Vine Medical Group - Ratings and reviews
Reviews
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Review titled Easier to make an appointment than I expected
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2023
I used the Anima system for the first time. It took me a while to fill out and said it may take a few days before I got a reply. I had a text the same day offering me an appointment a few days later. I was examined by a doctor who gave me advice.
Visited December 2023
Report review titled Easier to make an appointment than I expected as unsuitable
Vine Medical Group has not yet replied.
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Review titled Friendly Practice
Rated 5 stars out of 5
by Nigel king - Posted on 09 December 2023
I managed a same day appointment with polite and friendly service. Efficient service. Ample parking with easy access. Medicine dispenced to a local pharmacy.
Visited December 2023
Vine Medical Group has not yet replied.
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Review titled Surgery review
Rated 3 stars out of 5
by Anonymous - Posted on 09 December 2023
Had a long wait which isn’t unusual but annoying, one patient had waited over an hour. The Doctor was very pleasant and thorough
Visited December 2023
Vine Medical Group has not yet replied.
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Review titled It has definitely got better
Rated 5 stars out of 5
by Joe - Posted on 09 December 2023
Using the new system l thought that l would get a reply from the surgery in the future and ten minutes after filling in the form online l received a call from the surgery with a consultation with the doctor in two hours which l was pleasantly surprised If this is the future then I am very happy
Visited December 2023
Report review titled It has definitely got better as unsuitable
Vine Medical Group has not yet replied.
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Review titled Straight forward
Rated 3 stars out of 5
by Anonymous - Posted on 30 November 2023
I was advised to visit the surgery at a specific time and I arrived a few minutes before. I did not have to wait long before being seen by the doctor. It was a quick consultation with no problems. The receptionists were very friendly and helpful
Visited November 2023
Vine Medical Group has not yet replied.
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Review titled Practice now back to good service levels
Rated 5 stars out of 5
by David - Posted on 08 November 2023
Booking appointments can still be a challenge but the online options for non urgent cases are much better now and response times are reasy
Visited November 2023
Report review titled Practice now back to good service levels as unsuitable
Review titled Vine Medical Group
Replied on 13 November 2023
Dear David, Thank you for your positive review and I am glad that you are finding the booking process easier to use. We are working hard in the background to ensure that the changeover to the new online system is as smooth as possible and hope this will be a better experience for all our patients. Kind regards, Julie Meakin Practice Manager Vine Medical Group
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Review titled Very quick appointment
Rated 5 stars out of 5
by Richard Fairweather - Posted on 27 November 2023
I completed on-line booing form. Lots of questions but only took 5 minutes to complete. I got a call from surgery 10 minutes after submitting form. I was offered an appointment on the same day. Alas I couldn’t make that one but was offered an alternative appointment 2 week later. Excellent. May have been so efficient due to launch of new booking system. Not sure if it’ll be as efficient once people become aware of the system and it becomes over-loaded.
Visited November 2023
Vine Medical Group has not yet replied.
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Review titled Getting better
Rated 4 stars out of 5
by Anonymous - Posted on 23 November 2023
It seems that the surgery is open to phone calls all day, not just 0800 or 1400. This means it may be possible to get an appointment before the condition requires hospital attendance.
Visited November 2023
Review titled Vine Medical Group
Replied on 28 November 2023
Dear Patient, Thank you for taking the time to leave us your comment. Our new appointment system launched earlier this month and we are now able to take appointment requests from 08:00 until 17:00. We're hoping this will make it much easier for patients to get in touch with us. Kind Regards, Vine Medical Group
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Review titled Efficient service
Rated 4 stars out of 5
by Madge - Posted on 29 November 2023
I saw the nurse to have my dressing removed after a hip operation. Initially my appointment was at the Forest End but I received a text and an email first thing in the morning to tell me that the appointment had to be changed due to staff sickness. The new appointment was at the Stakes Lodge site and only 50 minutes later. I was able to attend easily and am grateful that I was advised with as much time as possible. The nurse was kind and patient with me. Thank you.
Visited November 2023
Vine Medical Group has not yet replied.
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Review titled Needs fulfilled
Rated 4 stars out of 5
by Simon Ingram - Posted on 28 November 2023
Annual medical carried out in a friendly and professional experience. When asked about a PSA test, pros and cons explained, extra blood taken. All good.
Visited November 2023
Vine Medical Group has not yet replied.