The Old School Surgery - Ratings and reviews
Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
Essentially unless you’re dying you’re low priority and wait 4 weeks for an appointment. I even had to wait another 4 weeks to discuss my blood test results while the original issue was left untreated. Doctors made me feel like my insomnia wasn’t important even though it was having a serious effect on my wellbeing and health.
Visited November 2023
Review titled The Old School Surgery
Replied on 20 December 2023
Dear Patient Thanks for taking the time to send us your feedback. We book routine appointments 2 weeks in advance although this is being stretched over the festive period and we text every patient in advance to let them know this. Test results: We would contact you the same day that the results were back if there were any red flags, otherwise they are a routine matter. I am not in a position to comment clinically and cannot ask a GP about your case because you have posted anonymously. Best wishes, Tim Practice Experience Manager
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Review titled Klinik system has ruined the service
Rated 3 stars out of 5
by Anonymous - Posted on 06 September 2023
The klinik system is rubbish. Have you tried using it? Appalling. Accessibility to service made very difficult. Trying to report the fact I have been in a motorcycle accident and am concerned about my multiple traumas, contusions and hematoma 10 days after the accident, becomes, "I have a bruise on my hip". Utter rubbish. Another NHS retrograde step. Such a shame.
Visited September 2023
Review titled The Old School Surgery
Replied on 20 December 2023
Dear Patient Thanks for taking the time to send us your feedback. Klinik is proving a huge hit for our patients and the overwhelming feedback is positive. We navigate the care for >250 cases via Klinik every day and is by far the most efficient way of reaching us for any of our services. Klinik also contains many 'freetext' boxes for patients to fully articulate conditions, history and symptoms. Best wishes, Tim Practice Experience Manager
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Review titled Klinik system works well once you're used to it
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
Finally cracked using the klinik system, with excellent fast response from the practice. Back to five stars!
Visited September 2023
Review titled The Old School Surgery
Replied on 20 December 2023
Dear Patient Thanks for taking the time to send us your feedback. Its great to hear how much you now like Klinik! Klinik is proving a huge hit for our patients and the overwhelming feedback is positive. We are navigating the care for >250 cases per day via this route and patient feedback tells us this is the preferred way to reach out for any of our services. Best wishes, Tim Practice Experience Manager
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Review titled Poor Service
Rated 1 star out of 5
by John Scott - Posted on 13 July 2023
After being told it would take up to 3 days to obtain a fit note,went into surgery 4 days later as impossible to phone, then told 7 days which overlaps and may effect my employers paying me. Went in on 5th day insisting I get it by next day(as it runs out 13th today) told I would get it end of 13/start of 14 to which I replied you can see the reason I am off and this constant poor response is not helping. guess what 2000hrs on the 13th, still no note. If this were a private business it would have failed years ago. I would never recommend this practice as I have never been able to get an appointment within 14 days as ther are to many patients registered already.
Visited July 2023
Review titled The Old School Surgery
Replied on 20 December 2023
Dear John Thanks for taking the time to feedback to us. Your fit note was re-issued on 14.07.23. We therefore left no gap in fit note cover. Routine appointments are offered 14 days in advance. Matters that are classed as urgent by a clinician, are handled the same day. Best wishes, Tim Practice Experience Manager
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Review titled Impossibile to join the queue they just hang up the phone
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2023
I've tried to reach the phone line to book an appointment for my 11 months daughter but they keep hang up the phone, it doesn't matter if I call at 8 am they just put down the line, I also tried to call at 2 pm and I've been told to call at 8 am to have an appointment it's just ridiculous cause I explained it's impossible to talk to someone, my daughter has a lump behind her head and this is causing me concerns and there's no way to have her checked cause nobody pick up the phone.
Visited March 2023
Review titled The Old School Surgery
Replied on 20 December 2023
Dear Patient Thanks for taking the time to send us your feedback. Whilst we recognise there is often a wait in the telephone queue for one of our Care Navigators to answer, we never deliberately hang up the telephone before answering patients’ questions. I can only assume there was a technical fault at one end on the day in question. If this was at our end, please accept my apologies. Experience (and our patients) tell us that the quickest way to access any of our services is via our online portal, Klinik. You can use this link: https://access.klinik.co.uk/contact/old-school-surgery Best wishes, Tim Practice Experience Manager
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Review titled Responsive Practice great clinicians
Rated 5 stars out of 5
by Joe - Posted on 27 January 2023
I have only had good experiences with this surgery. Listens to patients and reacts to feedback. Have always been able to get an appointment when I needed one. Communication is also excellent through text.
Visited January 2023
Review titled The Old School Surgery
Replied on 20 December 2023
Dear Joe Thank you so much for taking the time to feedback to us. It's great for us to hear that you were so pleased with the contacts that you've had with us. I have shared your comments with the team here. Positivity from our patients always makes us happy! Many thanks again, Tim Practice Experience Manager
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Review titled Brilliant mental health support - best ever!
Rated 5 stars out of 5
by N-T - Posted on 25 October 2022
Phoned reception at 8am in a severe state of mental distress. My call was answered in less than five minutes. The receptionist was simply perfect in dealing with me in my highly troubled state. I was promised a call back from a mental health nurse and was called within around an hour. The nurse was great at responding to my stressed out and confused communication and I was offered a face to face meeting within about another hour. At the meeting, the nurse was kind, relaxed, bright, understanding and helpful and I was allowed all the time I needed to talk through my issues. This has improved my mood for the day enormously and given me some positive actions to look forward to. I am so pleased I picked up the phone. A perfect and faultless service, well done and keep it up! Thank you!!!
Visited October 2022
Review titled The Old School Surgery
Replied on 20 December 2023
Dear N-T Thank you so much for taking the time to feedback to us. It's very pleasing to hear that you were so pleased with the care you received from us. I have passed your comments onto both the Reception and Mental Health team who were involved and also shared them with the wider team here. Many thanks again, Tim Practice Experience Manager
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Review titled Care and compassion
Rated 5 stars out of 5
by Brooke mccutcheon - Posted on 04 October 2022
I visited recently for a woman's-health check up. Whilst there I asked about another health condition that had been bugging me. The nurse went out of her way to make time to see me for breathing issues I had had since covid. She literally couldn’t of done any more to help me that day and I will be forever grateful for her care and compassion. The doctor even came in and saw me and listened to my chest and ordered some tests for me which was incredibly kind considering they are all always so pushed for time. Thank you for your kindness. You both literally made me feel so important and listened to.
Visited September 2022
Review titled The Old School Surgery
Replied on 20 December 2023
Dear Brooke Thank you so much for taking the time to feedback to us. It's very pleasing to hear that you were so pleased with the care you received from us. I have passed your comments onto the nurse involved and also shared them with the wider team. Many thanks again, Tim Practice Experience Manager