Whitstable Health Centre
Harbour Street, Whitstable, Kent, CT5 1BZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing service!
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
I completed the online service, within less than two days I had an appointment. No holding on the phone. The doctor sent me for a blood test and xray that were completed quickly after seeing him and all at Estuary View which is very convenient. A scan appointment came through after Christmas so again a quick turn around, the sonographer was very kind, thorough, informative and spent a long time with me making sure that the scan was complete. Again it was so easy to have this at Estuary View. The doctor rang me on the same day to discuss. I have not used the doctors for myself in years and found the experience stress free and very well organised. Thank you
Visited December 2023
Review titled Whitstable Health Centre
Replied on 15 January 2024
Dear Patient Thank you very much for your review, which will be passed on to the team. It's great to hear that you feel you received an amazing service and that it was stress free. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Excellent service 365 days a year
Rated 5 stars out of 5
by Pauline - Posted on 07 December 2023
After a fall I attended Estuary View to be checked over. The treatment I received was excellent. I was checked all over for a head injury, joints and cut eye. My eye was glued.
Visited November 2023
Review titled Whitstable Health Centre
Replied on 08 December 2023
Dear Pauline Thank you for your review. We're sorry to hear about your fall but glad that you feel the team in our Urgent Treatment Centre provided an excellent service. Your comments will be fed back to the team. We hope you are now recovering well. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Kind and compassionate
Rated 5 stars out of 5
by Anonymous - Posted on 20 November 2023
The nurse that saw my daughter this morning in the urgent care centre was so kind and compassionate. She took the time to talk to her alone and speak to her about her feelings. I can't thank the nurse enough for the kindness she showed
Visited November 2023
Review titled Whitstable Health Centre
Replied on 21 November 2023
Dear Patient Thank you very much for your review and your comments will be passed on to the team in the Urgent Treatment Centre. We're glad to hear that you feel your daughter was treated with kindness and compassion and hope that she is now feeling better. Kind regards. Joanne Jack Patient Safety and Quality Manager
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Review titled Online consultation
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2023
Who ever decided on creating this service needs a big pat on the back , Iv used it few times now , and I am blown away with how quick someone gets back to u , they send u text to say someone looking into my problem and will get back by the end of the next working day . But Iv never had to wait that long not long after I sent off my concerns someone rings you back . It’s so helpful to know you can send off your concerns and you get prompt response, it’s marvelous thank you .
Visited October 2023
Review titled Whitstable Health Centre
Replied on 27 October 2023
Dear Patient Thank you for taking the time provide a review. Many of our patients find the on-line consultation tool beneficial and we're glad to hear that you have found this to be a prompt service. Your feedback will be passed to the team. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Great care
Rated 5 stars out of 5
by Mary - Posted on 09 August 2023
Having moved to Whitstable in June 2020, we registered with this practice. Since then I have had the upmost care from the doctors and medical team. Their online consultations work very well, which means there is no queueing on the phone for hours. It’s stress free and once it’s done, you can rest assured you will be taken care of. Every member of staff I have met here has been kind, patient, generous with their time and very supportive. I cannot recommend this practice enough.
Visited July 2023
Review titled Whitstable Health Centre
Replied on 10 August 2023
Dear Mary Thank you so much for your wonderful feedback which will be passed on to the team at Whitstable Health Centre. It's great to hear that you feel the practice is providing such great care. Kind regards. Joanne Jack Patient Safety and Quality Manager
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Review titled Extraordinarily good
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
Since joining this practice five years ago, my husband and I have received excellent care. Things have been investigated promptly and fixed on a number of occasions. We are grateful for the wonderful treatment we've had. Estuary view is amazing too. Thank you all very much for what you do.
Visited July 2023
Review titled Whitstable Health Centre
Replied on 17 July 2023
Dear Patient Thank you for taking the time to provide feedback and it's great to hear that you feel we've provided you and your husband with excellent care. Your comments will be passed on to the team. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Very long wait to see Doctors
Rated 2 stars out of 5
by Anonymous - Posted on 21 June 2023
When contacting my surgery I’m told that the next time a Dr is available to call me (this to ascertain if I need to actually be seen) will be in ten days. It was then a further wait for the actual appointment. I’m then sent a text encouraging me to let people know that the surgery is now accepting new patients and you do not need to live in the area to be accepted. The surgery cannot provide a reasonable standard of care to its current patients but is actively recruiting more….
Visited June 2023
Review titled Whitstable Health Centre
Replied on 22 June 2023
Dear Patient I'm sorry that you feel the wait for a routine telephone appointment is not acceptable. Please be reassured that we have capacity to see patients urgently, often the same day, when clinically necessary. Thank you for your comments surrounding our recent publication of the out of area scheme that Whitstable Medical Practice has been signed up to since 2015. Whilst we completely value and appreciate your comments, we would like to reassure you that any increase in patient numbers will be matched appropriately with clinical and administrative resource. We are in the very fortunate and increasingly unique position (when compared with the situation nationally) of being able to continue to successfully recruit excellent staff of all grades. It is therefore our desire to be able to allow additional patients to benefit from the services we offer, services that may be lacking closer to the patient's home. There is no practice in the country that will be able to fully satisfy the demand on GP appointments which will always be a finite resource. We recognise at times our service may fall short of some patients' expectations but pride ourselves on being able to offer the best possible access for patients given the increasing complexities involved. Thank you for your valued feedback on this matter. Joanne Jack Patient Safety and Quality Manager
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Review titled Such a good Practice
Rated 5 stars out of 5
by Howard Paterson - Posted on 26 April 2023
I attend very very infrequently - hence with negative press about GP services I was concerned that I may have trouble seeing my GP. How wrong was I. A spoke to the receptionist about my symptoms, who then said my GP would contact me. She gave me some items there and then that I would probably need so I need it return. My GP rang me within the hour and arranged medication. What fantastic service and organisation. Great team -well done👏
Visited April 2023
Review titled Whitstable Health Centre
Replied on 28 April 2023
Dear Mr Paterson Thank you very much for your review, which will be passed on to the team. We're glad to hear that you feel we offered a fantastic service. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Nursing staff go above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2023
Nurse made to feel at ease throughout to make a difficult procedure more manageable. Making all adjustments possiable.
Visited March 2023
Review titled Whitstable Health Centre
Replied on 15 March 2023
Dear Patient Thank you for taking the time to provide a review and I'm glad to hear that the nurse was able to make your procedure easier for you. Your comments will be passed on to the nursing team. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Professional, reassuring and compassionate
Rated 5 stars out of 5
by Anonymous - Posted on 27 August 2022
I had a coil fitted yesterday and the nurse and supporting practitioner were excellent! I had a double appointment booked due to being anxious and both practitioners were so kind and understanding. I had worked myself up for the fitting and it really was not anything to be worried about. The supporting practitioner held my hand throughout the process and got me water afterwards as I felt a little faint. The nurse fitting it was so compassionate and spoke to me throughout. Could not recommend getting a coil fitted here enough, wish had got this done sooner! Thank you
Visited August 2022
Review titled Whitstable Health Centre
Replied on 30 August 2022
I'm glad to hear that you had a good experience with the practice at your recent attendance and thank you for taking the time to provide feedback, which will be passed on to the relevant clinicians. Many thanks again. Joanne Patient Safety and Quality Manager