The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Wall House Surgery.
Reviews
-
Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
Well organised, proactive, friendly s as no professional. despite having grown substantially the surgery continues to proved an excellent service
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, Thank you for your feedback, we are growing as our list expands to take in new residents and as we are not able to restrict our growth we are working hard to ensure that the quality of the service we are providing remains high. It is wonderful to hear that this is your experience and I will ensure all of the team involved receive your compliments. Many thanks, Dr Steely, GP Partner
-
Review titled Fantastic nurse
Rated 5 stars out of 5
by pip skinner - Posted on 19 May 2023
The nurse who just gave my family our travel vaccinations was fantastic. She was extremely patient and kind to my daughter who was very nervous. Thank you
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Pip, Thank you for taking time to pass along this feedback. I will pass this on to the team member involved, many thanks, Dr Steely, GP Partner
-
Review titled Great Practice, Efficient and the staff are very helpful
Rated 5 stars out of 5
by Aneeka - Posted on 04 May 2023
Over the last year I have had several appointments as well as some follow up help with medication following a surgery. I have found it’s easy to get an appointment and everyone I have spoken to (reception staff, nurses and GPs) have been friendly, caring, professional and helpful. Thank you for your continued help and thorough aftercare/follow ups.
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Aneeka, Thank you for your feedback, our teams work very hard to ensure that patients can access the right appointment and the right time and with the right professional. It is great that you feel this is your experience. I will ensure our team receive your compliment, many thanks, Dr Steely, GP Partner
-
Review titled Excellent ongoing care and support
Rated 5 stars out of 5
by Janice Dickson - Posted on 06 May 2023
I have several health issues, some of which have flared up recently and I have had to make frequent phone calls and visits to the Wall House Surgery. Without exception, everyone I have come into contact with (receptionists, assessment team, nurses, doctors) have been kind, patient and supportive, even when I have been very reluctant to accept the inevitable trip to hospital. My health issues have a huge impact on my quality of life but I am so grateful I am registered with the Wall House Surgery, where I always receive excellent care. During the last week, which has been very difficult, several members of the team have gone 'above and beyond' to do all they could to help. Thank you.
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Janice, Thank you for your feedback for our team. We are really pleased to have been able to support you through this time. I will ensure that I pass along your compliments to the teams involved, they are all very dedicated to what they do and caring for our patients in a way which delivers the experience you describe. Many thanks, Dr Steely, GP Partner
-
Review titled Exceptional care
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2023
Can’t fault my recent experience with The Wall House in relation to care for my elderly father. All staff I came in to contact with were caring and empathetic. The triage process was extremely efficient. I was kept up to date with progress and we were fortunate to be visited at home by the ucr team who treated my father with dignity and respect. I needed to visit the surgery to collect a prescription due to processing issues at the local pharmacy and again, the reception staff were efficient and helpful. Follow-up care has been arranged and throughout my interactions with them, the whole team have been proactive and helpful. Feel incredibly fortunate to have received this level of care and service at a time when resources are so stretched. Well done Wall House and thank you.
Visited May 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Anon, Thank you for your feedback about the experience you and your father have had. We work hard to ensure that accessing appointments is efficient and straight forward but also promotes continuity and appropriate follow up for those more complex issues. I am pleased to hear that at each point of interaction with our team you felt cared for and proactively helped by our staff. I will be sure to pass this along to the team. Many thanks, Dr Steely, GP Partner