The Roxton Practice - Ratings and reviews
Reviews
-
Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
I had to go to a&e sat/sun morning .I spent 6 hours there getting sorted,I came away with having a catheter fitted.On Monday morning I had a problem with it. I tried to phone the surgery,I tried askmygp neither were working,in the end I went to the surgery only to be told you will have to ring this number. After ringing 4 phone numbers one kind lady said if I were you I would go back to a&e. Of which I did. I now can see why a&e is so busy.
Visited April 2024
The Roxton Practice has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Emily - Posted on 05 March 2024
All staff very helpful. Dr was on time. Ablebto have boos tests in same visit which was helpful. Lots of patients in waiting room so a busy practice.
Visited February 2024
The Roxton Practice has not yet replied.
-
Review titled Shocking Practice!
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
Absolutely shocking service from the Roxton practice. I have been trying to get a specific referral for 3 months now. Was originally told they had no appointments and as it was not urgent to try again another day. Eventually 3 months later I got a referral without an appointment or a phone call and some information was missed. I then went in to get a second referral for an additional scan and was told I needed a doctors appointment - yet 4 days earlier the doctor did a referral without an appointment. Absolutely ridiculous practice who don't seem to want to help patients at all. My condition has got increasingly worse since November when my initial referral was requested and quite clearly could have been done without an appointment like it was done eventually. God help anyone who wants anything doing with this practice. There is no other word for it except a joke.
Visited February 2024
The Roxton Practice has not yet replied.
-
Review titled Friendly practice
Rated 4 stars out of 5
by Delilah - Posted on 05 March 2024
Practice staff was very helpful and friendly. My repeat prescription was dealt with in a timely manner. Had appointment with HCA. Very kind and supportive.
Visited February 2024
The Roxton Practice has not yet replied.
-
Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2023
Reception team was very friendly and polite. All was helpful. Seen on time. Highly recommended. Used askmyGP for first time. was easy to use and helpful.
Visited December 2023
The Roxton Practice has not yet replied.
-
Review titled Unresolved Problem
Rated 1 star out of 5
by Juliet - Posted on 17 August 2023
Had a hospital procedure in Jan 23 which had post op pain followed by an infection. The Roxton practice offered the same treatment 3 times without a cure or improvement, that's after after 8 mths of painful suffering. Then recently offered exactly the same treatment again for a forth time! Had enough now. Expecting a different outcome from the same treatment after a forth time is pointless.
Visited August 2023
The Roxton Practice has not yet replied.
-
Review titled Bad service
Rated 2 stars out of 5
by Anonymous - Posted on 22 August 2023
the way the practice arranges appointments now is ridicules, I have been with these since I was little and never have I ever had so much issue trying to book appointments since after covid. no one wants to see you anymore its lost its personnel touch, they are missing so much with out seeing patients. working full time and trying to access ask myGP when at work and not being able to book in advance for appointments causes issues with work, we have to give notice of appointments yet they ask you to come in on the same day if they need to see you which you just cant do if you work. it was so much easier when you would ring speak to an actual human being first who could put you at ease and then book you an appointment around your work. then you can speak to your employer to get the time off. the window of using ask myGP is small and if you miss it then no one is helpful. if when they call back they cant even give you a time to make sure you are available or have signal, they just ring when ever and then you cant ring them back. you get more stressed just trying to book appointments these days its just lost all its human touch and care.
Visited August 2023
The Roxton Practice has not yet replied.
-
Review titled Supportive and helpful GP
Rated 5 stars out of 5
by H Fay - Posted on 28 July 2023
I have been working with one of the GP's for several years to try to secure funding for life changing surgery and been declined several times. But the GP i worked with continued to put my case forward and was very supportive in my applications and i felt she really listened to my needs. Thanks to her i have finally been approved for the funding for this surgery and i am so very grateful and happy about this.
Visited July 2023
The Roxton Practice has not yet replied.
-
Review titled Access to GP
Rated 3 stars out of 5
by Anonymous - Posted on 18 April 2023
I have struggled to access a GP/health professional appointment. The ask my GP system was “closed” at 8am which I appreciate is probably due to demand/capacity. However why can’t a request be logged to be picked up at the next available time? If a person could indicate a level of urgency you could prioritise and give an approximate response timescale.
Visited April 2023
The Roxton Practice has not yet replied.
-
Review titled Awful practice
Rated 1 star out of 5
by Russell Antoniades - Posted on 25 April 2023
I switched GP's due to a relocation; whilst the service at that practice wasn't ideal, it was light years better than this one. I tried to obtain an appointment to discuss an ongoing - and painful - issue. After waiting around 15 mins just to have the call answered, was eventually told that appointments can only be booked online between 07:00-09:00 and that I should try again tomorrow as all appointments are "same day". After explaining this was essentially a lottery and not acceptable, I was grudgingly offered a call back between 18:00-20:00 in ten days time. I also raised the issue of my repeat prescription as all records appear to have been removed from the NHS app I was using. I was told this would be sorted out immediately and the prescription would be raised that day. I called the following day, and of course there's no prescription. I'm currently on hold - waiting 10 mins and counting - for someone to answer the phone so I can find out what happened to my meds. It's an appalling practice, as soon as I've got my meds sorted out for the month I will be changing to a new one.
Visited April 2023
The Roxton Practice has not yet replied.