The Uppingham Surgery
North Gate, Uppingham, Oakham, Rutland, LE15 9EGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Uppingham Surgery.
Reviews
-
Review titled Heavy goods vehicle medical
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2025
Professional and efficient from start to finish. Very pleasant GP and efficient paperwork Reception extremely helpful. Reflect on how you would like to be treated and the human face of Uppingham Surgery responds .
Visited May 2025
The Uppingham Surgery has not yet replied.
-
Review titled Great Nurse
Rated 5 stars out of 5
by Lisa Naylor - Posted on 30 April 2025
I saw a nurse this morning for a well woman check up …she was brilliant had a lovely manner attentive professional I could not of wished for more!
Visited April 2025
The Uppingham Surgery has not yet replied.
-
Review titled Care and kindness
Rated 5 stars out of 5
by Sue Peet - Posted on 13 January 2025
Thank you to the trainee clinical pharmacist who took great care to listen to and consider my symptoms, showing kindness and respect throughout. It was very much appreciated.
Visited January 2025
The Uppingham Surgery has not yet replied.
-
Review titled Great practice, staff are super helpful.
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2024
I don’t normally leave reviews online but Uppingham Practice have gone above and beyond for my family with the care they have given to us and really deserve a positive review/ recognition. The reception staff are always really friendly and try to help as best as they can. The nursing staff are all lovely but the reason I’m leaving this review is because of how amazing LA and CS are! Apparently you can’t use names in the review, so used initials. They both always have such amazing patience for both me (especially with taking my blood) and my husband (with his various medical issues, taking bloods and cleaning wounds etc) and they always help us in anyway they can, whilst also putting a smile on our face. I honestly felt lost for options and didn’t think that I’d ever be able to have a blood tests due to a severe needle phobia but LA and CS have been absolutely amazing and there support and patience has meant a lot. Also when my husband’s wound was breaking down, they again were amazing and got everything looked at and actioned so he was seen by LRI that day. Which was amazing work and super helpful when we were both very worried/ anxious about it. We are very thankful for all their help and kindness over the last few years. The doctors are very knowledgeable and we’ve always been seen/ called back with in a good time frame. The dispensary staff are very friendly, recognise me when I come in and happily prepare my whole families medications for me to take at once. So the practice as a whole is amazing and I’m thankful that we have such a good and friendly doctor’s practice so close by.
Visited December 2024
The Uppingham Surgery has not yet replied.
-
Review titled Disappointed
Rated 3 stars out of 5
by Chris - Posted on 07 August 2024
I called into the surgery on Monday late morning to see if I could get an urgent appointment for later that day for an ear infection. This followed my call to Emergency Oncology at LRI that morning listing my symptoms and was told by them to arrange a GP appointment for that day or Tuesday morning latest. The Uppingham receptionist could only offer an appointment on Wednesday and advised to try Ashdale Pharmacy next door to see if they could prescribe antibiotics. I am a stage 4 cancer patient undergoing chemotherapy and susceptible to infections which, if not dealt with swiftly can lead to sepsis. I am categorised as a Gold Standard framework patient which doesn’t appear to prioritise any appointments I may need. Ashdale Pharmacy couldn’t help so I ended up going to Corby Walk-in centre where I was seen fairly quickly and prescribed the antibiotics I needed.
Visited August 2024
Review titled The Uppingham Surgery
Replied on 14 August 2024
Thank you for taking the time to feedback to us regarding your recent experience with the practice. The Operations Manager has since spoken with you and we are grateful for your time in explaining in more detail the issues you experienced. Our 'trigger' for identifying patients who have additional health needs failed and this has given us the opportunity to review our system and process. We have raised this as an internal learning event so that we may formalise this and implement the necessary changes required. We are very sorry that you have been disappointed with our services and we will endeavour to learn from your feedback.
-
Review titled How to get a smear?
