Whaddon Healthcare - Ratings and reviews
Reviews
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Review titled Awful New Prescription 'Service'
Rated 2 stars out of 5
by Emma - Posted on 05 April 2024
Have been off my medication for 4 days now thanks to their new prescription service. Went to order my prescription before the bank holiday but couldn't as i needed a review. I had enough to get me through the bank holiday but then I was unable to get through to reception the next day as there was no call queue and after ringing 36 times i gave up. I finally got through the next day and was given a medication review for over a month away, but was already out of meds by then and needed them immediately. The person on the phone was awful and just kept telling me I could get them and to just request them on the new website. The same website that says it can take up to 5 working days to approve your medication request...even though I said I was out and needed them now. She kept insisting I use the new website and eventually I agreed and hung up and had a good cry because of how awful the interaction was. I'm now suffering the not so nice withdrawal symptoms of being off my meds for 4 days and still haven't heard anything about being able to get my prescription. If I ran out before because of needing a review, I was able to call the prescription line and was able to pick up my meds within a few hours. This new system is dreadful and could be very harmful for people on meds that keep them alive!
Visited April 2024
Review titled Whaddon Healthcare
Replied on 09 April 2024
Dear Emma Thank you for your feedback and I am sorry to hear of your struggle of getting a repeat prescription, please contact the surgery so we can look in to this matter for you as this service should make it easier for patients to request. Please email your information to whaddonmedical.centre@nhs.net Regards Whaddon Healthcare
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Review titled Great service
Rated 5 stars out of 5
by Samantha Horwood - Posted on 18 March 2024
My partner phoned the practice at 17:55pm following myself being discharged from hospital without the prescription I needed. T**s the receptionist got the duty doctor to contact us straight away to get the prescription organised that day. T**s was very empathetic and extremely understanding of my situation and I couldn't thank her more.
Visited March 2024
Review titled Whaddon Healthcare
Replied on 18 March 2024
Thank you for your positive feedback, I will ensure that this is fed back to the team involved. Kind regards Whaddon Healthcare
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Review titled Considering older patients
Rated 2 stars out of 5
by Paul harte - Posted on 18 March 2024
I used to be able to order my repeat prescription easily on line now a new system is in place it’s asking for a password which I don’t have , and now I’ll have another user name and password to remember I’m not 22 and don’t have my phone attached to my ear all day . These ideas should consider older patients so now I’m waiting for the practice to return my request for a password before I can order my repeat prescription progression I think the tail as wagging the dog
Visited March 2024
Review titled Whaddon Healthcare
Replied on 18 March 2024
Thank you for your feedback, we do have other ways to request a repeat prescription, if you would like to contact the surgery a Member of the team will support you on how to action this. Kind regards Whaddon Healthcare
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Review titled Great practice
Rated 5 stars out of 5
by Sandra Griffiths - Posted on 07 December 2023
Excellent staff especially front of house staff.The usual receiptionist goes over and above to help and their team leader has the same qualities.Would have to go a long way to bet this practice having been with them 55years.
Visited November 2023
Review titled Whaddon Healthcare
Replied on 08 December 2023
Thank you for your kind words, I will ensure this feedback is shared with our reception team. Kind regards Whaddon Healthcare
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Review titled Excellent receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 04 December 2023
Your regular receptionist (on the front desk most days) is brilliant. She is cheerful, competent and efficient and always goes the extra mile if she possibly can. She is even learning some sign language to better communicate with people with a hearing impairment including my deaf son. Thank you and well done!
Visited November 2023
Review titled Whaddon Healthcare
Replied on 05 December 2023
Dear patient, thank you for your very kind feedback, I will ensure this is passed over to the team. Best wishes Whaddon Healthcare
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Review titled Brilliant practice
Rated 5 stars out of 5
by Pauline Saunders - Posted on 03 November 2023
I have numerous conditions which have resulted in first class treatment by kind caring staff. Everyone has gone the extra mile in supporting me.
Visited November 2023
Review titled Whaddon Healthcare
Replied on 06 November 2023
Thank you for your kind review, we will share your comments with the whole team. Best Wishes Whaddon Healthcare
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Review titled Community Specialist Heart Failure Nurse
Rated 5 stars out of 5
by Ian - Posted on 18 October 2023
Hello, I just wanted to drop a line to say what wonderful care I’ve received from the Community Heart Failure Specialist Nurse. I’ve a complex heart condition, and I’ve had first class care from the Community Heart Failure Specialist Nurse. They’ve contributed to getting me on the most appropriate medication and given the best care, treatment and advice to manage my condition. They epitomise everything that is wonderful about our NHS, and I just wanted to say a very grateful thank you for the expertise, professionalism and the amazing care given to me.
Visited October 2023
Review titled Whaddon Healthcare
Replied on 19 October 2023
That is fabulous to hear we are so pleased that you are now on the right path. We will share this with our wonderful Heart Failure Nurses.
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Review titled Amazing improvement
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2023
Over recent months there has been a noticeable change throughout the medical practice. The awful waiting on the phone to make connection has been dramatically improved and the staff appear happier in their workplace making the patient experience so much better.
Visited September 2023
Review titled Whaddon Healthcare
Replied on 18 September 2023
Thank you for your feedback, we are pleased that a significant recruitment campaign alongside a lot of work behind the scenes is paying off. We are continuing to make service changes and we hope that our Patients will continue to notice positive changes. Thank you for taking the time to leave this feedback which we will share with the team.
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Review titled Lovely nurse
Rated 5 stars out of 5
by Heather - Posted on 12 July 2023
I just wanted to thank the amazing nurse I saw today for my smear test. She was extremely informative, kind and really put me at ease- talking about her cat and generally being lovely. She is an absolute asset to your team. In a time where everyone is complaining about the nhs etc I felt the need to thank you for having such a lovely team member!
Visited July 2023
Review titled Whaddon Healthcare
Replied on 14 July 2023
I will share this with the Nursing team, we really appreciate your comments and hope that they encourage others to come forward for screening.
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Review titled Response to feedback
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
Leaving this positive review after a negative experience earlier today. Very quickly rectified in professional manner. Thank you 💙
Visited June 2023
Review titled Whaddon Healthcare
Replied on 03 July 2023
Thank you for being so understanding, we really appreciate your time taken to post this and hope patients will feel able to contact us in the future if they have a concern.