The Uppingham Surgery - Ratings and reviews
Reviews
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Review titled Poor Communication
Rated 3 stars out of 5
by Anonymous - Posted on 30 May 2023
The online system is poor and gives out web addresses that do not work and repeat prescription requests appear to be ignored. If you want us to use the online systems, please can they work, otherwise it would be best to ditch them to avoid the waste of time and just ask patients to telephone and wait for an answer.
Visited May 2023
Review titled The Uppingham Surgery
Replied on 05 June 2023
Thank you very much Indeed for your honest Review, We have recently launched our new website and had a number of teething issues with the Http links provided to our patients. The matter should now be resolved and we certainly apologise for the inconvenience caused. Please do contact Uppingham Surgery directly if you have any further questions. Kindest Regards
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Review titled Fantastic Service
Rated 5 stars out of 5
by Lucy - Posted on 03 March 2023
I cannot fault the service received at this practice. From the Receptionists to the Dispensary to the Doctors themselves, they all provide an exemplary service. We are very lucky indeed to have this as our practice and very much appreciate their help when needed.
Visited March 2023
Review titled The Uppingham Surgery
Replied on 15 June 2023
Thank you Lucy for your positive feedback on the service you have received from Uppingham Surgery. Your review has been shared with the wider practice team.
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Review titled Great practice
Rated 5 stars out of 5
by Robert Cliff - Posted on 12 July 2023
Over the past year I have had to visit the Uppingham surgery often,Drs and staff are fantastic so caring and helpful the standard of care I receive is exceptional.
Visited October 2022
Review titled The Uppingham Surgery
Replied on 17 July 2023
Thank you for taking the time to leave feedback regarding the service delivered by the practice. Your feedback has been shared with the wider practice team.
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Review titled Waiting for them to answer the phone 52 mins!!!
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2022
52 mins before I got to speak to someone. the phone message states your call is important!!!! Of course you have to listen to aload of dribble first. I was number 6 in a "q" how can it take 52 mins. This is why people dial 999 and waste resource. What happened to the NHS?
Visited September 2022
Review titled The Uppingham Surgery
Replied on 15 June 2023
Thank you for your feedback. We have revised our telephone provision and have implemented some new ways of working to alleviate your waiting time on the phone. Alternatively patients have the option to contact us via our website and submit your medical query.
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Review titled Excellent car
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2022
The surgery gives me an annual checkup. At the latest session the nurse spotted a growth on my temple, took a photo of it, arranged for it to be removed - now gone within 10 weeks.
Visited June 2022
Review titled The Uppingham Surgery
Replied on 23 June 2022
Thank you for your feedback. Our approach to patient care is to look after you as whole and not just the conditions you live when attending your annual review appointment. We are pleased that you have subsequently received treatment promptly and recovering well.
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Review titled Great Appointment With Nurse
Rated 4 stars out of 5
by Anonymous - Posted on 24 May 2022
Had my smear test yesterday, previously had many bad experiences at a different surgery which made me very anxious about having my next one, especially as I was new to this surgery. Nurse was kind, patient, explained everything to me and listened to my concerns. Very reassuring and considering it can be quite uncomfortable and awkward experience, it was not and I have now had a positive experience which makes me feel much better about having such appointments.
Visited May 2022
Review titled The Uppingham Surgery
Replied on 30 May 2022
Thank you for taking the time to provide the practice with feedback following a recent appointment with one our practice nurses. We are pleased to read that you had a positive experience and that you felt well supported and listened to during your appointment. Your feedback has been shared with the wider practice team to continue our ethos on shared learning and patient experiences. Thank you, Practice Manager