Rated 3 stars out of 5
by Anonymous - Posted on 14 August 2024
I have been trying to book my smear test for the last 2 months. Every time I call I’m told they only do them on Saturday mornings and are fully booked. Call back in 2 weeks when new clinics will be added. When I call back same thing unless I want to travel to somerby. Why are practice nurses not doing smears. All other surgery’s offer appointments at various times with a PN. Not just a Saturday morning which is now back logged. Let’s hope I don’t have any medical problems when I do finally get my smear or it’ll probably be too late.
Visited August 2024
Review titled The Uppingham Surgery
Replied on 26 September 2024
Thank you for taking the time to provide feedback following your recent contact with the practice. We are very sorry to read that you have had trouble with booking an appointment for your cervical screening test. We offer rotating clinics on Saturdays across all practice sites in Rutland and a number of appointments in the week for patients who are unable to travel to these other sites. We are very sorry that you were not offered an alternative appointment in the week at the practice. This has been discussed anonymously at our management team meetings and have reviewed how our team book these appointments to ensure that patients are offered as many options as possible. We hope that you have been able to book a suitable and convenient appointment since your feedback.
-
Review titled Exceptional practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2024
Response to my online request via the surgery website was the same day ( I expected 48 hours ), with a telephone appointment a few days later. The clinician I consulted was thorough, kind and caring, and arranged blood tests. The nurse was also delightful, and kind, putting me at ease. Results were communicated to me swiftly with a follow up plan and very helpful advice. A really positive experience from an efficient, caring practice. We are so fortunate to be registered at Uppingham Surgery; my good experience is the same as others in my family.
Visited July 2024
Review titled The Uppingham Surgery
Replied on 05 August 2024
Thank you for taking the time to provide feedback following a recent contact and subsequent appointment at the practice. We strive to provide a service which meets the needs of our patients and we are delighted to read that you have had a positive experience.
-
Review titled Good experience
Rated 5 stars out of 5
by Mandy novinscak - Posted on 03 May 2024
Spoke to sharon on reception, she was lovely and professional, had an appointment with ratna who was training, lovely person, very thorough, and then dr burden who was also very good, thanks to all.
Visited May 2024
Review titled The Uppingham Surgery
Replied on 09 May 2024
Thank you for taking the time to provide feedback following your recent experience with the practice. Your feedback demonstrates our whole team working together to deliver high quality patient care.
-
Review titled Exceptional care
Rated 5 stars out of 5
by HJR - Posted on 25 April 2024
While visiting for my annual review my unwellness was quietly, kindly & professionally identified & I was referred to an appropriate practitioner whose attitude & practice was empathic, caring, inclusive & giving detailed explanion of treatment. Totality of experience is worthy of high grade recognition & general recommendation.
Visited April 2024
Review titled The Uppingham Surgery
Replied on 26 April 2024
Thank you for taking the time to leave feedback following your recent visit to the practice. Our aim is always to deliver patient centric care with the patient very much front and centre of their own health. Your feedback has been shared with the practice team as part of our culture to share and learn from patient experience.
-
Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 05 March 2024
New born granddaughter 6 days old needed a gp appointment but as she had not been registered was not able to be seen - despite her registration had been sent the week before - following week same response - she is not registered - when questioned as to why receptionist said there was a queue for registering and it was not her ‘job’ to do this - so unhelpful- particularly as the mum was so distraught - really bad service not satisfactory at all - when asked to speak to the practice manager was told they were in ‘meetings’ all day and to email the complaint - this is really unacceptable.
Visited February 2024
Review titled The Uppingham Surgery
Replied on 19 March 2024
Thank you for sharing your feedback regarding a recent experience at the practice. There is always more than one manager on duty and we apologise that you were not given the opportunity to speak with our Operations Manager or Patient Services Team Leader who are here to help our patients. Despite not being registered we would have offered an appointment if one had been available as we could have prioritised the registration based on the urgency. As the grandparent it is unclear if you have parental responsibility or the mother of the child does. Should the mother wish to complain and allow us to conduct a thorough investigation, this can be raised via our practice website. We apologise for the distress this has caused.