Whitstable Health Centre - Ratings and reviews
Reviews
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Penelope - Posted on 21 February 2024
At 7 am in the morning I was able to book an on line consultation for my husband who was unwell. At 12.15 he had a face to face appointment at the surgery and was then sent for an urgent x-ray. By 1.15pm he had had the x-ray. Great service.
Visited February 2024
Review titled Whitstable Health Centre
Replied on 22 February 2024
Dear Penelope Thank you for taking the time to provide feedback, which will be shared with the practice team. We're pleased to hear that you feel your husband has received a great service and hope that he makes a speedy recovery. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Extremely helpful Social Prescribing Team
Rated 5 stars out of 5
by Kate Rendall - Posted on 11 April 2024
I'm not an official carer for my elderly parents, just their daughter, but would like to compliment the Social Prescribing Team and Nurses at our GP Surgery. In adverse conditions, these teams have managed to continue to be professional and humane. Bravo!
Visited February 2024
Review titled Whitstable Health Centre
Replied on 11 April 2024
Dear Kate We are pleased to hear that you have found our Social Prescribing Team and Nurses helpful and professional. Thank you very much for taking the time to provide feedback, which will be passed on to the relevant teams. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Good Reception Staff
Rated 5 stars out of 5
by Sandra Jane Southgate - Posted on 04 January 2024
I telephoned reception at Chestfield MC with concerns about my elderly father and his dementia raised by his live in carer. It is difficult for me as I live 80 miles away from my father. The Receptionist was extremely helpful - the receptionist listened, took notes, spoke to a manager/clinician and came back to me with an action plan whilst I remained on the phone. The receptionist also kept me updated with a further telephone call advising me of a change of plan for my father.
Visited January 2024
Review titled Whitstable Health Centre
Replied on 05 January 2024
Dear Sandra Thank you for your feedback, which will be passed on to the reception team. It is always very difficult caring for relatives from a distance and I'm glad to hear that our staff were able to assist you. Kind regards. Joanne Jack Patient Safety and Quality Manager
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Review titled Calm blood test
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2024
My daughter needed a blood test and was very nervous and panicky. The nurse in the treatment room at Whitstable Health Centre was superb and spent time talking with her and calming her down, giving her strategies to enable her to cope and get through the experience. I was so impressed and touched by her empathy and caring nature. Thank you.
Visited January 2024
Review titled Whitstable Health Centre
Replied on 22 January 2024
Dear Patient Thank you for taking the time to provide feedback, which will be passed on to our nursing and health care assistant teams. I'm pleased that the nurse/HCA was able to put your daughter at ease and hope that this provides reassurance for other patients. Kind regards. Joanne Jack Patient Safety and Quality Manager
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Review titled Very Satisfied
Rated 5 stars out of 5
by Debbie - Posted on 29 December 2023
Went to the practice on return from foreign holiday, where I had a fall. I thought the service was very professional, friendly and quick. Had an exray which confirmed a stable fracture, and advice on how to look after it. All done and dusted within 2 and 1/2 hours and free parking. Excellent
Visited December 2023
Review titled Whitstable Health Centre
Replied on 02 January 2024
Dear Debbie Thank you very much for your review, which will be shared with our team. We're sorry to learn of your injury but pleased to hear you are very satisfied with the care you received. We wish you a speedy recovery. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Brilliant Diabetic Specialist Nurse
Rated 5 stars out of 5
by Jayne - Posted on 02 January 2024
My husband and I both had appointments with this nurse on 28th December, and she allowed us to attend together. She was very welcoming and friendly explaining everything to us in clear English and at our level of understanding. She is extremely knowledgeable, helpful and nonjudgmental. She treated us both as individuals but acknowledging that we are also a team. She gave us clear ways of moving forward making referrals to other specialists as we required. We both left the appointment feeling listened to, encouraged and ready to move forward. Thank you so much.
Visited December 2023
Review titled Whitstable Health Centre
Replied on 03 January 2024
Dear Jayne Thank you for taking the time to provide such great feedback, which will be passed on to our diabetic nurse team. We're glad to hear that both you and your husband had such a good experience and that you feel encouraged to take things forward. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Very efficient practice
Rated 5 stars out of 5
by Louise - Posted on 18 December 2023
Just a short review to thank you all at Whitstable Medical Practice (especially the harbour street branch) for your prompt, professional and efficient services. I’ve used the e consultation service a few times this year and have been really impressed with the processing turnaround time and results. Thank you all very much. With best Christmas wishes to you all, hope you manage a few days of well deserved rest!
Visited December 2023
Review titled Whitstable Health Centre
Replied on 20 December 2023
Dear Louise Thank you very much for taking the time to write a review, which will be share with the practice team. It's good to hear that you feel we offer a professional and efficient service. Many patients are finding on-line consultations convenient and beneficial so I'm glad you have been impressed with this as well. Wishing you a Merry Christmas too! Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Great physiotherapist
Rated 5 stars out of 5
by Stacey - Posted on 08 December 2023
Iv been seeing the physiotherapist for a while now and she is truly amazing. She’s given me great advice and instructions for aftercare, exercise to do and try. She’s such a wonderful person and has helped my back/neck tremendously. People like these are little stars and deserve to be praised and recognised thank you.
Visited December 2023
Review titled Whitstable Health Centre
Replied on 11 December 2023
Dear Stacey Thank you very much for your feedback, which will be passed on to the team. We're really pleased to hear that you feel you've had great treatment and we hope your back and neck continue to improve. Kind regards. Joanne Jack Patient Safety and Quality Manager
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Review titled Great doctors
Rated 5 stars out of 5
by Stacey - Posted on 08 December 2023
I see a wonderful dr at chesterfield practice who fitted my coil. I was extremely nervous and worried, the dr and assistant where just wonderful at reassuring me. Made me feel comfortable. They were so kind and caring. I had the procedure done and I walked out in no pain, feeling confident and felt looked after. Thank you so much for the care and support.
Visited December 2023
Review titled Whitstable Health Centre
Replied on 11 December 2023
Dear Stacey Thank you very much for taking the time to provide a review and your comments will be passed on to the team. It's great to hear that you were put at ease for your procedure and that all went well. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Amazing service!
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
I completed the online service, within less than two days I had an appointment. No holding on the phone. The doctor sent me for a blood test and xray that were completed quickly after seeing him and all at Estuary View which is very convenient. A scan appointment came through after Christmas so again a quick turn around, the sonographer was very kind, thorough, informative and spent a long time with me making sure that the scan was complete. Again it was so easy to have this at Estuary View. The doctor rang me on the same day to discuss. I have not used the doctors for myself in years and found the experience stress free and very well organised. Thank you
Visited December 2023
Review titled Whitstable Health Centre
Replied on 15 January 2024
Dear Patient Thank you very much for your review, which will be passed on to the team. It's great to hear that you feel you received an amazing service and that it was stress free. Kind regards Joanne Jack Patient Safety and Quality Manager