Thurrock Health Centre - Ratings and reviews
Reviews
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 05 January 2024
After my appointment with the Locum Dr I asked the receptionist to print the xray form, she informed me that it wasn’t needed so I asked her to check if I had been referred for a chest xray, which she was unable to do as the Dr was still in my records. I felt that she could have checked with Dr instead of being unhelpful and on the verge of rude. I had just been told that I was having an urgent referral which had made me extremely anxious and upset. A little compassion and helpfulness from your receptionist regardless of the situation would have been wonderful. I also received a letter and leaflet about my potential cancer referral which came as a shock. Discussions with the Locum led me to think I was potentially being referred for cancer investigations but this was not mentioned or confirmed and the first ‘Official’ notification was the letter. E consult clearly works with quick appointments offered.
Visited January 2024
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 22 January 2024
Dear Patient, Thank you for taking the time to leave us feedback regarding your recent experience of the service you have received from the Surgery. I would like to apologise the service you have received. I assure you that all our staff, including receptionists are highly trained to carry out their duties in the most professional manner in order to uphold our very high standards of care. We share all feedback with the practice team You have chosen to remain anonymous which I understand and respect, however, this make my investigation slightly more difficult as I cannot directly review the matter at hand. I assure you that every complaint/comment delivered to the practice is investigated, acted upon and learned from. Should you decide to contact me directly, we can work collaboratively to develop our practice and learn lessons to improve the services at Thurrock Health Centre so please do get in touch at your earliest convenience so we may discuss a progressive route forward. Kind Regards Llandys Barden Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Tony M - Posted on 12 January 2024
Having had almost daily appointments over the last six weeks, i have recieved nothing but a friendly and professional service from reception to the nurses. Iam pleased to have this opportunity to say thank you to you all ??
Visited January 2024
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 16 January 2024
Dear Tony. Thank you for leaving your feedback. I am pleased that you were given a timely appointment and that you found our staff friendly and attentive. Llandys Barden Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 12 January 2024
The telephone consult was rushed. The nurse couldn’t wait to end the call. From her comments It was apparent she had not read my notes.
Visited January 2024
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 22 January 2024
Dear Patient I'd like to start by apologising for your recent experience at our Practice. As you stated in your comment, we do strive to treat all of our patients with Dignity and Respect at all times, which is why I will personally investigate this matter to see what exactly we could be doing better to meet our goals. You have chosen to remain anonymous which I understand and respect, however, this makes my investigation slightly more difficult as I cannot directly review the matter at hand. I assure you that every complaint/comment delivered to the practice is investigated, acted upon and learned from. Should you decide to contact me directly, we can work collaboratively to develop our practice and learn lessons to improve the services at Thurrock Health Centre so please do get in touch at your earliest convenience so we may discuss a progressive route forward. Please also note that no patients care is adversely affected as a result of a complaint - we would ensure that your care is only improved on as a result of your comment. I hope to hear from you soon, Llandys Barden Practice Manger
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Review titled My experience
Rated 1 star out of 5
by Raymond H - Posted on 30 December 2023
Very poor communication, and understanding of the seriousness of the current situation, also no accountability or responsibility for resolving the issue in question.
Visited December 2023
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 08 January 2024
Dear Raymond I am very sorry to hear that you are not happy with the service that you have received. Please accept my most sincere apology and an invitation to book a speak session with myself where we will together with you find a satisfactory outcome. With kind regards, Llandys Barden Practice manager
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Review titled My experience
Rated 5 stars out of 5
by Sonia C - Posted on 06 December 2023
The staf is very friendly, the GP went above and beyond to help me found the state of my phisical health. I never been treated as good since I registered with Thurrock Health Centre. Keep it up!
Visited December 2023
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 08 December 2023
Dear Sonia Coroian Thank you for your feedback and taking the time to tell us about your experience. Your positive comments are most appreciated and will be passed onto the team at Thurrock Health Centre, Regards Llandys Barden Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 2 stars out of 5
by Stephen W - Posted on 15 December 2023
FCP seemed unsure of what to do, did not attempt to find cause of problem and suggested exercises have made things worse.
Visited December 2023
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 08 January 2024
Dear Stephen, I would like to sincerely apologise for the frustrating experience during your appointment with the physio. At Thurrock Health Centre we strive to provide the best possible care and service to our patients, and we acknowledge that we fell short in meeting your expectations on this occasion. We value your input and are committed to addressing any issues you may have. Thank you for bringing this matter to our attention, and we look forward to serving you better in the future. Please also note that no patients care is adversely affected as a result of a complaint - we would ensure that your care is only improved on as a result of your comment. I hope to hear from you soon, Llandys Barden Practice Manager.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2023
Good customer service. Staff listen to your issues and get you to see the health professionals required or book you for telephone appointment. Very pleased.
Visited December 2023
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 12 December 2023
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Kind Regards Llandys Barden Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Timothy A - Posted on 22 December 2023
Personal touch in the clinic. Nurse know me well and we pick up discussions about my health from the last clinic appointment
Visited December 2023
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 03 January 2024
Dear Timothy Abioye Thank you for your feedback and for taking the time to tell us about your experience. Your positive comments are most appreciated and will be passed onto the Nurse at Thurrock Health Centre Regards Llandys Barden Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Elizabeth F - Posted on 08 December 2023
Ive been a patient here for over 13 years and can confidently say they are a first class doctors and health centre. Superb service, in person, or over the fone. Extremely clean surgery and extremely efficient staff.
Visited December 2023
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 12 December 2023
Dear Elizabeth Foster Thank you for your feedback and taking the time to tell us about your experience. Your positive comments are most appreciated and will be passed onto Sophie Kind Regards Llandys Barden Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2023
Nothing other than how unhelpful the staff are, it’s like they’re doing you a favour just by being there, there’s no understanding what-so-ever.
Visited December 2023
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 05 December 2023
Dear Patient I'd like to start by apologising for your recent experience at our Practice. As you stated in your comment, we do strive to treat all of our patients with Dignity and Respect at all times, which is why I will personally investigate this matter to see what exactly we could be doing better to meet our goals. You have chosen to remain anonymous which I understand and respect, however, this make my investigation slightly more difficult as I cannot directly review the matter at hand. I assure you that every complaint/comment delivered to the practice is investigated, acted upon and learned from. Should you decide to contact me directly, we can work collaboratively to develop our practice and learn lessons to improve the services at Thurrock Health Centre so please do get in touch at your earliest convenience so we may discuss a progressive route forward. Please also note that no patients care is adversely affected as a result of a complaint - we would ensure that your care is only improved on as a result of your comment. I hope to hear from you soon, Llandys Barden Practice Manger