Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring GPs
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2025
An ongoing problem was dealt with compassionately, efficiently and effectively. A plan of action for treatment going forward was agreed
Visited March 2025
Review titled Vine Medical Group
Replied on 21 March 2025
Dear Anonymous, Thank you for leaving us your comment. It's good to hear that you've got an action plan in place. Kind Regards, Vine Medical Group
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2025
Very hard to get a call back over many days of submitting a request to talk to a doctor about what I’m going through and feeling let alone asking to see a doctor? . Still waiting after 3 days to here when I will have a date for call back ?????
Visited March 2025
Review titled Vine Medical Group
Replied on 21 March 2025
Dear Anonymous, For us to look into what is happening with your case please contact the surgery directly. If your appointment request is for a Routine GP Appointment, there may be a short wait before we have an available appointment. If your symptoms worsen in the meantime please recontact us or if you deem it to be an emergency contact an alternative service. Kind Regards, Vine Medical Group
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Review titled Acceptable service
Rated 2 stars out of 5
by Anonymous - Posted on 26 March 2025
Please! If anyone bothers to read this I request that you stop asking for reviews on my nhs app. It is very annoying and if I have a comment I will make it at the time of my visit. Thank you
Visited March 2025
Vine Medical Group has not yet replied.
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Review titled Eventually seen almost an hour after my appointment time.
Rated 2 stars out of 5
by Anonymous - Posted on 12 March 2025
I was invited in for an appointment by the surgery. I arrived early, so as not to keep anyone waiting for me. I was eventually seen almost an hour after my appointment time. At no time during this wait were there more than 3 other people in the waiting room. I was waiting so long that I had to cancel another medical appointment. Not a good experience...
Visited March 2025
Review titled Vine Medical Group
Replied on 21 March 2025
Dear Anonymous, We appreciate you taking the time to leave us your feedback. We're sorry to hear that your appointment was an hour behind schedule. Our clinicians do their best to run to time, but sometimes emergencies happen, or consultations run over. Please accept our apologies for the inconvenience caused. Kind Regards, Vine Medical Group
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Review titled Very good
Rated 4 stars out of 5
by Janette Hall - Posted on 26 March 2025
I found the doctor very pleasant and kind He was thorough and helpful I would have no problem if I had to see him again the surgery was busy but plenty of seats and not to long waiting.
Visited March 2025
Vine Medical Group has not yet replied.
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Review titled Prompt service
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2025
I received a GP routine appointment within reasonable time having completed the application form. My appointment was on 13 Mar 2025. Had a phone call that afternoon from QA to arrange x-ray at Petersfield on 16 Mar 2025. Now awaiting results. Very prompt service. No complaints.
Visited March 2025
Vine Medical Group has not yet replied.
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Review titled Good
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2025
On my appointment i was very nervous getting me staples taken out the nurse resured me it would be ok.
Visited March 2025
Review titled Vine Medical Group
Replied on 21 March 2025
Dear Anonymous, Thank you for leaving us a five-star review. We will pass your comments on to the nursing team. Kind Regards, Vine Medical Group
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Review titled Efficient and courteous service
Rated 5 stars out of 5
by Joseph - Posted on 18 March 2025
I cannot fault the service I am getting from this surgery. It is tire their online system is a bit strange in that you can only send messages during a certain period of time of the day but once in the system , you get follow ups, clear ways to get appointments and get updated and so on. I needed to check something and I got to send details online where I was given guidance and then eventually saw a doctor who is working with me on this. Brilliant ! Keep it up
Visited March 2025
Review titled Vine Medical Group
Replied on 21 March 2025
Dear Joseph, Thank you for leaving us a 5-star review. We appreciate you taking the time to leave us your feedback. Kind Regards, Vine Medical Group
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Review titled Staff error
Rated 3 stars out of 5
by Anonymous - Posted on 22 March 2025
On 20 Mar 25 I was booked into Vine GP surgery for blood test and ECG. Although not discussed at the time, I assumed it to be a follow up, along with x-ray, as a result of my appointment with GP on 13 Mar 25. I also received two reminders via text. However, the nurse did not know why I was attending and neither did I. A waste of my time and more importantly the surgery's time. Can only think it must have been human error.
Visited March 2025
Vine Medical Group has not yet replied.
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Review titled Annoyed
Rated 3 stars out of 5
by Anonymous - Posted on 22 March 2025
I was twice given an appointment at a surgery over a mile away when there is a surgery 5 minutes from my house. I then had a phone appointment where it was confirmed that I had diabetes for over 3 years that the surgery knew about but I had and had never been told or given medication.
Visited March 2025
Vine Medical Group has not yet replied.