The Ridgeway Surgery
1 Mount Echo Avenue, Chingford, London, Greater London, E4 7JXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Greatly improved surgery but little privacy at reception
Rated 4 stars out of 5
by Anonymous - Posted on 15 November 2024
We are very pleased with improvements at Ridgeway surgery , however I , and other patients I’ve spoken to feel that there is no privacy when speaking to the receptionist from the waiting room area. Sometimes it’s necessary to explain the health issue , in full hearing of the patients in the waiting room , it’s extremely embarrassing and upsetting to do so . I feel this needs to be changed .
Visited November 2024
Review titled The Ridgeway Surgery
Replied on 18 November 2024
Dear Patient Thank you for your feedback. We are pleased to hear that you are happy with our recent practice improvement work. We understand your concerns regarding the privacy in our reception area. Unfortunately, due to the building size and layout we are very restricted with our options. If you need more privacy, please kindly ask our reception team to speak to you outside of the waiting room. You can also email us your details to nelondonicb.rsprescriptions@nhs.net or telephone us on 0208523 7722. We hope that you will find the other options helpful. Kind Regards Michaela Mydlova Practice Manager
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2024
I have tried to get an appt on their e-consult and it's impossible, never any appts - the only way to get one is if you call as an emergency at 8am and are willing to hang on for hours. I was on for 45 minutes waiting, totally impractical if you have a job. Extremely unprofessional.
Visited November 2024
Review titled The Ridgeway Surgery
Replied on 26 November 2024
Dear Patient Thank you for your comments on NHS website. We are very sorry to hear that you were not happy with our services recently. As you mentioned in your comment you were not able to make an appointment with your doctor recently. At the present our patients can contact us: Via Patient Online Access Services – via this service patients can request their repeat prescriptions eConsultation – patients can access this service from Monday to Friday between 8am – 11am via our practice website at www.ridgewaysurgerychingford.nhs.uk, by completing eConsultation patients can request routine appointment with doctor Telephone call – patients who are not able to request their appointment via eConsultation are advised to telephone practice at 8am especially if their problem is urgent so practice is able to resolve their query on that day Face to face in the practice - mainly when patients are asked to book a follow up appointment with one of our clinicians Thank you again for your time and your feedback. We regularly review patients’ comments as they help to improve our services. If you would like to discuss your issue further, please contact us on 020 8523 7722 and please ask to speak to practice manager. Thank you Michaela Mydlova Practice Manager
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Review titled Overall pleased with the Ridgeway Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2024
Nurse was gentle and knowledgeable Didn’t have to wait long. What was early and seen straightaway. A pleasant experience
Visited October 2024
Review titled The Ridgeway Surgery
Replied on 14 October 2024
Dear Patient Thank you for posting your lovely feedback. I am really pleased that you are happy with our services. I will share your comments with all our team. Michaela Mydlova Practice Manager
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Review titled All good
Rated 4 stars out of 5
by Anonymous - Posted on 30 October 2024
Had rsv injection. Nurse was very gentle. Did not hurt at all. Not sure I can elaborate too many word needed
Visited October 2024
Review titled The Ridgeway Surgery
Replied on 01 November 2024
Dear Patient Thank you for your recent feedback. On behalf of our team I am glad to hear that your recent appointment booked for RSV vaccination went well. I will share your comments with all our team. Thank you Michaela Mydlova Practice Manager
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Review titled the new Injection
Rated 4 stars out of 5
by Christine Long - Posted on 26 September 2024
The nurse was very pleasant, I never felt the needle go in at all. She explained everything about the injection. Also about possible side effects
Visited September 2024
Review titled The Ridgeway Surgery
Replied on 14 October 2024
Dear Patient Thank you for your time and the lovely feedback. I will share it with all our team. Michaela Mydlova Practice Manager
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Review titled Great care with patients
Rated 5 stars out of 5
by Kyriacos Antoniou - Posted on 23 August 2024
I had a few questions to ask the doctor and he answered them fully .it went well as soon as I walked in the practise with excellent staff from the reception and right through to seeing a doctor.
Visited August 2024
Review titled The Ridgeway Surgery
Replied on 23 August 2024
Dear Kyriacos Thank you for taking the time to post your comments on the NHS website. We are delighted that you are happy with the service provided by our practice. I will share your comments with all our team. Michaela Mydlova Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 June 2024
Caring and thorough Doctor Asked the right questions and also reassuring with the manner. You can tell the doctor want to help. The office reception staff wets also warm and friendly
Visited June 2024
Review titled The Ridgeway Surgery
Replied on 12 June 2024
Dear Patient Thank you for taking the time to post your lovely comments on our NHS website. We are pleased to hear that you are happy with our services. I will pass your comments to all our team. Many Thanks Michaela Mydlova Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2024
Very professional and friendly GP and reception service. I received a detailed and thorough advice and explanation of the condition and advice.
Visited May 2024
Review titled The Ridgeway Surgery
Replied on 04 June 2024
Dear patient Thank you for your lovely feedback. On behalf of our team I am pleased to hear that you were happy with our services recently. I will share your comments with all our staff. Kind Regards Michaela Mydlova Practice Manager
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Review titled Excellent
Rated 5 stars out of 5
by Anthony - Posted on 18 April 2024
I had to visit the surgery three times this week. The professionals I saw were excellent - patient, caring and hugely informative and eager to ensure my current conditions are resolved and managed. Thank you.
Visited April 2024
Review titled The Ridgeway Surgery
Replied on 19 April 2024
Dear Anthony Thank you for your time and a lovely feedback that you posted on our NHS Website. I am really pleased that you were happy with our services recently. Your feedback is very important to us and I shared it with all our clinical and non clinical team. Michaela Mydlova Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
Fantastic call very in-depth and polite in manner and left me less anxious than I was before the call
Visited February 2024
Review titled The Ridgeway Surgery
Replied on 27 February 2024
Dear Patient Thank you for your time and for posting your positive feedback. I will share it with all our team. Michaela Mydlova / Practice Manager