The Park Medical Centre - Ratings and reviews
Reviews
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Review titled Neither good neither bad
Rated 3 stars out of 5
by Nadde - Posted on 20 March 2024
It was good experience hope next time will be more better than now. This time much I discussed with doctor I have next appointment want more good experience. Thank you
Visited March 2024
Review titled The Park Medical Centre
Replied on 21 March 2024
Thank you for taking the time to leave us some feedback. We are glad your recent visit was a good experience. We have been making lots of improvements to the service we offer recently, and strive to keep improving for our patients. We will feed your comments back to the team. Kind regards Dan Hey Practice Manager
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Review titled A very good , efficient practice .
Rated 5 stars out of 5
by Angela Hughes - Posted on 11 April 2024
Thankfully , t’s been a very long time since I’ve visited the surgery . I wasn’t aware of the new online booking service but after calling the practice and having it explained to me I was able to get an appointment within days . I was seen by a very nice new (to me) doctor who was very friendly and helpful . The health query I had was dealt with well by himself and also by his colleague whom he called in to confirm his diagnosis . Both were very reassuring and I left the surgery with peace of mind and a prescription to treat my ailment . Great service , highly recommended.
Visited February 2024
Review titled The Park Medical Centre
Replied on 12 April 2024
Dear Angela, Thank you for taking the time to leave us a review. Your feedback is appreciated, and it tells us the improvements we are making to the service are being noticed by patients. I will pass on your comments to Dr. Whitby and the rest of the team. Kind regards, Dan Hey - Practice Manager
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Review titled Great practice to be in
Rated 5 stars out of 5
by wendy egginton - Posted on 21 July 2023
All doctors, receptionist's and staff are helpful kind and very understanding. Lots of changes with the way we can get help, appointments etc have worked well for us both. We were worried about technology but there is always help if you ring in. Thank you to you all
Visited July 2023
Review titled The Park Medical Centre
Replied on 24 July 2023
Many thanks for your comments, it's really nice to be appreciated for all the hard work we do through very difficult situations. I will inform everyone about your kind words. David, Business Manager
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Review titled Communication Breakdown
Rated 1 star out of 5
by Andrew Battersby - Posted on 05 December 2022
Reception staff insist on knowing everything about your condition before they can give you an appointment. The problem is ,that if its not necessary to actually see the GP this information is Not passed on to a medical professional and Nothing is done about it. Therefore the whole process has to start again next day. Rinse and repeat. If you're going to give reception staff powers of clinical judgement at least make sure they communicate and act on each patient's request as this is simply Not Happening
Visited December 2022
Review titled The Park Medical Centre
Replied on 07 December 2022
Thank you for your comments they are really helpful, please could you email me direct and I will speak with you more on this matter. Once again thank you for the feedback. smccg.theparkmedical@nhs.net David Mayne
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Review titled Excellent servive
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2022
I called to make an appointment at 0800 and was placed in a queue ,the message was you have been registered and we will call you back, callback received at 0835 and appointment made for 1100 Appointment was at precisely 1100. Excellent service for a change.
Visited September 2022
Review titled The Park Medical Centre
Replied on 26 September 2022
Thank you for your positive comments. We are glad to hear that the new telephone system is making it easier for patients to get through especially during our busiest times. I will feed your comments back to the team. Thanks Kind Regards Practice Manager