Tower Family Healthcare
16 Market Street, Tottington, Bury, BL8 4ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Contact systems do not work
Rated 2 stars out of 5
by T Walker - Posted on 04 October 2023
Ask my GP is offline. The number of GP at Tower Health is 48. The number of GP unavailable is 46. The two remaining staff work 5 days 08.00 to 18.30 This is for the period 4/10/2023 to 10/10/2023 (working days only) As require information only, it requires a 6 mile round trip or a lengthy wait on the phone. Is Ask My GP to be reinstated or abandoned.
Visited October 2023
Tower Family Healthcare has not yet replied.
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Review titled Caring Nurse Practitioner
Rated 5 stars out of 5
by Anonymous - Posted on 16 July 2024
First person to explain what she was going to do- what each blood test was testing - kidneys etc She explained I was to go back in two weeks - making an appointment there and then. I was told what she was going to do at that appointment. So kind, caring & informative. She put me at ease & didn’t make me feel that I was being rushed
Visited July 2023
Review titled Tower Family Healthcare
Replied on 18 July 2024
Dear Patient, Thank you for taking the time to provide feedback on your recent experience. We love to hear when patients are pleased about the service they have received, in this case booking an appointment, explaining the procedure and being kind & informative. We will share your feedback with everyone involved. Kind regards Sally Webster - Compliments and Complaints Manager
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Review titled Awful experiences
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2023
I frequently need antibiotics for infections which need prompt treatment, getting in touch with doctors is almost impossible and even when I'm told I will be put through as urgent and to expect a phone call back within 2 days the phone call never comes. I frequently need to rely on 111 to get hold of prescriptions. When I do manage to talk to doctors I am not treated with any compassion and I am certainly not given the time of day to try and sort out ongoing medical issues which causes me a great deal of anxiety.
Visited June 2023
Tower Family Healthcare has not yet replied.
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
I have been with this practice for over 40 years and have found that the level of service has gone down considerably since becoming part of the Tower Family Care Group. I recently had an experience where I was forced to use the 111 service and go for a prescription at 11.30 pm because the surgery had not phoned me back. It was a relatively simple condition requiring antibiotics and, had I been contacted by the surgery I would not have had to suffer such extreme discomfort for such a long period of time. My issue is not with any of the staff, who I have always found polite and helpful, but the system is failing miserably. You cannot get through on the phone, then when you do you are put on a list for a call back which may be the next day (even if you are in pain!) This has prompted me to change my GP practice.
Visited June 2023
Tower Family Healthcare has not yet replied.
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Review titled If you need medical help, don't bother calling this practice
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2023
You will die before you see a doctor from this practice. Asked many times to see a doctor, and all you get is a telephone call 6 weeks later. Not seen GP since coming out of hospital. Complained and got a standard letter about the pandemic, no apology or anything. It used to be the best practice, but now it is the worse in the country. I sometimes think they can't get any lower, but they do. AskMyGP is a joke. 40 minute wait on phone. Some receptionist are really lovely, but you can tell those who are fed up with the sham. When you do get a telephone consultation (if you mange to get one!!) you could speak to a medical person (not necessarily a doctor) from Greenmount, Minden, Spring Lane or Tottington. Take your pick. And you will never speak to the same person again, so you have to explain your problem over and over again, getting a different response each time. If I could sum up Tower Family Healthcare in a short sentence... don't bother phoning them. It isn't worth it - no matter how ill you are. There are better ones out there....
Visited May 2023
Tower Family Healthcare has not yet replied.