Whitstable Health Centre - Ratings and reviews
Reviews
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Review titled Urgent care unit is amazing
Rated 5 stars out of 5
by Dianne - Posted on 03 April 2024
My husband saw the Dr on Good Friday with excruciating neck/shoulder pain. He mentioned that he’s suffered continuous headaches for 2 yrs and had been told to take paracetamol. The Dr in the urgent care unit was really understanding & attentive. He gave my husband medication for the shoulder pain which he thought was caused by his trapezium muscle & also did a referral for physio. Appt came through quickly & he’s had it this morning - 2 days after the Easter weekend. Bearing in mind it’s been Easter, that’s amazing. The physiotherapist has given him exercises to do & booked a follow up appt. All thanks to the Dr in the urgent care unit. Please pass on our appreciation to both the Dr and Physiotherapist
Visited April 2024
Review titled Whitstable Health Centre
Replied on 04 April 2024
Dear Dianne Thank you for your review and we're glad to hear that you feel your husband received amazing care in our Urgent Treatment Centre and also with our physio. Your review will be passed on to all concerned and we wish your husband a speedy recovery. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Excellent Experience
Rated 5 stars out of 5
by Neil Snee - Posted on 12 April 2024
Over the past couple of months my wife and I had had need to use our Primary care service more than before for a number of differing issues, we always knew how lucky we are in this area but this year's experience has been exemplary. Access, timeliness, expertise, compassion and a great range of HCPs and services all on our doorstep. Today we used minor procedures and physio and both were not just superb but the staff involved made us feel so valued. Thank you
Visited April 2024
Review titled Whitstable Health Centre
Replied on 15 April 2024
Dear Mr Snee I'm sorry to hear that you and your wife have had need of our services but glad that you feel you have had an excellent experience and feel valued as a result. Your comments will be passed on to the practice team. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled So professional and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
A visitor to Whitstable. I was seen very quickly and given time to fully explore my medical problem. Thank you for your advice and putting my mind at rest c
Visited April 2024
Review titled Whitstable Health Centre
Replied on 11 April 2024
Dear Patient Thank you for your review which will be passed on to the practice team. We're glad to hear that the practice was able to put your mind at rest and we hope you are enjoying your visit to Whitstable. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled 3 yr Toddler experience walk in center
Rated 5 stars out of 5
by Dean Newman - Posted on 19 April 2024
From start to finish our experience was amazing at the walk in center. The receptionist was so helpful and handing out stickers to my 3 yr old son who was waiting to be seen with a cough he has had for 3 weeks. I can’t remember any names exactly but our visit was at 19/4/23 at approx 1445. The nurse/practitioner was amazing and so friendly. Didn’t take anything for granted took x ray of sons chest asked second and third opinions of fellow professionals. The whole staff kept us informed and the experience was a complete contrast so my local GP at westgate on sea. The long and and short of it my sons GP said there was nothing wrong with his breathing and cough and was allergy related but the x ray showed a small fluid build up on his long and was issued antibiotics. I would happily bring my son here every single time now. Amazing service and a big thanks to all involved.
Visited April 2024
Review titled Whitstable Health Centre
Replied on 22 April 2024
Dear Mr Newman Sorry to hear that your son is unwell and I'm glad you feel you had an amazing experience at our Urgent Treatment Centre. Thank you for taking the time to provide such great feedback, which will be passed on to the team. We hope he is on the way to making a full and speedy recovery. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Great practice
Rated 5 stars out of 5
by Lynn Tottman - Posted on 26 March 2024
My doctor at the surgery has been very kind, understanding and helpful with my illness which not much is understood. I appreciate his support. It’s not easy dealing with patients today but he is very calm.
