Vale Medical Centre
195-197 Perry Vale, Forest Hill, London, Greater London, SE23 2JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Well run and nice staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2025
I recently moved to Vale Medical from another GP in the area and have been amazed at how well run it is. The system to get appointments bypasses the usual 8am phone scramble and you get a fast response. The reception staff are also very helpful. Recently had my smear test done and the nurse was so friendly and great at making me relax beforehand.
Visited March 2025
Review titled Vale Medical Centre
Replied on 12 March 2025
Dear Service User Thank you so very much for your review. Very much appreciated by the team. Kind Regards Vale Medical Centre
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Review titled Helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2025
I filled in the online form for my 15 year old son this morning. it was swiftly communicated via text that a local pharmacy would be in touch to see my son. I was concerned that they wouldn't be able to confirm if he had tonsillitis or glandular fever. I called the practice and after a short time on hold I spoke to the receptionist who was very helpful explaining to me exactly what would happen and how my son would be dealt with to ensure a correct diagnosis. I really appreciated that receptionist took the time to explain everything to me despite the pressure the surgery is under.
Visited February 2025
Review titled Vale Medical Centre
Replied on 12 March 2025
Dear Service User Thank you very much for your review and feedback. I am pleased to hear that the service provided was acceptable. Kind Regards Vale Medical Centre
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Review titled Versatile and friendly practice
Rated 5 stars out of 5
by Kath - Posted on 05 February 2025
I have been with this GP for 5 years, including while having a baby. The reception staff are helpful and friendly, the nurses wonderful, and I have my own gp. The experience has overall been great, especially navigating health needs of a child and as mother. Highly recommend. My only negative experience was during an over 40 ‘health check’ (summer 2024) where the staff member was unhelpful and advice not especially useful… seemed to be a box ticking exercise.
Visited January 2025
Review titled Vale Medical Centre
Replied on 12 March 2025
Dear Kath Thank you for your review. Regarding your last NHS health check, please do get in touch with the Manager if you would like to discuss this in more detail. Kind Regards Vale Medical Centre
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Review titled Warm, friendly, knowledgable and efficient
Rated 5 stars out of 5
by Satal Thethy - Posted on 13 November 2024
The Phlebotomist (I cant use names on this forum apparently) is a great member of staff and makes giving blood samples really efficient and about as comfortable as it can be. thank you. The reception staff were friendly, informative and polite.
Visited November 2024
Review titled Vale Medical Centre
Replied on 12 March 2025
Dear Satal Thank you very much for the feedback, Please rest assured that it will be passed to our colleague. Many thanks Vale Medical Centre
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Review titled Wonderful Practice
Rated 5 stars out of 5
by Kate Adams - Posted on 26 April 2024
After completing the online form was given an appointment within 2 hours. Fantastic service which did not happen a few months ago. New DRs and Receptionists - a fantastic place to have in the community.
Visited April 2024
Review titled Vale Medical Centre
Replied on 30 April 2024
Dear Kate Thank you very much for taking the time to post a positive review. We really appreciate the feedback and glad you had such a positive experience. Vale Medical Centre
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Review titled No Idea if Doctors even exist at this practice.
