West Lodge Surgery
New Street, Farsley, Pudsey, LS28 5DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely and informative
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2025
That is the most informative smear test I have ever had. I was unaware of what they were looking for but now I know.
Visited February 2025
Review titled West Lodge Surgery
Replied on 24 February 2025
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2025
Appointments were readily available and was very efficient on the day. Friendly and approachable staff that provide great advice and care.
Visited February 2025
Review titled West Lodge Surgery
Replied on 07 February 2025
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Great Phlebotomy service
Rated 4 stars out of 5
by David Iain Gordon - Posted on 07 February 2025
friendly and supportive service. I was dismade to learn that this particular member of staff was leaving the Practice.
Visited February 2025
Review titled West Lodge Surgery
Replied on 07 February 2025
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled An improving service
Rated 4 stars out of 5
by Eileen Sheller - Posted on 20 February 2025
I rang for an appointment two or three times before being told I could have a doctor ring me back. Following that call back, the Dr gave me a nurses appointment for blood tests (three weeks hence) which I have just attended. If all is well with my results, the Dr will prescribe treatment without the need for a further appointment. This was all I needed and I think it all worked well
Visited February 2025
Review titled West Lodge Surgery
Replied on 24 February 2025
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Personable
Rated 5 stars out of 5
by Kathryn Smith - Posted on 21 February 2025
The nurse was lovely and personable. Made me feel at ease. Explained the process and procedure. She gave me additional information to take away with me.
Visited February 2025
Review titled West Lodge Surgery
Replied on 24 February 2025
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Great service, Great staff
Rated 5 stars out of 5
by David Smith - Posted on 03 February 2025
I had no problem getting an appointment for some bloods to be taken. I arrived on time and was seen within a few minutes. My bloods were taken by a trainee (we all have to learn at some stage) and it was a painless procedure. Supervised by a regular member of staff. They were pleasant and polite and explained to me what was going to happen. All over and done within a few minutes. Unfortunately, no lollipop or badge for me, for being brave. Would recommend.
Visited February 2025
Review titled West Lodge Surgery
Replied on 04 February 2025
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence
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Review titled Lovely nurse practitioner
Rated 5 stars out of 5
by Nicola McEnery - Posted on 20 February 2025
I had a lovely experience this morning with the nurse practitioner. She was friendly, knowledgeable and really put me at ease. It makes such a difference when someone goes out of their way to explain things and check you are ok.
Visited February 2025
Review titled West Lodge Surgery
Replied on 24 February 2025
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Good doctors but terrible call center
Rated 3 stars out of 5
by Anonymous - Posted on 06 February 2025
The staff is really nice once you manage to get hold of someone, but getting an actual appointment is a true pain. Eventually you give up on your symptoms and hope for the best. Had to even go to a walk in center for my 3 year old with chest infection, even though 111 and the pharmacist talked to them directly and requested her to be seen immediately. It is really a pity
Visited February 2025
Review titled West Lodge Surgery
Replied on 07 February 2025
We apologise if you feel our services has not been accessible to you. Delays in obtaining appointments and delays sometimes due to unforeseen emergency appointments, can also add to these concerns. We want to help patients access the practice as easily as possible and below is a list of alternative ways to access services at West Leeds Family Practice and are available via the practice website www.westleedsfamilypractice.co.uk • 1 / REGISTER FOR ONLINE SERVICES • book, check or cancel appointments with a GP, nurse, or other healthcare professional • order repeat prescriptions • see parts of your health record, including information about medicines, vaccinations, and test results • see communications between your GP surgery and other services, such as hospitals 2 / REGISTER FOR NHS APP NHS App allows you to access lots of different health and care websites and apps with just one set of login details. You can securely access many digital health and care services with one email address and password. You will need: • an email address (with more than 6 characters) • a mobile phone number 3 / PATCHS Accessing PATCHS: you can access PATCHS by clicking on the banner on your GP website or using the NHS App (if your GP practice have enabled access). Registering for PATCHS: you can access PATCHS by using the NHS App or NHS Login (if you have an account) or by registering for a PATCHS account. It is also possible to access PATCHS with a 'Guest Account' so you do not need to register, but this will mean that you will need to enter all your personal details every time you contact the GP practice, and you will not have access to view historic requests. We appreciate feedback and look to continuously improve our service to our patients to aim for excellence. We would be happy to discuss your concerns further if you wished to contact the practice.
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Review titled Fabulous nurses
Rated 4 stars out of 5
by Lauren k - Posted on 12 February 2025
Despite usual difficulties of being able to secure an appointment with GP surgery’s and logistics, the nurses at the surgery are fantastic. Ive seen the same nurse on many occasions and she makes me feel at ease as a person. Not only this, she is exceptional in her field of work (even during the not-so-nice times with child vaccinations!).
Visited February 2025
Review titled West Lodge Surgery
Replied on 24 February 2025
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Careful and understanding
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2025
The nurse was very friendly, clear and listened well. She carried out the procedure smoothly explaining as she went.
Visited February 2025
Review titled West Lodge Surgery
Replied on 24 February 2025
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.