Tower Hill Partnership - Ratings and reviews
Reviews
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Review titled Helpful & Courteous
Rated 4 stars out of 5
by Bertram - Posted on 26 April 2024
Phoning a Doctor, Hospital or otherwise to discuss medical issues and be stressful for the patient. What I received from Tower Hill Surgery was professional understanding, thoughtfulness with a helping and courteous approach. That made me calm and at the same time made my day I cannot recall the name of the receptionist but I leave with a thank you. Excellent!
Visited April 2024
Tower Hill Partnership has not yet replied.
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Review titled Great Practice!
Rated 5 stars out of 5
by Julia - Posted on 12 March 2024
I visited an emergency GP yesterday and was thoroughly impressed by the experience. The GP was absolutely amazing and highly knowledgeable, taking the time to explain many issues in detail. I was prescribed medication and even underwent further tests in the practice on the same day, assisted by a lovely nurse. I am truly grateful for the exceptional care provided. Thank you so much.
Visited March 2024
Tower Hill Partnership has not yet replied.
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Review titled Just go to the hospital
by Maxine Morgan - Posted on 18 March 2024
I have been number 8 in the queue on the telephone for almost an hour until I gave up after being told that i need to contact my moms GP and get her seen or spoken to by them, by the other services i contacted who are involved with her care. My mother is 67 and goes up and down in regards to her health. I need the services to work together so mom can get back on her feet but someone is always missing and the GP has been AWOL virtually since November. I've managed to get them to call me back once or twice over the phone but there is no consistency and its not like im calling every week. You cant get an appointment, or an online triage appointment its like the lottery and they don't come out to see you, my mom, who is housebound and physically cannot get to the GP, is still waiting for a GP to see her at home since September 2022. You can't call, you cannot or are prevented from making a complaint via the website because the system kicks you out, hence why I've had to tick 'yes' to having a good experience and have been redirected to here. Select 'no' and you are kicked out. Trying to communicate is a roadblock. I have more success with the attached pharmacy than I have with the GP. Absolutely terrible. People are dying with the services being changed to this, minimal/zero access method. So if you can, either try your luck with a walk in or just pack refreshments and do he 4-6 hour wait at A&E.
Visited March 2024
Tower Hill Partnership has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Mr Khan - Posted on 14 March 2024
I tried to book a appointment over the phone but was told that I need to book this online, so I tried to book the appointment online over a weekend but was unable to so I tried to contact the surgery the following Monday and after 25 mins on hold finally got through and explained to the receptionist that I would like to make a appointment to see a doctorand I have tried to book a appointment online over the weekend to be told that the service is only available on weekdays not weekends. I explained that it would be difficult to do within the week due to work commitments Finally the receptionist agreed to book the appointment for me online and said that I would receive a call within 48 hrs I also received a message confirming this. 3 days later still no phone call so I called the surgery again to see what the delay was and was told that the doctor will call you when there free. Two weeks later received a call and the doctor asked what the issue was to which I asked if he had any notes, he said yes but rather hear it from myself, I explained the issues I was having and was told that I need to book a blood test and that he has got the paperwork ready and gave me a phone number to call. I have tried to call the number over two days and was on hold / waiting for someone to answer for over 45 mins so I decided to call the surgery back and explain the issue and I need to get the test done quite quickly so the receptionist gave me a booking for two weeks time. I think the service that I have received is appalling having to wait to speak to a doctor, having serious issues and then having to wait again for nearly two weeks for a blood test. I try to avoid visiting the doctors unless there is a issue and there is but its like no one cares anymore I think the service I have received has been way below my expectations and feel very let down by the medical practise
Visited March 2024
Tower Hill Partnership has not yet replied.
