The Park Medical Centre - Ratings and reviews
Reviews
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Review titled Never a bad experience
Rated 5 stars out of 5
by Anonymous - Posted on 21 April 2024
I had a GP appointment and the doctor I saw really listened and understood. She was so friendly, caring and professional. In over 10 years with this practice I can honestly say I’ve never had a bad experience. The receptionists are great too
Visited April 2024
Review titled The Park Medical Centre
Replied on 22 April 2024
Dear Patient, We all appreciate your feedback and want to thank you for taking the time to let us know how we are doing. We are glad you've never had a bad experience, and we hope this will continue. I will feed your comments back to the team. Kind regards, Dan Hey - Practice Manager
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Review titled Practise has really improved it's services
Rated 5 stars out of 5
by Wendy Egginton - Posted on 04 April 2024
Got appointment on the app first time doing it. I saw an associate who was really helpful and explained everything. A doctor then came to help with the medication. Very helpful and kind. Couldn't of had better help and reassurance
Visited April 2024
Review titled The Park Medical Centre
Replied on 05 April 2024
Dear Patient, Thank you for taking the time to leave a review. We all really appreciate it when our patients let us know how we are doing. We are all working hard behind the scenes to improve the service we offer, so we are pleased you had a positive experience and have noticed the improvements. Kind regards Dan Hey
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Review titled Brilliant Service
Rated 5 stars out of 5
by Liz - Posted on 27 April 2024
From contacting the surgery to the reception team sorting out my appointment I was very pleased with the service I received
Visited April 2024
Review titled The Park Medical Centre
Replied on 29 April 2024
Dear Patient, Thank you for letting us know how we are doing. We are pleased you had a positive experience on your recent visit to the surgery. I will pass your comments on to the team. Kind regards, Dan Hey - Practice Manager
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Review titled Used to be a great practice
Rated 3 stars out of 5
by Paula Williams - Posted on 27 April 2024
Very hard to get an actual appointment, one receptionist is quite abrupt but the doctors are fantastic and caring
Visited April 2024
Review titled The Park Medical Centre
Replied on 29 April 2024
Dear Paula, Thank you for taking the time to leave us a review. We appreciate all feedback both positive and negative. I would like to apologise that you have found it hard to get an appointment. We use an online triage system now, and this has received a lot of positive feedback. If you pop in to the surgery, our reception team will be happy to show you how to submit an online request if needed. If for any reason you are unable to use the internet to do this, the team will be happy to complete a triage request on your behalf whenever you need an appointment. We will continue to make improvements to the appointment system, and would welcome further details of issues you have experienced. If you would like to discuss any of your feedback in more detail, please contact gmicb-mh.theparkmedical@nhs.net including your name, DOB, contact telephone number with the subject line ‘NHS Reviews’. Once again, I would like to thank you for letting us know how we are doing. Kind regards, Dan Hey - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Pauline Welch - Posted on 18 April 2024
Lovely GP.listened carefully & examined me. Arranged immediate x-rays which I had done at the hospital the same morning * blood tests arranged for Tuesday evening You asked if i got through my telephone but this practice lets you send a message about needing an appointment& why. They phoned me the same day to arrange an appointment. .
Visited April 2024
Review titled The Park Medical Centre
Replied on 19 April 2024
Dear Patient, Thank you for taking the time to leave a review. We are pleased you had a positive experience at your recent visit to the practice, and that our recent improvements are being noticed by our patients. We are always grateful when our patients let us know how we are doing, and we hope all future visits are just as good! I will share your feedback with the team. Kind regards Dan Hey - Practice Manager
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Review titled Exceptional service.
Rated 5 stars out of 5
by Barry Brunton - Posted on 04 April 2024
My experience today was of the highest calibre. The Doctor, having carried out numerous tests with great efficiency, requesting urgent responses from third parties, critically analysed all the information to hand and prescribed, for want of a better word, the way forward. Additionally, the Doctor then put in place a structured plan in order to attend the matter in hand. Furthermore, the Doctors personal and communication skills are second to none.
Visited April 2024
Review titled The Park Medical Centre
Replied on 05 April 2024
Dear Patient, Thank you for taking the time to leave a review, we really appreciate it when our patients let us know how we are doing. We are pleased to hear your recent visit to the surgery was a positive experience. I will share your comments with the team. Kind regards, Dan Hey - Practice Manager
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Review titled Chest appointment
Rated 2 stars out of 5
by Marsha croasdale - Posted on 26 April 2024
Came in yesterday and my son was booked in for an incorrect appointment also she didn’t have any information on my sons treatment and was asking him the names of his inhalers and how many times he takes them. No tests were done and the appointment was called a asthma review when he hasn’t even been diagnosed yet
Visited April 2024
Review titled The Park Medical Centre
Replied on 26 April 2024
Thank you for taking the time to leave us some feedback. Dr. Vaidya will be in touch to discuss this issues that you have raised. Kind regards Dan Hey - Practice Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Ganesh Sarin - Posted on 28 March 2024
I got an appointment as required. Reception staff was courteous and polite. Nurse practitioner was very professional. She explained me everything very clearly. I had overall great experience
Visited March 2024
Review titled The Park Medical Centre
Replied on 02 April 2024
Dear Patient, Thank you for your positive feedback. We are glad you had a great experience on your recent visit. There's currently a lot of improvement work happening so hopefully your future visits are also positive. I will feed you comments back to the team. Kind regards, Dan Hey - Practice Manager
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Review titled Pressure sore
Rated 2 stars out of 5
by Irene Vernon - Posted on 27 March 2024
I saw a nurse who I struggled to understand, when I looked on her review, she couldnt make up her mind whether I was male or female, she was treating my right buttock, when in fact it was my left one as lovely as she, she struggled with the language
Visited March 2024
Review titled The Park Medical Centre
Replied on 02 April 2024
Dear Patient, Thank you for taking time to leave a review. We value all feedback both positive and negative. We take these comments on board, and will look into it. If you require anything further, please get in touch via reception. Kind regards, Dan Hey - Practice Manager
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Review titled Getting better
Rated 3 stars out of 5
by John moore - Posted on 27 March 2024
Feel bit rushed with different doctor but was ok , surgery is dated could do with modinisation. Car park small only one disabled bay
Visited March 2024
Review titled The Park Medical Centre
Replied on 02 April 2024
Dear Patient, Thank you for leaving a review, we value all feedback both positive and negative. We plan to modernise the practice over the next few months, and some improvements have already been implemented. Kind regards, Dan Hey Practice Manager