The Wembley Practice - Ratings and reviews
Reviews
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2024
I called to make a simple request and was told the first time to use the app, but the app never showed any available appointments. I called back and was instructed to call between 8-10am. After doing so, I was told to go to a private clinic and pay. I'm definitely changing clinics. What a waste of time. The second experience, I was informed that I needed to get an X-ray to check out the problem. However, a week later, nothing had happened, so I called back. They informed me that someone had put a note in my file about needing an X-ray but had taken no further action. Eventually, I was sent to the hospital to get it done, only to be told that I was not supposed to be sent there and to go home and have some tea. This place is a joke!
Visited April 2024
The Wembley Practice has not yet replied.
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Review titled Bad management/ reception
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
Called for an appointment on 27/feb/2023 at 11:40am. The receptionist just to put me off and said that you have been booked on the list for a call today. She first refused to gave me her name than gave me some random name which i got to know at the evening when i called the practice again that i haven’t received any call. The receptionist said that “you are not on the call list and no one works with the name you are giving us!” This is really unfair and unacceptable that the receptionist can get away by just putting the patients off like that there needs to be a fair system that what they say should be done and shouldn’t mislead patients. This is a joke that the receptionist had with a patient which shows the training she has received from the management otherwise she wouldn’t dare to play with any patients like that!
Visited February 2024
The Wembley Practice has not yet replied.
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Review titled very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
Helpful receptionist and kind and understanding Gp. It didn't take long to make an appointment, everyone really polite. Thank you so much.
Visited January 2024
The Wembley Practice has not yet replied.
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Review titled Exceptional Pharmacist
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
My son and I were both booked in for an asthma review with the asthma clinical pharmacist. The service and level of knowledge she has is exceptional. She was able to tailor an asthma management plan to suit both I and my sons needs and showed compassion and it is clear her knowledge is to an exceptional standard. She changed my inhalers and after struggling with asthma with so long she was able to identify that it was because I couldn’t use my previous inhaler properly because of my breathing coordination. After changing my inhaler I have not found relief like I have now. She is a true asset to the GP and to the NHS. Well done to her
Visited July 2023
The Wembley Practice has not yet replied.
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Review titled Arrogant, rude and unhelpful reception staff
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Lost my 1st samples and didn’t bother to inform me. When I was chasing for my report arrange phone call from pharmacists and I have been told my sample lost. Second samples given. Report already out last week Wednesday and called next day morning. I had requested appointment/call from doctor because reports were out of range and new developed symptoms but receptionist refused to give either of the appointments and I have been told doc will call me once they read report. Till date I haven’t received any phone call. Both of my reports have few things out of range.
Visited June 2023
The Wembley Practice has not yet replied.
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Review titled Awful, start to finish
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
Every element of this practice is substandard from the very start, some processes go beyond this Practice and are NHS wide, however. all staff across the board seem to skate by doing the bare minimum, have 0 compassion or customer service,are very cold, very uninterested, one of the GPs reduced me to tears, he was that unpleasant. GPs don't read any notes, referrals are never done correctly, numerous administrative errors. Can never get through, app services are always switched off. I appreciate this is an NHS wide thing, maybe they'd all be more inclined to help if they had a healthy working environment, and weren't under paid/overworked - however that isn't the patient's fault; the most basic thing you can be in this sector is kind and polite - and The Wembley Practice staff just aren't.
Visited April 2023
The Wembley Practice has not yet replied.
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Review titled Disrespectful and unhelpful appointment
Rated 2 stars out of 5
by H Mosaad - Posted on 16 March 2023
I filled an e-consultation for my cold/flu symptoms with detailed description of my condition after also doing an online private GP. I was called for an in-person assessment, and I risked getting worse in the cold/wind and infecting others and taking expensive ubers. The doctor told me they can't do anything since it may be covid and I have to call 111, he did zero checks on me and halted the appointment quickly by opening the door while we were talking. He didn't even give me general advice (drink liquids, take rest) and told me what I could have heard on the phone. The appointment was completely useless and I felt disrespected by getting dismissed abruptly. I empathize this might be fear of covid infection (if I indeed have it), but more communication about this is more respectful than implicit dismissal.
