Thurrock Health Centre
55-57 High Street, Grays, Essex, RM17 6NBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 3 stars out of 5
by Diana R - Posted on 04 December 2023
I get an occasional phone call now and again and prescriptions are changed but apart from that my main problem is not being addressed, a paramedic visits twice a week to do the dressing but that is it
Visited December 2023
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 05 December 2023
Dear Diana, Thank you for taking the time to leave us feedback regarding your recent experience of the service you have received from the Surgery. I would like to apologise the service you have received. I assure you that all our staff, including receptionists are highly trained to carry out their duties in the most professional manner in order to uphold our very high standards of care. We share all feedback with the practice team I would like to invite you to book a speak up session with the practice manager to discuss this feedback further Kind Regards Llandys Barden Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Peter L - Posted on 10 December 2023
Just the way that all of the girls go out of their way to make things as easy as they can for you above and beyond great team
Visited December 2023
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 13 December 2023
Dear Peter Thank you for your feedback and taking the time to tell us about your experience. Your positive comments are most appreciated and will be passed onto the team at Thurrock Health Centre, Regards Llandys Barden Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 04 December 2023
Some clinicians tries to locate the root cause of the problem and giving medications to mask out symptoms or try medications to see if that will stope the symptoms. It's always good to locate the root cause or the symptoms before prescribing something.
Visited December 2023
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 05 December 2023
Dear Patient Thank you for taking the time to leave us feedback regarding your recent experience of the service you have received from the Surgery. I assure you that all our staff, including receptionists are highly trained to carry out their duties in the most professional manner in order to uphold our very high standards of care. You have chosen to remain anonymous which I understand and respect, however, this makes my investigation slightly more difficult as I cannot directly review the matter at hand. I assure you that every complaint/comment delivered to the practice is investigated, acted upon and learned from. Should you decide to contact me directly, we can work collaboratively to develop our practice and learn lessons to improve the services at Thurrock Health Centre so please do get in touch at your earliest convenience so we may discuss a progressive route forward. We share all feedback with the practice team I would like to invite you to book a speak up session with the practice manager to discuss this feedback further Kind Regards Llandys Barden Practice Manager
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 04 December 2023
It's hard to find appointments sometimes, also if a patient complains about a symptom or illness for long time they don't get referred to specialist or further investigation.
Visited December 2023
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 07 December 2023
Dear Patient I would like to sincerely apologise for the frustrating experience you had when trying to book an appointment At Thurrock Health Centre, we strive to provide the best possible care and service to our patients We understand the inconvenience caused by the extended wait time and the impact it had on your overall experience. To address these issues and enhance the patient experience, we have recently introduced e-consult as an additional option for booking appointments. E-consultations allow you to submit your symptoms and concerns online, providing our medical team with the necessary information to review your case and respond promptly. This new system aims to streamline the appointment booking process and minimise the need for lengthy phone calls, saving you time and effort, you can access e-Consult via our website. You have chosen to remain anonymous which I understand and respect, however, this makes my investigation slightly more difficult as I cannot directly review the matter. Patients feedback is important to Thurrock Health Centre and is used within Practice Meetings and protected learning. Feel free to contact us again should you require any further information. Kind regards, Llandys Barden Practice Manager
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Review titled My experience
Rated 1 star out of 5
by Otilia I - Posted on 23 December 2023
I don’t usually leave any feedback because I know the system and I know I have to be patient and insist as much as I can. I had an ultrasound on 9th of December and today 23rd of December and still waiting a text from GP with my results. My results were sent to Gp on 10th and I called myself to the medical centre to find out what happened as the Gp didn’t bother..they just said to wait. Finally they “located my results” but I still have to wait for their text..this was on 20th. My attempt on 15th to find out what happened failed. I know all the specialist appointments takes time but with if I’m waiting for no reason it’s making me very disappointed.
