Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Clean and spacious practice
Rated 3 stars out of 5
by Anonymous - Posted on 25 February 2025
It was a mid morning appointment, was prompt and was first time visiting since moving into the area First impressions when entering the consulting room felt uninviting, the Dr had her back to me and did not look around until I sat down. There was no feeling of the Dr being appoachable and I actually asked if she was having a bad day due to the blunt introduction. This doesnt put me off attending again, just giving my honest opinion and Im sure there were reasons behind it, but it just made me feel a little under valued as a patient
Visited February 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear Anonymous, Thank you for taking the time to leave us your comment. I'm sorry the doctor didn't feel approachable. If you would like us to look into this any further please contact the surgery with the details of your appointment for the attention of the practice manager. Kind Regards, Vine Medical Group
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Review titled poor communication system
Rated 2 stars out of 5
by Michelle - Posted on 09 March 2025
I was booked for blood test for feb 25 at 1138 am, after my first appointment was cancelled due to staff sickness. When its time to checked in. Receptionist said it has been cancelled. I said no one has told me. Receptionist said there was a text sent to my mobile as cancellation. I said I would have not turned up here and missing agency work if I had receive the cancellation text.
Visited February 2025
Review titled Vine Medical Group
Replied on 14 March 2025
Dear Michelle, Thank you for taking the time to leave us your feedback. I'm sorry to hear that you didn't get the communication about your appointment being cancelled. If you would like us to look into this further please contact me with the details of your appointment by emailing me at hiowicb-hsi.vinemedicalgroup-complaints@nhs.net Kind Regards, Sarah Assistant Practice Manager Vine Medical Group
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Review titled My appointment was with the Pharmacist Oliver
Rated 5 stars out of 5
by Andrea Jones - Posted on 25 January 2025
My appointment was with Oliver at Stakes Lodge Surgery. I felt comfortable talking to Oliver and was very impressed with his willingness to listen, offer advice and helpful manner. It’s was a reminder to me of how things used to be when you visited the doctor. Someone actually listening, talking to you, looking at you instead of a computer screen. Thank you Oliver
Visited January 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear Andrea, We will pass your comment back to Oliver. Thank you for giving him such lovely feedback. Kind Regards, Vine Medical Group
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Review titled Great Staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2025
The staff were very helpful and my recent appointments, and I felt happy with the treatment that I had👏👏
Visited January 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear Anonymous, Thank you for leaving us a five star review! Kind Regards, Vine Medical Group
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Review titled Efficient and caring staff
Rated 4 stars out of 5
by Anonymous - Posted on 29 January 2025
I was called at the time of my appointment, and the nurse was kind and caring - we had a friendly chat and she put me at ease. The blood testing was complete in a very short time and I was on my way again within a few minutes. We'll done Vine Medical Group for the efficient service. The only negative comment I can make is the lack of parking at the Forest End site.
Visited January 2025
Review titled Vine Medical Group
Replied on 10 February 2025
Dear Anonymous, Thank you for leaving us such a kind review. We appreciate you taking the time to leave us your feedback. All the best, Vine Medical Group
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Review titled BP test review 3 months overdue.
Rated 2 stars out of 5
by John Gough - Posted on 22 January 2025
Following Flu & Covid jabs on 12 October, was asked to submit a weeks worth of BP results online. Submitted by 21 October. Had not heard anything by 26 November & was advised they could not locate them. Asked to submit in writing, which I did 4 December. Chased 12 December but not reviewed by Doctor who was then “tasked” by receptionist. Chased 6 January but still not reviewed by Doctor who was “urgently tasked” again by receptionist. Chased 21 January, but still not reviewed. Another “urgent task” submitted 21 January by receptionist, identifying travel insurance implications for my upcoming overseas travel. Advised to chase again 24 January but I have low level of confidence after 3 months of trying!!!!
Visited January 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear John, I'm so sorry that there has been such a delay in your BP results being reviewed. I will look into what has happened and see what we can do to prevent this happening again. Thank you for bringing this to our attention. Kind Regards, Sarah Assistant Practice Manager
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Review titled Great appointment
Rated 5 stars out of 5
by Andrew Cripps - Posted on 28 January 2025
Appointment arranged earlier in the month, it went very well, checked in and seen promptly. Excellent service
Visited January 2025
Review titled Vine Medical Group
Replied on 10 February 2025
Dear Mr Cripps, Thank you for taking the time to leave us your review. It's much appreciated. Kind Regards, Vine Medical Group
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Review titled Excellent Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2025
I have recently seen a Nurse twice with two of my children for vaccinations. Not only was she brilliant with my children helping them feel relaxed she was very knowledgeable about the vaccinations and was able to give us all the information we needed. Both boys left happy with no fear of vaccinations. Thank you!
Visited January 2025
Review titled Vine Medical Group
Replied on 20 January 2025
Dear Anonymous, Thank you for leaving us such a lovely comment. We will pass it back to the nursing team. Kind Regards, Vine Medical Group
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Review titled Great GP
Rated 5 stars out of 5
by Mrs V A Bamber - Posted on 23 January 2025
My doctor took the time to listen to my health concerns, address my worries, and genuinely show care and a desire to help. Together, we created a health plan that left me feeling much more positive and reassured than when I first arrived for my appointment.
Visited January 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear Mrs Bamber, Thank you so much for leaving us a five star review. We will pass your comment on to the doctor you saw. Kind Regards, Vine Medical Group
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Review titled Prompt attention
Rated 5 stars out of 5
by April - Posted on 24 January 2025
Thank you so much for looking after me so well over the past few weeks, I certainly had a great deal of help. I am forward to my test results
Visited January 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear April, Thank you so much for leaving us a five star review. All the best, Vine Medical Group