The Old School Surgery
Doctors Surgery, Manor Road, Fishponds, Bristol, Avon, BS16 2JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled It worked well
Rated 3 stars out of 5
by Anonymous - Posted on 07 April 2025
Went for my Covid Booster, got there early but was able to go in for the jab. In and out in less than 10 minutes. I wish it was that easy to see a medical professional when you have a medical problem.
Visited April 2025
Review titled The Old School Surgery
Replied on 09 April 2025
Dear patient Thanks for taking the time to write us a review. We do have a slick format for our Saturday Covid clinics. We saw 450 patients on the Saturday morning you came so replicating that during our core opening hours is a long shot! Best wishes, Tim Practice Experience Manager
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Review titled Covid Jab
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2025
In and out in 5 minutes - excellent. Can we please make appointments as easy as this. It would take the frustration out when trying to make a appointment with your GP.
Visited April 2025
Review titled The Old School Surgery
Replied on 09 April 2025
Dear patient Thanks for taking the time to write us a review. We do indeed have a slick format for our Saturday Covid clinics. We saw 450 patients on the Saturday morning you came so replicating that during our core opening hours is a long shot! Best wishes, Tim Practice Experience Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Steven Armstrong - Posted on 05 April 2025
Took my elderly mother to have her Covid injection everything was very organised ,and helpful team. Always organised for my mother.
Visited April 2025
Review titled The Old School Surgery
Replied on 09 April 2025
Dear Steven Thank you for taking the time to give us your review. We do pride ourselves on the patient experience at our vaccination clinics. We have a slick, tried and tested format and our staff love delivering them! Best wishes Tim Practice Experience Manager
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Review titled Covid jab
Rated 3 stars out of 5
by Anonymous - Posted on 05 April 2025
As efficient as ever for this service shame it’s not always like this for healthcare how stupid that for a review on a Covid jab clinic you expect me to write so much
Visited April 2025
Review titled The Old School Surgery
Replied on 09 April 2025
Dear patient Thank you for taking the time to give us your review, the amount you've written is ample! We do pride ourselves on the patient experience at our vaccination clinics. We have a slick, tried and tested format and our staff love delivering them! Best wishes Tim Practice Experience Manager
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Review titled Brilliant mental health nurse
Rated 5 stars out of 5
by Lily Dunn - Posted on 02 April 2025
I've been with the surgery for years, under the care of one particular mental health nurse. Today, I had my medication review appointment. I cannot begin to explain what a difference she's made to my health. She's knowledgeable, patient and kind. I wish that each surgery had access to such excellent mental health support.
Visited April 2025
Review titled The Old School Surgery
Replied on 02 April 2025
Dear Lily Thank you so much for taking the time to give us such a great review. It's really pleasing to read that your experience at / from the surgery, and the care you are receiving is making such a difference. I have passed on your comments onto the nurse involved, and shared them with the wider team here. Best wishes Tim Practice Experience Manager
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Review titled Kind and thoughtful for Covid vaccination
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2025
As an older disabled person I was impressed at the way all staff respond with patience and understanding when I first arrived, signed in, receive treatment etc
Visited April 2025
Review titled The Old School Surgery
Replied on 09 April 2025
Dear patient Thanks for taking the time to write us a review. We do have a slick format for our Saturday Covid clinics. I will pass on your positive comments to the team involved in planning and delivering it. I'm pleased that you found the whole thing so effortless. Best wishes, Tim Practice Experience Manager
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Review titled Friendly and efficient
Rated 4 stars out of 5
by Anonymous - Posted on 05 April 2025
Covid vaccination managed quickly. Volunteers very polite. There was information about no shows for appointments which was surprising.
Visited April 2025
Review titled The Old School Surgery
Replied on 09 April 2025
Dear patient Thank you for taking the time to give us your review. We do pride ourselves on the patient experience at our vaccination clinics. We have a slick, tried and tested format and our staff love delivering them! To your point about patients who failed to attend their appointment. We had 426 who did not attend (DNA) in March 2025. We are working hard to reduce this number by sharing it with patients and reminding them to cancel in advance if they no longer need their appointment or cannot attend. Best wishes Tim Practice Experience Manager
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Review titled Always very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2025
The vaccine process is always very quick and efficient. A recent request I sent through the online portal was sorted quickly
Visited April 2025
Review titled The Old School Surgery
Replied on 09 April 2025
Dear patient Thank you for taking the time to give us your review. We do pride ourselves on the patient experience at our vaccination clinics. We have a slick, tried and tested format and our staff love delivering them! It's also great to read how efficient you found our online access portal to be - I will pass on your positive comments to the team. Best wishes Tim Practice Experience Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2025
Since January, I have been to the surgery to arrange fit notes for work. The receptionists helped me with appointments and showed me how to use the Klinik online service and NHS app. The staff have always been friendly.A big thanks to all the staff at The Old School Surgery.
Visited April 2025
Review titled The Old School Surgery
Replied on 13 May 2025
Dear patient Thank you for taking the time to give us a 5-star review! It's really great to read that you've found our team to be so helpful and friendly. I will share your kind words with everyone here. Best wishes Tim Practice Experience Manager
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Review titled Good
Rated 4 stars out of 5
by Nick Stringer - Posted on 07 April 2025
Been with the surgery for over 10 years and the service has remained good. I attended on Saturday 4th April for my COVID booster and was astonished to learn of the number of non attendance appointments. Something must be done.
Visited April 2025
Review titled The Old School Surgery
Replied on 09 April 2025
Dear Eric Thank you for taking the time to give us your review. We do pride ourselves on the patient experience at our vaccination clinics. We have a slick, tried and tested format and our staff love delivering them! To your point about patients who failed to attend their appointment. We had 426 who did not attend (DNA) in March 2025. We are working hard to reduce this number by sharing it with patients and reminding them to cancel in advance if they no longer need their appointment or cannot attend. Best wishes Tim Practice Experience Manager