The Randolph Surgery - Ratings and reviews
Reviews
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Review titled Not great with kids
Rated 1 star out of 5
by Evgeny - Posted on 22 February 2023
Our 1-year old daugher has had a rash all over her body for 3 months now, and we can't even get an appointment to be seen by a doctor! All they offer is a "phone appointment" where the doctor tries to imagine how the rash might look like and comes up with yet another cream that is not helping.
Visited February 2023
Review titled The Randolph Surgery
Replied on 05 February 2024
Dear Patient, We are very sorry to hear about your experience you had. Our team strives to give the best patient care and all feedback is taken very seriously. We will discuss how we can better our services moving future Kind regards, GP Surgery Muhammad Ali - Practice Administrator
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Review titled Awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2023
Impossible to get through on phone. Impossible to make appts. They forget (or it takes forever) to fill prescriptions. You never see or speak to the same doctor. Years ago this was a fabulous surgery. Now - for about the past 3 years - it is a disaster. No one contacts you to discuss results of flagged blood tests, X-rays, Ultrasounds. You have to take the initiative to contact them and then you can't get through. Personally, everyone I know is unhappy with this surgery and has either withdrawn or talks about withdrawing.
Visited February 2023
Review titled The Randolph Surgery
Replied on 05 February 2024
Dear Patient, Sorry to hear about experience you had. Our team strives to give the best patient care and all feedback is taken very seriously. This will be discussed in our next Practice meeting Kind regards, The Randolph Surgery Muhammad Ali - Practice Administrator
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Review titled Friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2022
Very efficient and friendly staff unlike Maida Vale Medical Centre where the lady kept on telling me i had come at a bad time and she wasnt helpful at all. I then went to Randolph Surgery to register and i had a very pleasant experience
Visited May 2022
Review titled The Randolph Surgery
Replied on 05 February 2024
Good Afternoon, Thank you for your 5 star rating. We will share this with the team. Yours The Randolph Surgery Muhammad Ali - Practice Administrator