Village Health Group - Ratings and reviews
Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Steve Hayes - Posted on 02 April 2024
Excellent service from start to finish called at 9am spoke with GP at 10am same day. Prescription set to pharmacy.
Visited April 2024
Review titled Village Health Group
Replied on 03 April 2024
Hi Steve, thank you for your 5 star review. I have shared your review with our staff as I know they would appreciate your kind words. We would like to thank you again for the time you have taken to write your review. Many Thanks- VHG Admin Team
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Review titled Efficient
Rated 5 stars out of 5
by Toni White - Posted on 09 April 2024
Saw the dr. Told them my concerns. Referred me to another member in their group. Rang me this afternoon to go back in, as there was a cancellation, and then problem sorted. This wouldn’t have happened without the quick referral from the first dr.
Visited April 2024
Review titled Village Health Group
Replied on 10 April 2024
Hi Toni, Thank you for your 5 star review. I have shared this with the rest of our staff as I know they would really appreciate your lovely review. We would like to thank you again for taking the time to write your feedback. Many Thanks- VHG Admin Team
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Review titled Great service
Rated 5 stars out of 5
by Linny - Posted on 13 March 2024
My appointment was on time . Dr introduced himself then took my blood pressure he noticed I was also booked in 2 days later for an immunisation so arranged for me to be immunised straight away so I didn’t have to go back. Very quick service and stress free . Thank you.
Visited March 2024
Review titled Village Health Group
Replied on 18 March 2024
Hi, thank you very much for your 5 star review. I will pass this on to all members of staff as I know they will appreciate this. We would like to thank you for your time you have taken to write this. Many thanks VHG Admin Team
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Review titled Grateful
Rated 5 stars out of 5
by Julie Nagle - Posted on 26 March 2024
This doctor, as usual, displayed good understanding and knowledge about my predicament. His attitude encouraged me to feel positive about his advice.
Visited March 2024
Review titled Village Health Group
Replied on 26 March 2024
Hi Julie- Thank you so much for your 5 star review, I will share this with the GPs as I know they would appreciate your kind words. We would like to thank you again for your time in writing your review. Many Thanks- VHG Admin Team
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Review titled Speedy help
Rated 4 stars out of 5
by Anonymous - Posted on 16 February 2024
Called Weds am. GP got back to me shortly after. Arranged bloods same day, results back and another call from gp within 48 hours, with a plan quickly put in place. So helpful to have such a speedy and efficient service. Matter of fact, clear approach that I valued. Thank you. Really helpful and valued.
Visited February 2024
Review titled Village Health Group
Replied on 26 February 2024
Hi, thank you for your review. I have send this around to our team as I know they would appreciate your kind words. We are grateful for your time you have taken to write your review- Many thanks VHG Admin Team
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Review titled Immediate Response
Rated 5 stars out of 5
by Les Hurst - Posted on 15 February 2024
I contacted the surgery with a health issue.. following triage I received a telephone call from a doctor who after paying due diligence to my general health diagnosed my issue. Medicines were prescribed and were ready to collect by mid afternoon. The tablets were very effective and a follow up appointment made for the end of the course. Face to face Appointment was duly conducted and further tests ie bloods were scheduled. The time and care thoroughness and concern were much appreciated as was the knowledge of the staff. My gratitude to you all.
Visited February 2024
Review titled Village Health Group
Replied on 26 February 2024
Hi, thank you for your review. I have send this around to our team as I know they would appreciate your kind words. We are grateful for your time you have taken to write your review- Many thanks VHG Admin Team
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Review titled Great practice
Rated 5 stars out of 5
by Jill Jennison - Posted on 29 February 2024
Recently I have received excellent service from the East Leake surgery. Following a routine health assessment, I needed further investigations. The follow up appointments occurred within 2-3 weeks and were efficiently carried out at Ruddington and the City hospital. I was most impressed by the attention and kindness of all the NHS staff. The staff on the East Leake reception desk were also very accommodating and I received an unexpected follow up call from the GP who had carried out the initial consultation. I therefore found the whole experience to be very reassuring on many levels and remain impressed and grateful for the all round care that I received at East Leake. Many thanks again.
Visited January 2024
Review titled Village Health Group
Replied on 29 February 2024
Hi Jill, thank you very much for your review and kind words. We have passed this onto our team as I know they would really appreciate it. We thank you again for the time you have taken to write your feedback- Many thanks, VHG Admin Team
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Review titled Exceptional Care Experience
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
I was struggling with depression. Throughout this time I have met with kindness, what I think of as the human touch. I am thankful for the listening ear and thoughtfulness that has help me repair. Thank you
Visited November 2023
Review titled Village Health Group
Replied on 15 February 2024
Hi, thank you very much for your 5 star review. I have passed this on to all members of staff as I know they would appreciate your kind words. We appreciate the time you have taken to write your review. Many thanks- VHG Admin Team
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Review titled Very Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2023
I have waited just over a month now for a letter from my son’s GP as proof of his disabilities. Initially I had to wait 14 days for the doctor to return from his annual leave, I then spoke directly with the GP concerned and was told the letter would be ready two days later. It never arrived. For the past two weeks I have been chasing this letter as a matter of urgency. I have called into the surgery twice, rang several times to be told by receptionists that I won’t get it for free (I wasn’t expecting to!), that they’ll pass on my query to his secretary as a matter of urgency ect ect! I have 48hrs in which to submit this very urgent letter to the local council before my application, which has so far taken three and a half months is cancelled altogether and I will have to start the entire process again! I am absolutely furious that I have been kept waiting this length of time when the doctor and the reception staff are aware of the urgency. If the doctor didn’t want to write this letter, I would have appreciated it if he told me in the first place. Don’t promise something for two days later and then not go through with it! I expected more professionalism than this and I certainly don’t need the patronising tone from the receptionist when I enquire as to where said letter is. I am livid in the extreme at the shocking lack of service and poor attitude of the reception staff in general.
Visited October 2023
Review titled Village Health Group
Replied on 15 February 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable us to look into this further would you please contact us via by email or you can complete a complaints form on our website. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled . Good start to my annual Review
Rated 5 stars out of 5
by Suella Postles - Posted on 24 August 2022
Annual review bloods taken with phebotamist who was careful and pain free. A good experience although everyone was suffering from the extreme heat. Rated an Outstanding Practice. I've always had a very good service over the last 30 years. It isn't the NHS's fault they have been serially underfunded over the last years.
Visited August 2022
Review titled Village Health Group
Replied on 13 January 2023
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.