Upper Halliford Medical Centre - Ratings and reviews
Reviews
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
Phones rarely answered and when they are you have been hanging on (not peak time) for at least 1 hour when you were number 3 in que. Takes weeks even months and continuous phone calls and online form filling and then still no appointment.
Visited March 2024
Upper Halliford Medical Centre has not yet replied.
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Review titled Do any real doctors work here?
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2023
I have never seen a doctor, just the ‘GP assistant’ who is unable to give expert advice (not his fault). I am always directed to email in when asking for specific advice or guidance. I think this is just a sort of prescription processing centre. Reception staff always lovely though.
Visited October 2023
Review titled Upper Halliford Medical Centre
Replied on 23 October 2023
Hi Thank you for your feedback and we are sorry that you feel you have not received a good service from the practice. Unfortunately as you have chosen to leave anonymous feedback we are unable to respond directly unless you contact the practice directly. We do advertise that we have a robust complaints process available and if patients have a concern we advise them to use that rather than through anonymous feedback.
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Review titled Understaffed/under resourced
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2023
There only seems to be one consistent doctor at the surgery - and then a rotating door of locums. Whenever I have called to make an appointment for the same day I have spent around an hour on hold, sometimes more. When calling later in the day to make more long-term appointments the situation is no better, again 45 minutes on hold. Phone appointments are often given, with a 2 hour window which is often not met. If you miss the call, they don't call back. They may then ask you to come in at any given time. There is no understanding that people have lives to lead - work/childcare/transport to balance. The receptionist and doctor themselves are always kind/polite/caring but often this is lost in the frustration caused by seeking medical help in the first place.
Visited August 2023
Review titled Upper Halliford Medical Centre
Replied on 24 August 2023
Thank you for your review and we are sorry that you feel the service did not meet your needs. As you have posted anonymously we would ask you to contact the practice directly so that we can look to resolve your concerns. We are not able to resolve these in the public domain.
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Review titled Utter disappointment
Rated 1 star out of 5
by Mark Coward - Posted on 09 August 2023
My mother passed away on Thursday 27th July 2023, we are still waiting for a GP from this practice to return from holiday for the death certificate to be signed (apparently no one else is available to do it) we have now cancelled 2 pencilled in dates for the funeral as when the certificate is finally signed there is a further 2 week wait for registration appointments, there is no guarantee our 3rd date will stand either which is currently 28 days since her passing. I cannot express the pain this is causing my family all because a GP has gone on holiday!
Visited July 2023
Review titled Upper Halliford Medical Centre
Replied on 24 August 2023
Dear Mr Coward We are sorry to hear of your experience and we would like to be able to review your concerns. Could you please contact the surgery so that we can look into the issue further. Many thanks Upper Halliford Medical Centre
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Review titled Always a locum
Rated 2 stars out of 5
by Anonymous - Posted on 28 July 2023
Trying to get a repeat prescription is like trying to get blood out of a stone, even when requested on a pharmacy delivery app. Been waiting for over 2 weeks for the repeat to be authorised and even then not all items are authorised and some are still pending. Sadly this surgery has gone downhill over the last 6+ months.
Visited July 2023
Review titled Upper Halliford Medical Centre
Replied on 31 July 2023
Dear Patient We are sorry to hear of your experience as this is not the level of service we like to provide at the practice. Unfortunately you have chosen to put your comment anonymously and we cannot respond further here as we are unable to verify the patient. We do have a robust complaints/concerns procedure and would ask you to contact the surgery directly so that we can look into your concern. Thank you for your feedback
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Review titled Great location but not the practice
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2023
Had to call 111 for health issues. I've been told. My GP will call me in given time. I'm still waiting after 5 days... l mentioned this because it's not the first time...
Visited March 2023
Review titled Upper Halliford Medical Centre
Replied on 23 March 2023
We are sorry to hear of your experience but it may not be the GP practice that is at fault however we would ask you to contact the practice directly as it is unusual for a patient to wait 5 days before advising they have not been contacted. We would look forward to resolving your concern
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Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2022
2 referrals not sent correctly, delaying treatment for my child by 4 months. One referral was never sent even though they emailed to confirm it was, one was sent to an adults department instead of paediatrics. Constant battle to see a GP in person. Do not feel cared for.
Visited October 2022
Review titled Upper Halliford Medical Centre
Replied on 11 January 2023
We are sorry to hear of your experience as this is not the level of service that we strive to deliver. Unfortunately as you have chosen to remain anonymous we cannot address your concern directly. However if you would like to contact the surgery directly we would be more than happy to review this for you. Thank you for contacting us about your care as we value all feedback positive or negative as this helps us to improve.