Weeping Cross Health Centre
Bodmin Avenue, Weeping Cross, Stafford, Staffordshire, ST17 0EGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Mark - Posted on 25 April 2024
Call after call to make an appointment and no one answers the phone . Even the queuing system on the phone is rubbish . This has been the way for years and has not improved . We are in the 21st century surely there is a better way to get an appointment than spending hours on the phone waiting for it to be intentionally ignored or never being picked up, even after reaching 1 in the queue . Shockingly bad .. and has been for years ..
Visited April 2024
Review titled Weeping Cross Health Centre
Replied on 25 April 2024
Dear Mark, Thank you for leaving your feedback. At the Practice we do try and provide a high standard of Care and Treatment and I am sorry that this has not been your experience. We do record all incoming calls to all sites and I have checked our average call wait times for today. They do not seem to correspond with your experience but I would be happy to investigate further if you would like to provide more detail. This can be done by either the phone, through our website and you can also send a message via the NHS App if you have it. Best Regards Gareth Edwards Practice Manager
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Review titled Helpful Practice Staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2023
I recently left for a week's holiday in the Lake District only to realise that I had forgotten my eye drops for Glaucoma. In desperation I phoned the Weeping Cross Health Centre and asked whether a prescription could be sent to a Pharmacy in Windermere. The very helpful Receptionist promised to alert a GP to the problem that very day. It turned out that I was able to collect the eye drops the following morning. The incident served to remind me how helpful your staff are despite their considerable workload. The Practice is very fortunate to have staff of this calibre – and I consider myself very fortunate to be served by the Practice.
Visited August 2023
Review titled Weeping Cross Health Centre
Replied on 21 August 2023
Dear Sir, Thank you for taking the time to leave your feedback. I was pleased to learn the team was able to help you. I have been able to pass on your thanks directly to the member of staff who helped you. She was delighted that she could help and asked that I pass on her thanks to you for sending in the email. I do hope you since have gone on to have a good holiday in the Lake District. Best Regards Gareth Edwards Practice Manager