Tower Family Healthcare
16 Market Street, Tottington, Bury, BL8 4ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Need to be on your last legs
Rated 1 star out of 5
by Ellie Trueman - Posted on 25 May 2024
Rang the surgery to request some blood tests, told the receptionist my symptoms and that I thought it might be IBS or Coliec disease. Although she could see on my record that I had been to A&E days before, she replied “As it is Not Urgent !! I will get the nurse to call you next Tuesday 🤦🏼♀️. Rang my mum in tears who ended up demanding to speak to my own surgery and then to complaints and complaints manager (not a typo). My doctor receptionist was very helpful and triaged her more urgently. Doctor rang later that evening, examined over the telephone 🤦🏼♀️, advised blood tests, but still no offer of Face to Face. Wednesday ended up back in A&E, outcome possible Gastrointestinal. Third visit on Saturday resulted in ultrasound and waiting for endoscopy 🤷🏼♀️…,, Not Urgent 🤔 absolute waste of time 😡
Visited April 2024
Review titled Tower Family Healthcare
Replied on 30 May 2024
Dear Ellie, Thank you for taking the time to provide feedback on your recent experience. We do welcome all feedback to tell us what we are doing right and what we can do to improve the services we provide to our patients. Thank you for giving us the opportunity to look in to and resolve your concerns. If you need to get in touch with us in the future about new concerns, you can reach our Compliments and Complaints team. You can find out more information via our website: https://towerfamilyhealthcare.co.uk/patient-info/complaints-compliments/ Kind regards Sally Webster Compliments and Complaints Manager
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Review titled Quick to respond
Rated 4 stars out of 5
by mary - Posted on 18 March 2024
I had a call back from a GP at 5:25 & he promised I would have someone from physio call me next day. After a couple of phone calls the next day I was seen by a lovely physiotherapist, had a half hour session & was emailed some exercises to do at home. A great big thankyou to everyone that dealt with me.
Visited March 2024
Review titled Tower Family Healthcare
Replied on 19 March 2024
Dear Mary, Thank you for taking the time to provide feedback on your recent physiotherapists appointment. We are delighted to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. We will share your feedback with everyone involved. Kind regards, Sally Webster - Compliments and Complaints Manager
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Review titled Wonderful practice
Rated 5 stars out of 5
by Louise French - Posted on 19 February 2024
Been with this practice a long time. Never had a problem with appointments and staff always obliging. Recently had a health scare involving further tests at hospital and the Gp and Reception staff went above and beyond to reassure me and get everything done in a timely way so I could go on a long planned trip of a lifetime. I cannot praise them enough and am still grateful for their help
Visited February 2024
Review titled Tower Family Healthcare
Replied on 20 February 2024
Thank you, Louise, for taking the time to provide your lovely feedback on your recent experience. We love to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. We will share your feedback with everyone involved.
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Review titled Good medical service
Rated 5 stars out of 5
by george michael horwood - Posted on 27 February 2024
Had appointment with physiotherapist that was good. He was concerned with some issues with my health and after his session he asked me to wait in the surgery until he could get a doctor tom see me. A doctor did see me , after an examination did reassure me about the concerns.
Visited February 2024
Review titled Tower Family Healthcare
Replied on 19 March 2024
Dear George, Thank you for taking the time to provide feedback on your recent experience. We love to hear when patients are pleased with physiotherapist & GP services. We will share your feedback with everyone involved. Thank you, kind regard Sally Webster - Compliment and Complaints Manager
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
I have been with Greenmount a very long time , it was the best surgery. But now I wish I could find somewhere else . Hard to get appointments even though surgery never hardly anyone in, if there are they usually for the nurse. Prescription take days for acute. Since going into Tower Health I hear people complaining all the time. I have been in two weeks on the run to speak to a doctor regarding a new condition , stress levels high enough without not being able to get an appointment.
Visited February 2024
Review titled Tower Family Healthcare
Replied on 19 March 2024
Dear patient, Thank you for taking the time to provide feedback on your recent experience. We welcome all feedback from our patients to tell us what we are doing right and what we can do to improve the service we provide. If you would like us to look into this matter for you, please do not hesitate to get in touch. You can find the contact details for our Compliments and Complaints team via our website: https://towerfamilyhealthcare.co.uk/patient-info/complaints-compliments/. Kind regards Sally Webster Compliments and Complaints Manager.
