Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
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Reviews
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Review titled Staff lovely, entire way the surgery is run is horrendous
Rated 2 stars out of 5
by Anonymous - Posted on 16 April 2025
The staff at vine medical group are largely very nice and friendly, even when they’ve had a busy day they’re still smiling and supportive, so that’s a very big positive. However. The practice itself is run in such a ridiculous way that it makes it painful to engage with them. For starters, trying to get an appointment is very difficult - no matter what time you call, it will be the wrong time. Even if you ‘do’ happen to call within the correct window (which for general appointments is only around an hour, and then you can’t get through because you’re stuck on hold) and manage to speak to a human being you’ll either be told you can’t see anyone for many weeks, or you have to download, join, create a password and use an app to make an appointment. I am fed up with having to download an app for every single store, membership, bill, supplier these days, my phone doesn’t have the memory, so as I was there for a different reason - I thought I’ll book my appointment whilst I’m here. Oh no. Don’t be silly. You cannot book at appointment at the front desk. For some reason unbeknownst to anyone with any logic - you can’t book an appointment in person. No. You get told to download an app and do it online. Why exactly? Has chronic leprosy destroyed all the desk staffs fingers and rendered them useless? What on earth have we become? How can you expect pensioners riddled with arthritis to use tiny little keys to use an app - beyond ridiculous. Even if you ‘do’ use the app then you have a minefield of things to enter and the calendars have zero slots available - often only allowing two weeks ahead, which of course are all booked up. Often times you book an appointment for one location and then when you arrive they tell you it’s at the other one several miles away - which is fine if you have a car, but I saw them do it to a woman in her 80s on a cane who had no transport, and they didn’t accommodate her to make room for her to be seen there. Frankly it’s pathetic and very poor customer service. Not only that but I know one woman who was told the spot on her face was just a growth for six years - it turned out to be skin cancer, and a doctor at this surgery told my friend she had IBS for three years, despite her vomiting and fainting which are clearly ‘not’ IBS, only to see a locum by chance one day who sent her for a scan and it turned out to be stage 4 ovarian cancer. She died - because of this practice. If the correct attention had been paid in the beginning she wouldn’t have got to stage four by the time it was diagnosed - but no, dismissed to get her out as fast as possible. Sorry but Vine Medical Group are terrible, there’s no care for customer care, all about hitting numbers and trying not to deal with you as much as possible. They should be ashamed of themselves.
Visited April 2025
Vine Medical Group has not yet replied.
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Review titled Appointment on time
Rated 4 stars out of 5
by Mark Williams - Posted on 13 April 2025
Arrived 5 mins early and bang on the appointment time I was called in. Just a top injection of an on going treatment. No pain as it went in. Also I booked the top up online. Hope it works again next time!
Visited April 2025
Vine Medical Group has not yet replied.
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Review titled Prompt Attention
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2025
Vine Medical group. Completed Anime report about 8.30am for worrying problems, received ph call mid morning and had doctor appt 14.15. Very helpful and conscientious. Been with practise a long time and very happy. My advice is use the system it works
Visited April 2025
Vine Medical Group has not yet replied.
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Review titled Very difficult to get an appointment
Rated 3 stars out of 5
by Andrew Jackson - Posted on 22 April 2025
I came for a yearly appointment to check my health problems but only got. 10 minutes slot which was not long enough to complete the procedure, I had my blood taken and asked to get another appointment in a weeks time ,not sure I will be able to book one ???
Visited April 2025
Vine Medical Group has not yet replied.
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Review titled Shambles
Rated 1 star out of 5
by Ashley - Posted on 10 April 2025
Had a lump in my neck which took me seven days to get an appointment. Attended appointment with a doctor who said it’s possible lymph nodes reacting or cancer. Urgent blood tests required for cancer testing which only available appointment for urgent was 13 days after original appointment. Bloods taken. That appointment was absolutely fantastic and that nurse is a credit to her profession! We are 8 days on from my bloods being taken I still don’t have a result. I called after 5 days in which I was told by a receptionist they’ve arrived but a doctor has yet looked at them however she thought they looked ok. Now when is a receptionist a qualified blood technician? You wonder why people get misdiagnosed or find out they have cancer far too late in the diagnosis stage? This is why. The NHS and its “under paid doctors” not dealing with actual medical issues for there patients.
Visited April 2025
Vine Medical Group has not yet replied.
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Review titled Disgraceful service
Rated 1 star out of 5
by Claudia Redshaw - Posted on 18 April 2025
Yet again, terrible service. Econsult submitted Monday morning at 8am and stressed the position I was in, it's now Friday evening and not even had a call back or any contact at all. This is not a one off occurrence happens regularly and I will be submitting this complaint through various channels.
Visited April 2025
Vine Medical Group has not yet replied.
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Review titled Badly run practice
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2025
You can never get an appointment any more it's always full capacity . Recent incident had to take a day off work as receptionist could not rearrange appointment for another date and said Dr needed to see urgently frightening patient as thinking it was serious got to appointment and it was not serious
Visited April 2025
Vine Medical Group has not yet replied.
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Review titled Disappointing visit
by JAB - Posted on 10 April 2025
I have waited months to speak with a doctor. This visit was a waste of time. The doctor just looked at his screens and read what he saw. Initially he spoke about a different visit, nothing to do with my problem. His questions were ridiculous, even referring to when I broke my hip in 2011! I finally got him to agree to refer me for physiotherapy after I pushed for it. My husband, who was with me was appalled. I found it a very disappointing experience. I hope that I won't experience anything like that again. Julie Anne Briggs
Visited April 2025
Vine Medical Group has not yet replied.
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Review titled Fast Response
Rated 5 stars out of 5
by Peter Windle - Posted on 16 April 2025
Phoned in the morning re my problem. I was offered an appointment for later in the morning at a site readily accessible. I attended and was seen 5 minutes after my booking time which was fine. The Doctor was friendly approachable and thorough. Carefully going through all my concerns. Assessing all my history. Prescribed medicine which was delivered the next day. Very happy with the way the whole appointment was made and carried out.
Visited April 2025
Vine Medical Group has not yet replied.
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Review titled Ok - if you can ever get to see a gp
Rated 2 stars out of 5
by Anonymous - Posted on 29 April 2025
Reviewing the phlebotomy appointment is easy. Professional. Friendly. The booking was fine too, as the surgery contacted me and then provided a link to book. But the downside with the practice is you cannot get an appointment. I haven’t seen a GP in 3 years. It is so difficult to get to see a doctor at this surgery, that it’s easier not to bother. My needs are not trivial, but the process is just too stressful.
Visited April 2025
Vine Medical Group has not yet replied.