The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exceptional care
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2023
Can’t fault my recent experience with The Wall House in relation to care for my elderly father. All staff I came in to contact with were caring and empathetic. The triage process was extremely efficient. I was kept up to date with progress and we were fortunate to be visited at home by the ucr team who treated my father with dignity and respect. I needed to visit the surgery to collect a prescription due to processing issues at the local pharmacy and again, the reception staff were efficient and helpful. Follow-up care has been arranged and throughout my interactions with them, the whole team have been proactive and helpful. Feel incredibly fortunate to have received this level of care and service at a time when resources are so stretched. Well done Wall House and thank you.
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Anon, Thank you for your feedback about the experience you and your father have had. We work hard to ensure that accessing appointments is efficient and straight forward but also promotes continuity and appropriate follow up for those more complex issues. I am pleased to hear that at each point of interaction with our team you felt cared for and proactively helped by our staff. I will be sure to pass this along to the team. Many thanks, Dr Steely, GP Partner