Visited March 2024
Review titled Whitstable Health Centre
Replied on 27 March 2024
Dear Lynn Thank you very much for your feedback, which will be shared with your GP. We're glad to hear you feel we are a great practice and thank you once again for taking the time to post a review. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Great Service
Rated 5 stars out of 5
by Maria Clancy - Posted on 19 March 2024
I visited the practice whilst on holiday. The staff were so welcoming, friendly and it surprised me when I originally phoned and my call was answered after 3 rings and a friendly receptionist invited me to visit the walk in clinic straight away. (I had a chest infection) On arrival, the waiting time was 90 minutes but I was seen within 30 minutes. The staff were extremely efficient and did several tests to put my mind at ease. Overall, an extremely positive experience and a great team of staff.
Visited March 2024
Review titled Whitstable Health Centre
Replied on 26 March 2024
Dear Maria Thank you for your feedback, which will be shared with the practice team. We're glad to hear that you feel you received a great service and hope that you are now feeling better. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Excellent nursing.
Rated 5 stars out of 5
by Stephen Lund - Posted on 05 April 2024
A member of your nursing team, a young lady, has been treating me for a leg ulcer for the past few months and I feel compelled to write to commend her to you. Her service has been above and beyond what a patient could reasonably expect, particularly as she prepared me to take a foreign holiday whilst still requiring treatment. She has shown professionalism and compassion, and always with a smile. It has been a pleasure to have been treated by her. She has now signed me off and thanks to her efforts all I need now is a small plaster to cover the remaining wound on my leg. Please pass on my heartfelt thanks on to her and her team, and wish her well for the future. Yours sincerely, Steve Lund.
Visited March 2024
Review titled Whitstable Health Centre
Replied on 08 April 2024
Dear Mr Lund Thank you very much for taking the time to provide such great feedback, which will be shared with the nurse concerned and the wider team. We are pleased to hear that you feel you've received such excellent care and that your wound does not require any further treatment. Kind regards. Joanne Jack Patient Safety and Quality Manager
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Review titled Great team
Rated 5 stars out of 5
by Lisa Sparkes - Posted on 18 February 2024
For what can be a nervous time for some, my experience was made all the better from the team who I met. They made everything so normalised and were absolutely lovely, I can't thank them enough.
Visited February 2024
Review titled Whitstable Health Centre
Replied on 19 February 2024
Dear Lisa Thank you for your review and we're pleased to hear that you feel we have a great team. Your feedback will be passed on to the practice team and we thank you again for taking the time to provide feedback. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Great consultation
Rated 5 stars out of 5
by Sara Skeet - Posted on 13 February 2024
I felt compelled to write a review I had an appointment today because I was suffering back pain and was diagnosed with sciatica. The doctor spent not only listening and examining but really took the time to look at the medication I am already on. And listened to my concerns on what medication he was suggesting and came up with effective alternatives. He is the first doctor who also took the time to explain why I can't take ibuprofen with my blood pressure medication. He had a great consulting manner. I was very impressed. Its a shame on this occasion we cannot mention names as he is an asset to the medical centre.
Visited February 2024
Review titled Whitstable Health Centre
Replied on 19 February 2024
Dear Sara Thank you very much for taking the time to provide feedback, which will be passed on to the GP concerned. We're glad to hear that you feel you were given the time for full explanations and review of your medication and very much hope that you start to see an improvement in your pain. Kind regards. Joanne Jack Patient Safety and Quality Manager
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Review titled Fantastic service!
Rated 5 stars out of 5
by Paul Johnson - Posted on 28 February 2024
Met the team at Estuary View four times over the last 6 weeks to attend to de-waxing my ears. I am usually quite nervous about any medical procedure, however the process was explained to me and I was readily put at my ease offering much reassurance. The procedure was initially unsuccessful, however I was provided with suitable guidance in a non-judgmental and empathetic way. I can now hear properly! I should say that all of the team are very friendly and welcoming and the premises are very clean and professional looking. Thank you so much for helping me :-)
Visited February 2024
Review titled Whitstable Health Centre
Replied on 29 February 2024
Dear Mr Johnson Thank you for taking the time to submit a review. We are glad to hear that you feel we have provided a fantastic service. Your feedback will be passed on to the relevant clinicians and the wider practice team. Kind regards Joanne Jack Patient Safety and Quality Manager