Vale Medical Centre
195-197 Perry Vale, Forest Hill, London, Greater London, SE23 2JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
Avoid this place! I rang after a 111 call where I was advised to book an urgent appointment with this practice, but the person who answered was dead set on being unhelpful and rude, repeatedly cutting me off and feeding me misinformation just to get me to go away.
Visited February 2024
Review titled Vale Medical Centre
Replied on 23 February 2024
Dear Patient - I am sorry to hear about this. I would be grateful if you could please contact the Practice Manager to discuss this incident so that it is investigated? Many thanks in advance, Vale Medical Centre
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Review titled Pleasant GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
I recently joined and am very pleased with the service received from the Nurse and GP due to my asthma which needs to be checked a timely manner. Thank you to all. Very much appreciated.
Visited February 2024
Review titled Vale Medical Centre
Replied on 05 March 2024
Dear Patient Thank you vey much for your positive feedback which will be shared with the staff. Kind Regards Vale Medical Centre
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Review titled Lovely and friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
I am a new patient and am very happy with the service received so far. Completed a form and got an appointment within 6 days. Nothing urgent so happy to get an appointment. In the other practices you need to call and try your luck. Thank you
Visited February 2024
Review titled Vale Medical Centre
Replied on 01 March 2024
Thank you very much for your positive feedback and this will be shared with our team. Kind Regards Vale Medical Centre
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Review titled Very good GPs
Rated 5 stars out of 5
by S Morris - Posted on 08 March 2024
As I am going through bereavement, the care, time and empathy offered to me has been invaluable. Very good GPs.
Visited January 2024
Review titled Vale Medical Centre
Replied on 18 March 2024
Dear Patient Thank you very much for taking the time to post a positive review. We really appreciate the feedback and glad you had such a positive experience. Vale Medical Centre
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Review titled Awful triage system
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2024
Every time I’ve tried to book an appointment for my baby son through the system I’ve been told to go to a&e. Even when I requested non urgent appointments. The practice used to keep daily appointments for young children but they seem to have changed their policy to not see children at all, unless it’s for vaccinations.
Visited January 2024
Review titled Vale Medical Centre
Replied on 26 January 2024
Dear Patient, Thank you for your feedback and I am sorry to hear about your dissatisfaction. We still have appointments reserved for children but once they are booked we can not add anymore patients to the list for patient safety. Hence, the GP advising the child to attend the urgent care. Please do contact the Practice Manager and we will be able to discuss and explain the triage system in more detail. Many Thanks vale Medical Centre
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Review titled Excellent patient care
Rated 5 stars out of 5
by Jyoti - Posted on 13 March 2024
Very friendly staff they changed my appointment as I was early and they have free slots clinician was very friendly explained my problem in detail and prescribed medication guess what recover in 2 days very good I definitely recommend if anyone wants to use GP services
Visited January 2024
Review titled Vale Medical Centre
Replied on 18 March 2024
Dear Jyoti Thank you very much for your positive feedback. This will be shared with the team. Kind Regards Vale Medical Centre
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Review titled New System is inhumane - Sorry !
Rated 3 stars out of 5
by Anonymous - Posted on 12 December 2023
I've been with Vale Medical Centre for over 20 years and previously was always thoroughly impressed with the service. Always able to get a same day appointment if you called bang on 8.30 (and recently 8) am. Until this new system came in, which entails filling in forms. I suffer with regular severe chest infections due to a chronic illness which can only be cleared with antibiotics, this leaves me weak & unable to breathe properly with regular coughing fits. I just needed urgent antibiotics to clear it and they offered me an appointment 7 days later!! Furthermore I look after my elderly neighbour, there is No way she could navigate that system & I worry greatly for those with mental & physical disabilities in accessing services. The staff will still be great I'm sure ..but this system is inhumane & dangerous ! Sorry but it's true.
Visited December 2023
Review titled Vale Medical Centre
Replied on 10 January 2024
Dear Service user, I am sorry to hear about the difficulties you have encountered when completing the online system. While we understand your frustration, please be assured that we are trying to do our best with the limited resources. I can also assure you that our reception team is always happy to help and can complete the online forms to all patients unable to do so. If you would like to discuss this in more detail, please do contact the practice manager. Many thanks Vale Medical Centre
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Review titled Appointment after 5 days
Rated 3 stars out of 5
by Anonymous - Posted on 03 January 2024
I agree with previous review. I filled in the form and stated when I cannot have the appointment within next 4 days, then they made appointment outside of those dates. So what is the point of asking those not available days? Also I have asked for certain doctor but I was given somebody else, I thought that was odd especially after 5 days from the day filled in the form. Yes I am concerned about the lateness of the appointment. If I need antibiotics, I cannot wait that long.
Visited December 2023
Review titled Vale Medical Centre
Replied on 10 January 2024
Dear Service user, I am very sorry to hear about your dissatisfaction and I can only apologies for our mistake. I will be passing this feedback to the admin team who book and offer the appointments to the patients. Vale Medical Centre
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Review titled Amazing new appointment system
Rated 5 stars out of 5
by James Dodds - Posted on 14 September 2023
I love the new system - able to fill a form and receive an appointment without being on the phone for ages. Staff are always nice
Visited September 2023
Review titled Vale Medical Centre
Replied on 10 January 2024
Thank you very much for your review and kind words which will be passed to the team. Vale Medical Centre
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Review titled Excellent service
Rated 5 stars out of 5
by James Dodds - Posted on 14 September 2023
Used the new booking system and I’m very impressed! Very efficient!! GP took time to spend with me to explain it all.
Visited September 2023
Review titled Vale Medical Centre
Replied on 10 January 2024
Thank you very much for your feedback which will be passed to the managing team. Kind Regards Vale Medical Centre