The Randolph Surgery
235A Elgin Avenue, London, Greater London, W9 1NHContact details and opening times
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Reviews
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Review titled Utterly useless
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2023
My wife and I have been with Randolph surgery for over three years and are now leaving the practice because their services are staggeringly incompetent. The practice is teaming with support staff but there are 40+ minute hold times to speak with a human on the phone. E-mail messages go into a black hole. If you book a tele-health consultations through their app they don't give an appointment time, they just randomly ring you. If you miss the call? Tough luck. It's back through the app to book again for the next day. Recently I contacted them five for a referral and never received it. In frustration, I went to the surgery and was assured that the referral would be processed the same day. Was it? No. I ended up having to go to a private GP to get a referral for urgently needed care. We are honestly unsure if there are any actual doctors at the practice. In three years we have only seen one once and never spoke to any on the phone. My wife has a chronic, life-threatening condition that requires repeat prescriptions. They routinely reject her prescription renewal requests made through the app and she must wait on hold again and again to get it sorted. Ironically, we switched to Randolph because our previous surgery had abysmal service and care and now they get much higher marks than Randolph: we're switching back today. If at all possible, avoid this surgery at all costs.
Visited May 2023
Review titled The Randolph Surgery
Replied on 05 February 2024
Dear Patient, Sorry to hear about experience you had. Our team strives to give the best patient care and all feedback is taken very seriously. We have now hired more staff including admin staff & clinical staff to ensure a better service is provided. Kind regards, GP Surgery
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Review titled horribly useless and incompetent
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
I have now been waiting 7 days for a prescription. This is what they always do. Over and over again I have to wait. And, from reading the other complaints I see that this is common practice with everyone else who uses this surgery. when you go to the surgery there are barely enough doctors and a room full of administrators who never answer phones. The doctors when you talk to them on the phone (forget about getting an appt.) they don't seem to know what your results are or your history or anything. Do not sign up with this surgery. It is useless.
Visited May 2023
Review titled The Randolph Surgery
Replied on 05 February 2024
Dear Patient, Sorry to hear about experience you had. Our team strives to give the best patient care and all feedback is taken very seriously. Should you want to discuss this further please call the surgery and discuss this with me please. Kind regards, GP Surgery Muhammad Ali - Practice Administrator