Vine Medical Group - Ratings and reviews
Reviews
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Review titled Worst Surgery
Rated 2 stars out of 5
by Karen - Posted on 19 April 2024
Appointment cancelled twice, sent booking link to rebook, rebooted using link. Arrived for appointment to be advised wrong nurse booked(I followed link booking) another appointment made, waited over half an hour to be seen. This was for a simple appointment!! Total waste of time
Visited April 2024
Review titled Vine Medical Group
Replied on 22 April 2024
Dear Karen, I'm so sorry to hear that your appointment was cancelled twice and then you were booked into the wrong nurse. We only cancel clinics if we have no other option, usually the result of unexpected staff absences. Generally, the link to rebook your appointment works well, as patients are able to choose a time and date that suits them. If you'd like us to look into what happened on this occasion please get into contact with the surgery at hiowicb-hsi.vinemedicalgroup@nhs.net Kind Regards, Sarah Assistant Practice Manager Vine Medical Group
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Review titled Pleasantly surprised for once!
Rated 1 star out of 5
by Rachel - Posted on 23 April 2024
Historically I have had negative experiences with Vine medical group and have considered moving my family to a new practice. This has included referral to the wrong hospital department, poor telephone systems, unable to access care when 111 referred my husband to the GP, mix ups and delays with prescription requests. However, my recent experience has given me a glimmer of hope. The new online system seems to work much better and although I had to wait 4 weeks for a routine appointment it was face to face, the sign in system was efficient and easy to use and the doctor was very attentive and thorough. I felt listened to and came out feeling like I knew what my treatment plan was and what action to take if things were not working. Hopefully this is the sign of things changing for the better.
Visited April 2024
Review titled Vine Medical Group
Replied on 23 April 2024
Dear Rachel, Thank you for your honest review. We have been working hard to try and improve access for patients so I'm really pleased to hear that you have seen some improvement. Please do get in touch if you have any feedback for us in the future. Kind Regards, Vine Medical Group
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Review titled Very quick
Rated 4 stars out of 5
by Lin - Posted on 25 April 2024
Went for diabetic blood test in and out within 10 mins great service. Hca very professional and friendly.
Visited April 2024
Review titled Vine Medical Group
Replied on 25 April 2024
Dear Lin, Your feedback is much appreciated. Thank you. Kind Regards, Vine Medical Group
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Review titled Patient care superb
Rated 5 stars out of 5
by Natalie Richards - Posted on 11 April 2024
I contacted the practice for advice on the diabetic libre sensor and was given very helpful and detailed information and advice. I was also informed if I needed anything else to get in touch with the practice. The staff are always helpful and friendly and respectful to patients and always take time to listen to issues enquired about. I feel welcome every time and for me this is the perfect practice. Thank you vine medical group Waterlooville.
Visited April 2024
Review titled Vine Medical Group
Replied on 23 April 2024
Dear Natalie, Thank you for leaving us such a superb review! It's really appreciated and I will share it with the team. All the best, Vine Medical Group
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Review titled Good experience :)
Rated 4 stars out of 5
by Anonymous - Posted on 18 April 2024
Receptionist acknowledged me even though was busy, first time there was no wait and the Dr I had seen was a new one to me and was excellent.
Visited April 2024
Review titled Vine Medical Group
Replied on 22 April 2024
Dear Anonymous, Thank you so much for taking the time to leave us a good review. I will share you comment with the team. All the best, Vine Medical Group
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Review titled Friendly and helpful practice
Rated 4 stars out of 5
by Maggie M - Posted on 18 April 2024
Doctor was most helpful, friendly and efficient. Reception staff pleasant and calm, considering how busy the practice was at the time.
Visited April 2024
Review titled Vine Medical Group
Replied on 19 April 2024
Dear Maggie, Thank you for taking the time to leave us your review. I will be sure to share your comment with the wider team. Kind Regards, Vine Medical Group
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Review titled okay practice
Rated 3 stars out of 5
by Anonymous - Posted on 16 April 2024
trying to get hold of the doctors is very difficult and then you have to wait weeks in order to get an appointment. Have once you get an appointment you are listening to and you do get the treatment that you need most of the time.
Visited April 2024
Review titled Vine Medical Group
Replied on 22 April 2024
Dear Anonymous, Thank you for leaving us your review. We know there can sometimes be a wait to get an appointment. We continue to experience high demand for our services and that does mean that there is up to a 4 week wait for a routine GP appointment at times. It is good to hear that the service that you receive at your appointment is good. Kind Regards, Vine Medical Group
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Review titled Great care, listened and followed up
Rated 5 stars out of 5
by Shaun - Posted on 04 April 2024
I visited for a blood test with the nurse. I spoke about a wheeze I was concerned about. She followed this up by speaking to a GP for me and booking an appointment the next day. I felt listened too and supported thank you for your care
Visited April 2024
Review titled Vine Medical Group
Replied on 22 April 2024
Dear Shaun, Thank you for leaving us your comment. I will pass this back to the nursing team. Kind Regards, Vine Medical Group
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Review titled Improvements being made
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
I was apprehensive about my appointment 24/4as I felt I would not be listened to as happened with my previous appointment in February.Speaking to the GP about my medication he listened and understood one medication I wanted to continue with I used as and when required not continually on a daily basis.He has arranged for me to visit QA to get a stomach scan because of inflammation insidents I have had going to QA 24/2/24 A and E and another time at the Royal London AandE.Both times I collapsed.I thanked GP for listening to me and said I don’t make a habit of going to surgery but just recently it has been very frustrating.
Visited April 2024
Review titled Vine Medical Group
Replied on 25 April 2024
Dear Anonymous, Thank you for leaving us a five-star review. I will share your comment with the GP team. Wishing you all the best, Vine Medical Group
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2024
I completed an online form and was texted with a face to face appointment within a few days with the appointment the following week, which was great. The GP I saw was very good.
Visited April 2024
Review titled Vine Medical Group
Replied on 22 April 2024
Dear Anonymous, Thank you for leaving us your review. Kind Regards, Vine Medical Group