment later that day. Each person I spoke to was very reassuring and kind, enabling me to feel more at ease. I was very impressed with the care and sensitive way my problem was dealt with, from the initial interaction with the person who answered the telephone, to the doctor who called to do the triage, and especially with the GP that I saw regarding the problem. I highly recommend this practice for the focus on treating people as individuals and the excellent care they provide.
Visited April 2024
Review titled Whitstable Medical Practice
Replied on 15 April 2024
Dear Patient Thank you for taking the time to provide such great feedback and we're pleased to hear that you feel you've received excellent care and compassion from the practice team. Your comments will be fed back to them. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Extremely Unhelpful
Rated 1 star out of 5
by Debbie van Tonder - Posted on 30 March 2024
I requested a repeat on my HRT prescription. They gave me 4 patches which is sufficient for two weeks. When I wrote and asked why, I did not receive an answer and now I have re-requested my prescription but have not received it and have run out
Visited March 2024
Review titled Whitstable Medical Practice
Replied on 02 April 2024
Dear Debbie Thank you for your review and I'm really sorry to learn that you have experienced these difficulties with your prescription. We would certainly not want patients to be left with no medication. I will ask a member of the team to contact you today to try and sort this for you and I will look into what has happened and take any appropriate action to try and avoid this happening again. I'm sorry once again and if you have any further questions or concerns then please contact me on 01227 284304. Kind regards. Joanne Jack Patient Safety and Quality Manager
-
Review titled Efficient and responsive care
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
My husband rang the practice for me because I'd woken up with severe vertigo symptoms. Within a short amount of time I'd had a phone consultation, and a prescription for some pills had been organised directly to my nominated pharmacy, and an appointment made for later that afternoon for me to attend to see a doctor in person, who was thorough in examining me and confirming it was vertigo and nothing more concerning. I find this typical of the practice, who have to cover a huge number of patients now and so have to triage effectively. Our whole family is registered there and our experience is that whilst the use of phone consultations and online referral forms has necessarily had to increase due to the volume of patients, they are flexible and responsive according to need and urgency. Estuary View is a great facility and the staff are skilled and supportive.
Visited March 2024
Review titled Whitstable Medical Practice
Replied on 24 April 2024
Dear Patient So sorry to hear that you are suffering with vertigo but pleased to hear that you have found the practice to be flexible and responsive to your needs. You are correct that triage has been a necessary step and it does enable patients to be directed to the most appropriate clinician within the appropriate time frame. Thank you very much for taking the time to provide feedback, which will be passed on to the practice team. We hope your medication is taking effect and that you are on the way to making a speedy recovery. Kind regards. Joanne Jack Patient Safety and Quality Manager
-
Review titled Efficient
Rated 5 stars out of 5
by Terry Leonard - Posted on 29 January 2024
Letter I have recently sent to the practice...... I feel compelled to drop you a quick line. Over the past several weeks I've had a recurring issue with my legs. I wont bore you with the details. This morning I finally called the Surgery. I had settled in with a cup of tea prepared for inevitable 30 minute wait to get through. I was speaking to someone in about 30 seconds. I explained my issue and was offered a phone call for today. Within an hour I was speaking to xxxxx. After a few minutes explanation they had spoken to another colleague at the surgery and called me back. I was invited up and was face to face with them within 30 minutes. Absolutely put my mind at rest and looked after me. Now referred for a test in the near future. All of this in under 2 hours. Whatever changes have been made, they work. Excellent. In these days when people are quick to complain, we must be as quick to praise. If the surgery has a testimonial page I am happy for this email to be added. Please give my regards and thanks to xxxxx. Regards
Visited January 2024
Review titled Whitstable Medical Practice
Replied on 31 January 2024
Dear Mr Leonard Thank you so much for taking the time to provide us with a review and it's great to hear that you feel we're offering an efficient service. It is natural for change to be met with some concerns so hopefully this will be reassuring for other patients as the changes have been made in order to try and provide a more efficient service and are constantly under review. Your comments will be passed on to the practice team. Kind regards. Joanne Jack Patient Safety and Quality Manager
-
Review titled Excellent Service
Rated 5 stars out of 5
by Alan Gower - Posted on 10 January 2024
I have been using the services of this Medical Practice for around 5yrs now and have nothing but praise for the way i have been treated and kept informed all of all aspects of medical needs and advice.The staff in my experience from Reception to any and all medical practitioners that i have been treated by have all been first class.
