Reviews

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1. Review titled Over-reliance on tech and horrendous telephone waiting times

   ★★★

   Rated 3 stars out of 5

   by Anonymous - Posted on 07 June 2023

   How many times have we tried to book an appointment via the online portal, only to find that it is either unavailable or, as just now, having spent 20 minutes filling in the required details, the system then tells me it's closing down until tomorrow? Technology should be a servant and not a master. Unwell people need human contact and not a "one-size fits all" inhuman approach! Waiting times on the phone are a nightmare, regardless of the time of day or the nature of the call. Having one person on reception trying to deal with calls and face to face enquiries simply doesn't work!

   Visited June 2023

   Report as unsuitable

   The Mount View Practice has not yet replied.

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