Visited March 2023
Review titled The Wembley Practice
Replied on 20 March 2023
Good Morning, Thank you for letting us know what has happened. We apologise that you were only seen abruptly due to covid concerns without proper explanation. If you would like, you can feel free to send an email with your details to chat@connecthealth.co.uk regarding this and we can feed this back to the appropriate department for you. Many Thanks, Sam
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Review titled Poor communication lets down this practice
Rated 3 stars out of 5
by Anonymous - Posted on 14 January 2023
Given the stresses and the strains that the NHS are under, it is very annoying to follow the advice and do as much online as possible only to have extremely poor communication from the surgery. I ordered two items via the NHS app online. Within 48 hours the app confirmed that the prescriptions had been approved. Then I got a message from my pharmacy saying the medicines were ready. When I got there one of the prescriptions was not filled. On looking up the prescription, it appears that a doctor cancelled the prescription. No information. No warning. No communication. If you are going to object to a prescription, at least have the courtesy to get in contact with the patient. You have my mobile, my email. Especially since the NHS app says it is approved. Since I have been taking this medication for thirty years, and have had many reviews of the need over the period, I would expect the practice to have made the effort to tell me Why they are cancelling this medication.
Visited January 2023
Review titled The Wembley Practice
Replied on 14 February 2023
Good Morning, Thank you for letting us know of the situation. We apologise sincerely that there has been confusion regarding medication and this has not been communicated to you. Please feel free to send us a message at chat@connecthealth.co.uk, with your name, date of birth, NHS Number and address, so we can forward this to the appropriate team to investigate this further. Many Thanks, Sam
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Review titled Worst experience and worst practice
Rated 1 star out of 5
by Om Shinde - Posted on 09 December 2022
I’m suffering from skin infection. So I took online consultation from their Dr iq app which works sometimes a day. So after being consulted they suggested me to have a face to face appointment. I took the appointment and they gave me appointment of the time after 50 minutes of my call. The GP is 45 minutes far away from my house. I was 2 minutes late the receptionist told me I’ve to wait now. I waited for more than 1 hour. After that they told me due to excessive demand of patients Doctor can’t see me. I was okay with that and told them to suggest me a alternative. They told me to book from their Dr iq app. I came home and tried their suggestion the app didn’t worked. So I tried calling them. While calling them I waited in the queue on the first place for one and half hour, I don’t know was they really this busy. Then someone answered my call. I was telling them my issue and suggest me a alternative that lady on call was so rude and said I’m not here to listen you. If you want go to A&E we don’t care. And hanged the call. This is very very irresponsible and irrelevant service from the GP.
Visited December 2022
Review titled The Wembley Practice
Replied on 16 January 2023
Dear Om Shinde, Thank you for letting us know what has happened. We apologise for your experience including being spoken to unprofessionally. If you would like, we can investigate this further for you. Please feel free to send an email to chat@connecthealth.co.uk with your name, date of birth, address and NHS Number and we will forward to the team within your area. Many Thanks, Sam
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Review titled No follow up - no outcome and hard to access
Rated 2 stars out of 5
by Anonymous - Posted on 28 January 2023
- There is no follow up even when Consultant specialist write to them they do not follow their recommendation. -Calling for appointment is very long queue and when I will be number 1 in the queue and about to answer they hang up. Or some time said call earlier. -Dr Iq closing early and hardly to get Dr on online consultation it is general issue with pharmacist or Science or … and mainly gives general advice. And the main sickness options in the system are not covering all options. - The referral to specialist , I have know idea if it is done and with whom I keep waiting no outcome. Simply there is no link between the service so no treatment or investigation will happen. - On phone recommended to go to Emergency and emergency recommended to see the GP Referral some time send you to pharmacy and patient need to wait till they contact and when they email from no reply email they ask to call for appointment providing their phone number and no one answer and their messaging is full so after all that wait no result and possible they cancel the referral.
Visited December 2022
Review titled The Wembley Practice
Replied on 14 February 2023
Good Morning, Thank you for providing us with your feedback. We are sorry that you have had difficulty getting in touch with us. You can also send us an email to see if we can arrange your next appointment. If you can, please send an email with your details to chat@connecthealth.co.uk and we will forward to the team within your area. Many Thanks, Sam