Village Health Group
Gotham Road, East Leake, Loughborough, Leicestershire, LE12 6JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding service!
Rated 5 stars out of 5
by E Miller - Posted on 25 September 2024
Admittedly, I have been a bit sceptical about how the online triage/request service will work, but today, I needed to use it so gave it a go. I filled in details of my daughter, along with her ailments, and submitted the form. 5-10mins later I received a phone call from the triage GP to say could I bring her in at 10am! Brilliant! Shortly after this, I filled out another form, this time for my son. Again, only a short time passed and I received a phone phonecall to bring him in too, she realised I had an appointment already for daughter and so offered to see at the same time or different. Genuinely blown away by the service we received today. System was so easy to use and clearly very effective! The ANP that we saw said they often have over 600 requests a day! You wouldn't know because they manage it so well! I might have two children now on antibiotics, but to be seen, diagnosed and prescribed medicine within just a few hours is very impressive! Long gone are the days of ringing at 8am to find you're number 30 in the queue, and on a busy school morning, that takes a lot of stress out of the day! Thank you Village Health group, and especially Nurse rh, for your quick diagnosis and efficient service today. Much appreciated!
Visited September 2024
Review titled Village Health Group
Replied on 26 September 2024
Hi there, thank you ever so much for your 5 star review. We are so pleased to hear that you are pleased with our new system and it worked well for you. I will pass this on to your Management Team as well as our Nursing Team as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Superb service
Rated 5 stars out of 5
by Alison Jackson - Posted on 18 September 2024
I completed an online request for attention to my mum‘s sore toe. Very soon after I was sent a link to attach a photo, and not long after that I was offered a prescription for the toe issue and it was sent to our holiday chemist. 100% amazing attention to detail by everybody involved at the practice, thank you so much, mum is already feeling a little better, and this is down to your diligence and care
Visited September 2024
Review titled Village Health Group
Replied on 19 September 2024
Hi Alison, thank you so much for your 5 star review. We are so pleased to hear you had a good experience with our new system and that your mum is feeling better. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Prompt efficient service
Rated 1 star out of 5
by Margaret Rose - Posted on 05 September 2024
I used the new total triage system for the first time & have to say it was an excellent service. I completed the online form with my symptoms...within 15 minutes I was contacted by the surgery & offered an appointment with a doctor for later that day. I was very impressed how quickly I was seen & with the system as a whole.
Visited September 2024
Review titled Village Health Group
Replied on 06 September 2024
Hi Margaret, I have left a reply on your other review but thank you again for your kind words- Many Thanks, VHG Admin Team
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Review titled Fast and efficient help.
Rated 5 stars out of 5
by Victoria - Posted on 24 September 2024
I used the new online service to register my issue and within an hour and a half I had been seen and was in possession of my prescription. Lovely, friendly call from the receptionist within 40 mins and a doctors appointment soon after. Really pleased with the service after being apprehensive of using the online service.
Visited September 2024
Review titled Village Health Group
Replied on 25 September 2024
Hi Victoria, thank you ever so much for your 5 star review. We are so pleased to hear you had a positive experience with our new system, I will share this with our Management Team and GP Partners as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Very time consuming system for the patient
Rated 3 stars out of 5
by Anonymous - Posted on 28 August 2024
I completed the necessary online form which for an elderly person is quite time consuming. A couple of hours later I was surprised to get a phone call from the pharmacist. I did feel my medical problem required the attention of a GP. However I made the 15 minute journey down to East Leake. After being seen by 2 pharmacists it was decided to refer me back to a GP. After returning home I then received another phone call offering me a face to face appointment. Later that afternoon I had to make another journey back to East Leake. A very stressful day overall.
Visited August 2024
Review titled Village Health Group
Replied on 29 August 2024
Hi there, thank you for your feedback. We apologise for the stressful experience you received and the inconvenience this caused you, if you wish to discuss this further please feel free to contact us by telephone and ask to speak to one of our Management Team who will be more than happy to have a discussion with you. We would like to thank you again for taking the time to write your feedback- Many Thanks, VHG Admin Team
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Review titled Amazing !
Rated 5 stars out of 5
by Sally Royle - Posted on 05 August 2024
I can’t believe how quickly my online request was dealt with. Within three minutes of posting the request I received a phone call from one of your brilliant doctors Thank you so much
Visited August 2024
Review titled Village Health Group
Replied on 07 August 2024
Hi Sally, thank you ever so much for your 5 star review. We are pleased to hear your query was dealt with quickly, I will pass this on to the rest of our team. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Helpful receptionist and Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 20 August 2024
Receptionist was very helpful. Doctor very clear and I was able to collect prescription as advised. Minor problem but dealt with promptly. Felt confident dealing with this issue over the phone. Not sure about anything more complex
Visited August 2024
Review titled Village Health Group
Replied on 21 August 2024
Hi there, thank you very much for your 5 star review. We are pleased to hear your query was dealt with promptly, I will share this with the rest of our team. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Good Triage system
Rated 4 stars out of 5
by David Hawes - Posted on 21 August 2024
I really like the new GP triage system which I have used twice recently. In both cases I filled in the details on the vhg website ( no passwords required ) and I was contacted by the medical team within an hour - in one case within 15 minutes! In one case I was seen by the GP's assistant the same day and given a hospital appointment for the very same day. All in all a great improvement on my previous experiences of trying to arrange to see a GP.
Visited August 2024
Review titled Village Health Group
Replied on 23 August 2024
Hi David, thank you so much for your review. We are so pleased to hear the new system worked really well for you, I will share this with our Management Team and GP Partners as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Great Practice
Rated 5 stars out of 5
by JED - Posted on 09 August 2024
I have always had really good experience at this surgery and appropriate responses to my concerns. I think the new system of contacting a GP for advice is excellent, it’s worked really well for me today. Very speedy response time (same day) and offered a same day appointment.
Visited August 2024
Review titled Village Health Group
Replied on 12 August 2024
Hi Jed, thank you for your 5 star review. We are pleased to hear the new system worked well for you, I will pass this on to the rest of our team as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks VHG Admin Team
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Review titled Great response
Rated 5 stars out of 5
by Nicola Anderson - Posted on 06 August 2024
Really quick and helpful responseto my condition. The new online system works extremely well, I spoke to a Dr within half an hour of getting in touch.
Visited August 2024
Review titled Village Health Group
Replied on 07 August 2024
Hi Nicola, thank you ever so much for your 5 star review. We are so pleased to hear our new system worked well for you, I will pass this on to the rest of our team. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team