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Review titled Terrible experience
Rated 2 stars out of 5
by Anonymous - Posted on 08 February 2024
I range the day before to book in for a blood test and was told i am booked in for the following day at 9:45. I even received a text message to confirm this! So i cancelled 2 meetings at work, 1 of which is with important clients because health comes first. I went in the cold and wet weather to the medical practice to be told you don’t have an appointment today its next week. I was made to feel it was my own fault for coming on the wrong day. When i showed my text the receptionist said my colleague sent it in error. No apology or anything. I think this is disgusting i have taken time out to come and changed meetings just to be told its the wrong date. They made a mistake but were very washy about it. I just walked away from the situation in the end. I question if next week my appointment will be the real thing or will i be told again its the wrong day!
Visited February 2024
Review titled Tower Hill Partnership
Replied on 15 February 2024
Dear Patient, thank you for providing feedback. I apologise for your poor experience. If you could contact me, I can investigate this as this should not have happened. Please contact me to discuss as I cannot resolve this without more details. My direct dial is 0121 269 2531. Regards Debbie Wykes, Patient Experience Manager
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Review titled Quick response
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2023
I asked for a telephone appointment within next few days. My normal experience has been at least a week or usually 2 weeks wait. The appt was on behalf of my son who has high functioning autism suffering with depression. I was amazed I had a call the same day in the morning and a face to face appointment arranged for following week. So relieved this was given serious attention.
Visited November 2023
Review titled Tower Hill Partnership
Replied on 15 February 2024
Dear Patient, thank you so much for your positive feedback. We are pleased to hear that our appointment system worked well for you and your son. Your feedback will be passed to the relevant staff. Regards Debbie Wykes, Patient Experience Manager
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Review titled Not working
Rated 2 stars out of 5
by Anonymous - Posted on 01 November 2023
I have not attempted to use Doctors for a few years regarding illness, today was my first experience. I tried for appointment on the phone, i was told i had to fill in from on line for this. I was then directed to pharmacy next door and to turn up to be seen. I did this to be told i need an appointment and shouldn't have been sent there. I have no idea anymore how i get seen by a doctor. I have worked and paid contributions for 27 years but i feel like i'm back of the queue compared to others that have not contributed to these services. If i could opt out and go private i would. I seem to have more trouble getting seen by my surgery compared to others i work with.
Visited November 2023
Review titled Tower Hill Partnership
Replied on 15 February 2024
Dear Patient, thank you for your feedback. I apologise that your recent experience was not good when booking an appt at the surgery. If you would like to discuss this further, please do not hesitate to contact me. Regards Debbie Wykes, Patient Experience Manager
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Review titled Fantastic nurses
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
Had reason to have interactions with 2 of the nurses on separate occasions , one for a smear and one for B12 injection - absolutely lovely ladies - so friendly and reassuring - fantastic service
Visited November 2023
Review titled Tower Hill Partnership
Replied on 15 February 2024
Dear Patient, Thank you so much for your positive feedback. This feedback will be passed to the Nursing Team who I am sure will appreciate such a wonderful review. Regards Debbie Wykes, Patient Experience Manager
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Review titled Blood test
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
Years of regular blood tests at practice and hospital and often experience problems with missing test and pain. At the surgery the blood test were accurate the technique was amazingly pain free and the person taking the test was kind and supportive … as far as tests go… the best one I ever had. We laughed at the end and I said ‘you are like a ray of sunshine’ thank you!
Visited September 2023
Review titled Tower Hill Partnership
Replied on 28 September 2023
Dear Patient, thank you for your positive feedback. We appreciate the time taken for you to post this review and you can be assured that your kind comments will be passed to the staff concerned. Regards Debbie Wykes, Patient Experience Manager
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Review titled Seen quickly
Rated 4 stars out of 5
by Anonymous - Posted on 02 August 2023
Receptionist was very helpful and arranged an appointment for me within 2 hours for me to see a doctor.
Visited August 2023
Review titled Tower Hill Partnership
Replied on 28 September 2023
Dear Patient, thank you for your positive feedback. We appreciate the time taken for you to post this review and you can be assured that your kind comments will be passed to the staff. Regards Debbie Wykes, Patient Experience Manage