Visited December 2023
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 13 February 2024
Dear Otilia, Thank you for taking the time to leave us feedback regarding your recent experience of the service you have received from the Surgery. I would like to apologise the service you have received. I assure you that all our staff, including receptionists are highly trained to carry out their duties in the most professional manner in order to uphold our very high standards of care. We share all feedback with the practice team I would like to invite you to book a speak up session with the practice manager to discuss this feedback further Kind Regards Llandys Barden Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2023
The doctor was really nice, took her time to listen to my concerns and made my daughter feel understood and safe
Visited December 2023
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 11 December 2023
Dear Patient. Thank you so much for your incredibly positive feedback! We are thrilled to hear that your recent experiences at our surgery have been positive and that you've found our services to be efficient and accommodating. Knowing that our staff goes the extra mile to assist you, even during busy periods, reaffirms our dedication to delivering exceptional service. Your recognition of their efforts is truly uplifting and serves as a testament to their professionalism and genuine concern for your daughters well-being. Kind Regards Llandys Barden Practice Manager We firmly believe that building a strong and supportive relationship with our patients is crucial for providing the highest standard of care.
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Review titled My experience
Rated 5 stars out of 5
by Ian D - Posted on 08 December 2023
This occasion was good from the moment I started through to the conclusion of the issue. The help and support I got was as expected. Cannot fault the service over the past few days of help. Praise where it is due, I am honest enough to criticise if needs be. This time I have no complaints. Thank you THC and the staff involved in my care
Visited December 2023
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 11 December 2023
Dear Ian, We are truly grateful for your heartfelt feedback and kind words on NHS Choices. Your appreciation for our team is truly humbling. We take great pride in our dedicated staff who work tirelessly to provide exceptional care, particularly during challenging times for the NHS. Your acknowledgement of their efforts encourages us to continue our commitment to delivering the highest standard of service and compassion. Caring for our patients is not just a duty but a privilege, and we are honoured to have been a part of your healthcare journey for such a significant period. Your loyalty and continued support motivate us to constantly strive for excellence in every aspect of our practice. Once again, we want to express our heartfelt gratitude for your kind words and for entrusting us with your healthcare. It is patients like you who inspire us to keep up the good work and continue providing the best care possible. Kind Regards Llandys Barden
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Review titled My experience
Rated 5 stars out of 5
by Ross I - Posted on 09 December 2023
I called in on the day and I got an appointment. It was really great. I had to use the online service but it was amazing. The doctor called me back that day and look at my son so very good service.
Visited December 2023
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 11 December 2023
Dear Ross, Thank you for your feedback and taking the time to tell us about your experience. We will pass on your positive comments to our team, your feedback is hugely valued by the team. Your feedback encourages us to continue delivering high-quality and patient-centred care. We appreciate your trust in our services and look forward to providing excellent care in the future. If there's anything more, we can do for you, please don't hesitate to let us know. Thanks again Llandys Barden Practice Manager
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Review titled My experience
Rated 1 star out of 5
by Louise B - Posted on 04 December 2023
Once you actually get an appointment it’s ok, but the process of getting one is ridiculous. Would any commercial organisation ask all their customers to arrive at the same time? You make everyone call at 8am for appointments, which means I can never get through to cancel when an appointment is no longer required. You really cause your own issues with your silly policies
Visited December 2023
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 05 December 2023
Dear Louise I am very sorry to hear about your experience with our appointment booking service. Please accept my most sincere apology., Could I suggest that in future you can also use our e-consult service which can be accesses via our website. This generally helps avoid having to phone the surgery. We would like to encourage all our patients to make use of it as it is another way for contacting the surgery. I hope this is satisfactory and I hope that I have helped . Feel free to contact us again should you require any further information. Kind Regards Llandys Barden Practice Manager
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Review titled My experience
Rated 1 star out of 5
by Penelope W - Posted on 04 December 2023
Dr a spook to was very helpful but tale of two half medaction prescribed that I am allergic to and a week later still no correct percrisption given
Visited December 2023
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 08 December 2023
Dear Penelope Thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you experienced regarding your prescription. We understand the importance of accurate medication management and are actively addressing this issue to enhance our service. I can see from the records that the problem with the prescription has now been rectified and I apologise for length of time this took. Please feel free to reach out if there's anything more, we can do to ensure your satisfaction. Your feedback is invaluable as we continually strive to enhance our services. Many Thanks, Llandys Barden Practice Manager