Visited December 2023
Review titled Whitstable Medical Practice
Replied on 15 January 2024
Dear Mr Gower Thank you for your review, which will be shared with the practice team. It's great to hear that you feel we have a first class team! Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Getting through a maze
Rated 5 stars out of 5
by Philip Atherton - Posted on 26 October 2023
I recently required a catheter — something I have no experience of. The support staff at Estuary View took time to find out what I needed to do in way of support and made sure I was in contact with the urology suite for back-up. I’ve been with this GP practice for 13 years and can say that they are consistently helpful.
Visited October 2023
Review titled Whitstable Medical Practice
Replied on 27 October 2023
Dear Mr Atherton Thank you for your review and we're glad to hear that we were able to help with your recent catheter in finding you the support you needed. Your feedback will be passed on to the team. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Prescription Repeats
Rated 5 stars out of 5
by Ian - Posted on 11 September 2023
Wish to express grateful appreciation for all the prompt attention given to my prescription repeats, since living in Seasalter from September 2019. I submit them via the Patient Access web site and in no time duly approved by the team dealing with prescription repeats, have whizzed my request approved to my nominated pharmacy. Invariably I add a message of thanks, but felt I should drop in a more expressive e-mail. Additionally thank you for the early notice about the demise of our much loved pharmacies. It is such a loss to all in the community in Seasalter and Whitstable, affecting patients and medical staff alike. The workload during this unwelcome transition must have been very challenging, even overwhelming.
Visited August 2023
Review titled Whitstable Medical Practice
Replied on 13 September 2023
Dear Ian Thank you very much for your review. Our prescribing team have a huge volume of work on a daily basis and you are correct that things have been particularly difficult recently. It's great to hear that you feel they provide and efficient service and your comments will be passed on to them and the wider practice. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Wonderful place
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2023
I went last night with an overwhelming worry about part of a needle being left in my arm after it's withdrawal in QEQM....after a short wait I was seen by this lovely lady who listened to my story, she checked my arm and assured me there was nothing there...I can't tell you the relief it gave me, as a result I had a really deep sleep, first for ages....I'm sorry I didn't get your name but you are a Saint X
Visited August 2023
Review titled Whitstable Medical Practice
Replied on 16 August 2023
Dear Patient Thank you for your review and I'm so glad to hear that our clinician was able to provide you with the reassurance you needed. Your comments will be passed on to the team and I'm sure the individual will know who they are! Thank you again for taking the time to provide feedback. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Great Practise
Rated 5 stars out of 5
by Mr Richard Henry Parkinson - Posted on 09 September 2023
The situation from the minute I entered the main door was of politeness and courteous of which I was directed to use the screens to enter my details (assisted by a member of the staff) Later I was examined by a clinician who's name I have. Her understanding of my small leg problem was attended to in a most professional manner, and the end result I was assured was well diagnosed of which my thanks were given There is no doubt in my mind "I'm better" Many thanks. My previous visit at Estuary View (2022) was the very same treatment of a small heart situation, excellent. I shall be registering soon. The entire building was beautifully clean and very efficiently run. The view from my treatment room was outstanding.
Visited August 2023
Review titled Whitstable Medical Practice
Replied on 13 September 2023
Dear Mr Parkinson Thank you very much for your comments and it's great to hear that you found our team to be polite, courteous and professional. I'm also glad to hear that you are better! Your comments will be shared with the practice team. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Outstanding care
Rated 5 stars out of 5
by Donna - Posted on 10 July 2023
I was booked in for a hysteroscopy procedure and was extremely nervous. The staff went above and beyond to make me feel comfortable. I honestly cannot praise them enough. I have had procedures at private clinics before - this was by far a better experience!
Visited July 2023
Review titled Whitstable Medical Practice
Replied on 17 July 2023
Dear Donna Thank you very much for taking the time to provide such great feedback, which will be passed on to the team. It's great to hear that the team were able to make you feel comfortable during your procedure. Kind regards Joanne Jack Patient Safety and Quality Manager