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
Nearly severed my finger a week ago and was told by hospital change dressing on 3rd follow up with Dr on day 5. Attended surgery in Person and asked for Dr appointment which I then found on arrival had been allocated as a change dressing only with a nurse. Whilst nurse was very nice the state of the dressing post being done was so bad I changed it myself once I got home again. Whilst there people only referred to notes from local Urgent care that I attended and not the specialist I was sent onto at Plastic Surgeon Urgent care in Westminster after initial triage (same day). And when they did find something from St Thomas’s they said it gave no details of treatment (which was strong antibiotics and multiple 14 day stitches back and front of knuckles). I am assuming that the Dr follow up I was supposed to get was to check if I had damaged nerves, needed additional physio to get movement back, issues with antibiotics (I have a track record of not being able to take most types) etc but I guess I will never know as the response to I need a dr’s appointment for follow up was from (very nice) receptionist was for her to complete an online form so that the computer could send me a text saying no doctor appointments go to urgent care hospital instead. Not really an appropriate use of urgent care unit is it. I honestly wish I have never transferred to here as have yet to get to see a doctor in the 5 years I have been with the practice. They send random texts (number now blocked) despite being told use the post for information updates and they keep trying to sign me up for loads of “care check ups” to see if I have all sorts of ailments of this that and the other but when I am actually ill or need something done, there are no appointments and no follow ups. Guess the appointments are full with people on random check ups. The availability of actual treatment and appointments you get here, certainly wouldn’t inspire me to have any random “check ups” done because of it did show I needed treatment I doubt it would be available or followed up on by anyone here. Totally lost faith with NHS and their web based treatment and reporting and this tbh this doctor’s practice. Only recommendation I make about this place is avoid it. Couple of plus points though - the new receptionists are much pleasanter and helpful than the folk they had before, & the nurse was very nice even if I didn’t need to actually see her. But this tick box approach to medical care simply doesn’t work well. The computer says no you don’t need a doctor and doesn’t have full notes on it and ultimately I never agreed for my medical records to go into cloud storage either or for people other than a Dr to view. If fact have ticked several boxes on forms saying no to it. Receptionist seem to have full access to your notes. Used to only be doctor who had that.
Visited April 2024
Review titled Vale Medical Centre
Replied on 30 April 2024
Dear Patient I am sorry that you feel that we are not meeting your requirements as a patient. I can assure you that have indeed 10 GPs working at the Practice and are currently in the process of recruiting another. Furthermore, we are continually reviewing how we offer appointments and how we prioritise patients, hence you been offered an appointment with the Practice Nurse for a dressing change. Please contact the Practice Manager to discuss further your complaint. We would welcome the opportunity to listen to any comments and suggestions you may have on how we can improve the service within the limits imposed upon us. Vale Medical Centre
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Review titled Excellent Job
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2024
I went in for a smear test and was extremely nervous. The Doctor was lovely - she relaxed me instantly, had an amazing bedside manner and was very calming and gentle. It was over before I knew it and completely painless. For anyone needing a cervical smear test, I highly recommend The Vale Medica Centre.
Visited April 2024
Review titled Vale Medical Centre
Replied on 16 May 2024
Der Patient Thank you very much for your feedback. Please rest assured that it will be shared with the team. Kind Regards Vale Medical Centre
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Review titled Very good clinicians
Rated 5 stars out of 5
by Sam Thompson - Posted on 09 March 2024
I registered recently as a new patient. Completed a klinik form yesterday and the GP called me in the afternoon. Extremely efficient. Much better than ringing at 8 am for an appointment which would be impossible to get.
Visited March 2024
Review titled Vale Medical Centre
Replied on 18 March 2024
Dear Sam Thank you very much for taking the time to post a positive review. We really appreciate the feedback and glad you had such a positive experience. Vale Medical Centre
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Review titled Very friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
I attended my appointment yesterday. Both receptionists were very friendly and helped me with me prescription. The GP was very attentive.
Visited March 2024
Review titled Vale Medical Centre
Replied on 05 March 2024
Dear Patient Thank you very much for taking the time to post a positive review. We really appreciate the feedback and glad you had such a positive experience. Vale Medical Centre
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Review titled Better than Great Practice
Rated 5 stars out of 5
by John Marmo - Posted on 08 May 2024
Been having problems for about 4 months. And the two Doctors who dealt with me were excellent. Cant say their names or which surgery. .shame. One female and one Male Doctor. The left surgery reception window. when you go in.. Thank you. Very much.
Visited March 2024
Review titled Vale Medical Centre
Replied on 16 May 2024
Dear Mr Marmo Thank you so very much or your review which will be shared with our team. Kind Regards Vale Medical Centre