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Review titled Cannot get appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
Phoned at 9 am as app for online appointments for Greenmount, was full within 20 mins as it always is. As usual message saying extremely busy call volumes, waited 1/2 hr and was still more than 30 people in the queue, went into the surgery and was told no one there due to sickness to answer the phone. No appointments available even though I may have two fractured fingers and pain in my arms and wrists due to a fall. Said they would pass to triage nurse would not get back to me on the day. Absolute disgrace. Waiting room only had 2 patients sat there and about 30 empty seats. It never gets any better. Something is very wrong with this practice. Same story with people I speak to who are patients there too.
Visited February 2024
Review titled Tower Family Healthcare
Replied on 20 February 2024
Thank you for taking the time to provide feedback on your recent experience. We welcome all feedback from our patients to tell us what we are doing right and what we can do to improve the services we provide. If you would like us to look into this matter for you, please do not hesitate to get in touch. You can find the contact details for our Compliments and Complaints team via our website: https://towerfamilyhealthcare.co.uk/patient-info/complaints-compliments/. Kind regards Sally Webster - Compliments and Complaints manager.
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Review titled Terrible service
Rated 1 star out of 5
by G O - Posted on 25 January 2024
Phoned yesterday morning re daughter ill with suspected uti. Was told a dr would phone back- no phone call received. Today rang Tower again and was told they couldn’t handle her case and to ring 111. We ended up in A&E for 4 hours (where it was extremely busy but got excellent treatment)- this could have been avoided with a phone call or a doctor’s appointment. What waste of A&E resources
Visited January 2024
Review titled Tower Family Healthcare
Replied on 29 January 2024
Thank you for taking the time to provide feedback on your recent experience. We welcome all feedback from our patients to tell us what we are doing right and what we can do to improve the services we provide. If you would like us to look into this matter for you, please do not hesitate to get in touch. You can find the contact details for our Compliments and Complaints team via our website: https://towerfamilyhealthcare.co.uk/patient-info/complaints-compliments/
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2023
My husband has dementia and the Consultant at the memory clinic changed his antidepressant prescription on the 28th of November. It's now the 13th of December and I still haven't managed to get the new medication. The receptionist I initially spoke to didn't seem to have a clue but I trusted her to sort it out. Since then I have tried to contact the surgery twice but gave up after 30 minutes. I'm not well either and we really don't need all this hassle. I will change my practice as soon as I can. This is sad as we have been with them since1982
Visited December 2023
Review titled Tower Family Healthcare
Replied on 14 December 2023
Dear patient, Thank you for taking the time to provide feedback on your recent experience. We welcome all feedback from our patients to tell us what we are doing right and what we can do to improve the services we provide. If you would like us to look into the matter for you, please do not hesitate to get in touch. You can find the contact details for our Compliments and Complaints team via our website: https://towerfamilyhealthcare.co.uk/patient-info/complaints-compliments/ Kind Regards Sally Webster - Compliments and complaints manager.
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Review titled Fabulous Practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
Since moving to Tower Family Healthcare at the start of the year I have seen a few different GP's for different reasons and they have all been very welcoming and thorough with the appointment and sent me for tests etc. I have also dealt with the reception team a lot over the phone who have been really helpful and kind
Visited November 2023
Review titled Tower Family Healthcare
Replied on 21 December 2023
Dear patient, Thank you for taking the time to provide feedback on your recent experience. We love to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. We will share your feedback with everyone involved. Thank you, Sally - Compliments and complaint manager
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Review titled Great service today
Rated 5 stars out of 5
by E.H. - Posted on 10 October 2023
Rang Tottington at 8am for callback, very helpful receptionist arranged a face to face appt with gp on the day. Gp was very helpful and good service from everyone Have also seen the in-house physio recently who was very thorough & arranged a steroid injection with the gp. This has now been carried out & I am very grateful that the problem seems to be resolved
Visited October 2023
Tower Family Healthcare has not yet replied.